{ "content": "\u003ch2\u003eSTORAGE KING\u003c\/h2\u003e\u003ch3\u003eCOLLECTION AND USE OF YOUR PERSONAL INFORMATION\u003c\/h3\u003e\u003cp\u003eThis document is to be read in conjunction with all Australian Storage Agreements. It forms part of the legal relationship between you (the Storer) and the Owner\/Facility, its employees and any other person entitled to enforce the Agreements.\u003c\/p\u003e\u003cp\u003eV2. November 2023\u003c\/p\u003e\u003cp\u003eStorage King (\u003cstrong\u003ewe, us \u003c\/strong\u003eor\u003cstrong\u003e our\u003c\/strong\u003e) is committed to protecting and maintaining the privacy, accuracy and security of your personal information.\u003c\/p\u003e\u003cp\u003eThis privacy policy sets out details of how we collect, use, store and disclose your personal information.  By accessing and using our website or storing with us, you consent to the collection, use, storage and disclosure of your personal information in accordance with this policy.\u003c\/p\u003e\u003ch3\u003eHOW WE COLLECT YOUR INFORMATION\u003c\/h3\u003e\u003cp\u003eWe will only collect personal information relevant to our business relationship with you. The personal information we collect will generally include your name, address, telephone numbers, email address, credit card or bank account details, date of birth, driver licence details, passport number, CCTV footage and\/or audio, information about your use of our services, and any other information we reasonably require to do business with you. We will collect this information directly from you when you:\u003c\/p\u003e\u003cul\u003e\u003cli\u003esign up for storage with us.\u003c\/li\u003e\u003cli\u003eaccess our storage facilities; and\u003c\/li\u003e\u003cli\u003ecommunicate or interact with us, whether by email, telephone or otherwise\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWe also collect information about your credit history and storage history from third parties to help us assess whether to provide you with storage.\u003c\/p\u003e\u003cp\u003eYou may choose to not provide us with this information, but not doing so may affect our ability to provide you with storage. You are required to keep us informed of changes to your information to enable us to have proper administrative processes.\u003c\/p\u003e\u003cp\u003eWe may also collect aggregated information generated by our system, which tracks your use of our products and services but does not identify you personally.\u003c\/p\u003e\u003ch3\u003eCOOKIES\u003c\/h3\u003e\u003cp\u003eOur website uses server logs and web analytic tools (such as “cookies”). Cookies are small text files that are downloaded to your device by websites that you visit. When you use our website, these tools collect information such as the browser and operating system that you use, the internet protocol address of the device you use to access the site, search terms, your location and the content that you view when visiting the website.\u003c\/p\u003e\u003cp\u003eYou can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you set your browser to reject cookies you may not be able to access all the features of the website.\u003c\/p\u003e\u003ch3\u003eHOW WE USE YOUR INFORMATION\u003c\/h3\u003e\u003cp\u003eWe may use your personal information to:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eidentify you and assess your application for storage.\u003c\/li\u003e\u003cli\u003eensure security of the facility and the goods and people within the facility.\u003c\/li\u003e\u003cli\u003ecommunicate with you.\u003c\/li\u003e\u003cli\u003ecarry out our business which includes maintaining your account, planning, training, product development, research and analysis.\u003c\/li\u003e\u003cli\u003emanage our risk, including enabling us to undertake a search of the StorerCheck database, or any relevant credit history entity.\u003c\/li\u003e\u003cli\u003eundertake appropriate searches, including a PPSR search, if your account goes into default.\u003c\/li\u003e\u003cli\u003eenforce our agreement with you in any way.\u003c\/li\u003e\u003cli\u003efulfil our legal requirements (for example, disclosure to law enforcement agencies or the courts).\u003c\/li\u003e\u003cli\u003eor for any related purpose in connection with the above.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWe may use any information that we collect from you that is not personal information (so you cannot be personally identified from it) for our business purposes, including:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eto assess how our customers use storage facility.\u003c\/li\u003e\u003cli\u003eto improve our products and services.\u003c\/li\u003e\u003cli\u003efor marketing and promotional purposes.\u003c\/li\u003e\u003c\/ul\u003e\u003ch3\u003eMARKETING\u003c\/h3\u003e\u003cp\u003eWe may use your information to offer you products and services that we believe meet your needs. You can notify us at any time if you do not wish to receive these offers by emailing us at privacy@storageking.com.au or writing to us at\u003c\/p\u003e\u003cp\u003eThe Privacy Policy Officer\u003c\/p\u003e\u003cp\u003eStorage King Group\u003c\/p\u003e\u003cp\u003ePost Office Box 861\u003c\/p\u003e\u003cp\u003eCrows Nest NSW 1585 AUSTRALIA\u003c\/p\u003e\u003cp\u003ePhone: +61 2 9436 6200\u003c\/p\u003e\u003cp\u003eWe will act promptly on any such request.\u003c\/p\u003e\u003ch3\u003eSTORERCHECK\u003c\/h3\u003e\u003cp\u003eWe subscribe to the StorerCheck system. StorerCheck is a database for the storage industry to identify and store information about problem storers. By applying to store with us, you agree that we may:\u003c\/p\u003e\u003cul\u003e\u003cli\u003esearch the StorerCheck database for information StorerCheck may have about you.\u003c\/li\u003e\u003cli\u003ediscuss your personal information with other StorerCheck members.\u003c\/li\u003e\u003cli\u003erefuse you storage or terminate your storage agreement if you are listed with StorerCheck.\u003c\/li\u003e\u003cli\u003eupdate any of your personal information in StorerCheck and add any relevant new information.\u003c\/li\u003e\u003cli\u003erelease your personal information to StorerCheck if you breach your storage agreement in any way or behave in an illegal or threatening manner.\u003c\/li\u003e\u003c\/ul\u003e\u003ch3\u003eWHO WE MAY DISCLOSE YOUR INFORMATION TO\u003c\/h3\u003e\u003cp\u003eWe may disclose information we retain about you, including your personal information, to the following persons or their agents:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eour employees, contractors, and our related entities.\u003c\/li\u003e\u003cli\u003ethird parties engaged by us to perform specific functions for our business, such as auctioneers, second-hand dealers, building contractors, maintenance services, investigators.\u003c\/li\u003e\u003cli\u003eservice providers engaged by us, such as data storage, IT, software management, insurers and financial services.\u003c\/li\u003e\u003cli\u003egovernment departments and agencies.\u003c\/li\u003e\u003cli\u003elaw enforcement agencies (including the Police).\u003c\/li\u003e\u003cli\u003eany person who can demonstrate to our reasonable satisfaction has a legal or equitable interest in the goods stored.\u003c\/li\u003e\u003cli\u003eliquidators, administrators or other persons appointed to administer your financial affairs.\u003c\/li\u003e\u003cli\u003edebt collection services or credit reporting agencies.\u003c\/li\u003e\u003cli\u003eyour Alternate Contact Person (ACP).\u003c\/li\u003e\u003cli\u003eStorerCheck.\u003c\/li\u003e\u003cli\u003estorers or third parties who reasonably believe that you have caused damage or injury to that Storer or third party.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eSome of the persons listed above may be located overseas. We will only transfer your personal information to a recipient that is obliged to protect your personal information with comparable safeguards to those contained in the Privacy Act 1988, or otherwise we will obtain your express consent to transfer or store the personal information.\u003c\/p\u003e\u003cp\u003eWe may disclose, sell or transfer to third parties any non-personal, aggregated information that we collect from you and our other customers.\u003c\/p\u003e\u003ch3\u003eALTERNATE CONTACT PERSON\u003c\/h3\u003e\u003cp\u003eIt is your responsibility to ensure that you have obtained your Alternate Contact Person’s (\u003cstrong\u003eACP\u003c\/strong\u003e) consent to disclose their information to us, and that we may use their personal information as we would personal information collected about you. You will be in breach of your agreement with us if you have not obtained your ACP’s consent.\u003c\/p\u003e\u003cp\u003eYou must take reasonable steps to ensure your ACP is aware that:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eyou have made this disclosure.\u003c\/li\u003e\u003cli\u003ewe may use this information as we would personal information collected about you.\u003c\/li\u003e\u003cli\u003ethey may access and correct the information held by us in the same manner you may correct your personal information.\u003c\/li\u003e\u003c\/ul\u003e\u003ch3\u003eYOUR INFORMATION IS SECURE\u003c\/h3\u003e\u003cp\u003eWe will take reasonable steps to keep your personal information secure and confidential. This includes the following:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eonly our staff and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information;\u003c\/li\u003e\u003cli\u003ewe will not retain any of your information for any longer than it is required by us except to fulfil our legal obligations or where you have consented; and\u003c\/li\u003e\u003cli\u003ewe will, with your help, keep your personal information accurate, complete and up-to-date.\u003c\/li\u003e\u003c\/ul\u003e\u003ch3\u003eYOU HAVE ACCESS TO YOUR INFORMATION\u003c\/h3\u003e\u003cp\u003eYou can access most of the personal information we hold about you and request corrections. This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings.\u003c\/p\u003e\u003cp\u003eYou can request access to your information by emailing us at privacy@storageking.com.au or writing to us at\u003c\/p\u003e\u003cp\u003eThe Privacy Policy Officer\u003c\/p\u003e\u003cp\u003eStorage King Group\u003c\/p\u003e\u003cp\u003ePost Office Box 861\u003c\/p\u003e\u003cp\u003eCrows Nest NSW 1585 AUSTRALIA\u003c\/p\u003e\u003cp\u003ePhone: +61 2 9436 6200\u003c\/p\u003e\u003cp\u003eThis service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.\u003c\/p\u003e\u003ch3\u003eWHAT TO DO IF YOU THINK WE HAVE MADE AN ERROR\u003c\/h3\u003e\u003cp\u003eWe are committed to protecting your privacy and our policies, processes and systems have been developed with this in mind. However, if you think we have made an error, please write to us or email us at privacy@storageking.com.au to let us know. Where we have made an error, we will endeavour to correct the error as soon as reasonably practicable.\u003c\/p\u003e\u003ch3\u003eQUESTIONS AND COMPLAINTS\u003c\/h3\u003e\u003cp\u003eIf you have a question or complaint about our privacy policy or the way we have dealt with your personal information, please emailing us at privacy@storageking.com.au or writing to us at\u003c\/p\u003e\u003cp\u003eThe Privacy Policy Officer\u003c\/p\u003e\u003cp\u003eStorage King Group\u003c\/p\u003e\u003cp\u003ePost Office Box 861\u003c\/p\u003e\u003cp\u003eCrows Nest NSW 1585 AUSTRALIA\u003c\/p\u003e\u003cp\u003ePhone: +61 2 9436 6200\u003c\/p\u003e\u003cp\u003eWe will endeavour to respond promptly to your question or complaint.\u003c\/p\u003e\u003ch3\u003eBREACHES OF YOUR PRIVACY\u003c\/h3\u003e\u003cp\u003eWe take our privacy responsibilities seriously. In the unlikely event that a suspected or actual breach of your personal data occurs, we will investigate the breach.\u003c\/p\u003e\u003cp\u003eWhere it is determined that an eligible data breach has occurred, we will report the breach to the Office of the Australian Information Commissioner and you. We will notify you and Office of the Australian Information Commissioner if we reasonably believe that the breach has caused you serious harm or is likely to cause you serious harm.\u003c\/p\u003e\u003cp\u003eIf you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us \u003ca href=\"mailto:privacy@storageking.com.au\" title=\"privacy@storageking.com.au\"\u003eprivacy@storageking.com.au\u003c\/a\u003e. We will endeavor to resolve your complaint within 21 days.\u003c\/p\u003e\u003cp\u003eIf you do not believe your complaint has been satisfactorily handled or resolved, you can lodge a complaint with the Office of the Australian Information Commissioner. For more information visit: \u003ca href=\"https:\/\/www.oaic.gov.au\" title=\"https:\/\/www.oaic.gov.au\"\u003ewww.oaic.gov.au\u003c\/a\u003e\u003c\/p\u003e\u003ch3\u003eCHANGES TO POLICY\u003c\/h3\u003e\u003cp\u003eWe may change this privacy statement and\/or our policy at any time by publishing the amended policy on our website. We will endeavour to inform you of any changes to the policy by email or on the website.\u003c\/p\u003e\u003ch3\u003eADVERTISING AND THIRD PARTY LINKS\u003c\/h3\u003e\u003cp\u003eOur website may contain links to a variety of advertising and third-party website sources. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over the content or privacy policy practices of those sites and encourage you to review the privacy policies of those sites before using them.\u003c\/p\u003e\u003ch3\u003eHOW TO VIEW OR OBTAIN A COPY OF OUR PRIVACY POLICY\u003c\/h3\u003e\u003cp\u003eYou can obtain a copy of our Privacy Policy by:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eequesting one from our office, or\u003c\/li\u003e\u003cli\u003eviewing it online on our website (www.storageking.com.au)\u003c\/li\u003e\u003c\/ul\u003e" }