What customers say about us
(4.8 of 5)
- 102 Reviews
Most Recent Reviews
(4.8 of 5)
- 102 Reviews
February 12, 2024
Mark M
5/
5stars
Storage King Rouse Hill is a great facility with very easy access, spacious goods lift and high security. It's clean too. Ben was quite friendly and helpful with getting my unit sorted out.
Source:
Google
Responded on February 12, 2024
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Rouse Hill Management
January 8, 2024
Amy K
5/
5stars
Competitive rates. Friendly staff. Clean facilities. My stuff feels very safe and secure. What more could you ask for.
Source:
Google
Responded on January 8, 2024
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Rouse Hill Management
December 28, 2023
Francis K
1/
5stars
Avoid at all cost. GREEDY & USELESS.
Since the change in the store manager it’s been horrible. He makes up his own rules and doesn’t communicate upcoming changes. He has no customers service skills. They sold the plant initially as 24hr access then they restricted the lift to 10pm then they reduced office hours to Monday to Fridays only. Then he restrict access of the whole facility to 10pm.
Toilets are always so dirty
Tried to bill me for Use of the skip bin initially communicated for use for residents free of charge.
This new Locks your access when overdue fees without contact by phone to understand and reconcile like the previous store managers.
No common sense really in a tough market.
There are better more cost effective options in Rouse hill annangrove.
Need to bring the old managers Gary, Steve & Mitch back to retain customer before it goes under!!! At least they would work with you to provide options or concessions during a tough low season.
Source:
Google
Responded on January 2, 2024
Hi Francis, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service. Please feel free to reach out to us, should you wish to discuss further.
Storage King Rouse Hill Management
September 30, 2023
Ashwin K
5/
5stars
Excellent service. Awesome staff. Storage facility is clean, safe and secure. Prices are very competitive and support is just a phone call away. I would highly recommend Storage King Rouse Hill for all your storage needs.
Source:
Google
Responded on October 3, 2023
Hello Ashwin, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Rouse Hill Management
September 24, 2023
Peter l
5/
5stars
Great service assisted me through the whole process
Source:
Google
Responded on September 25, 2023
Hi Peter, Thank you for the positive feedback!
Storage King Rouse Hill Management
August 20, 2023
Peter W
5/
5stars
Responded on August 22, 2023
Hi Peter, Thank you!
Storage King Rouse Hill Management
June 18, 2023
Valentino G
5/
5stars
Great staff very helpful well organized no problems recommending
Source:
Google
Responded on June 19, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Rouse Hill Management
February 3, 2023
David K
5/
5stars
Steve and Mitch went above and beyond to facilitate my storage needs. Prices are very competitive and practical professional support is only a phone call away when required. Thank you so much again guys for your support during my relocation from Sydney to Brisbane. I would highly recommend Storage King Rouse Hill for all your storage needs.
Source:
Google
Responded on February 5, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Rouse Hill Management
January 22, 2023
Sharon M
5/
5stars
The Manager Mitchell is so professional and beyond helpful. Him and Steve were a great support in a really tough time in my life. I would recommend Storage King to everyone
Source:
Google
Responded on January 22, 2023
Hello Sharon, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Rouse Hill Management
January 19, 2023
Jesse G
5/
5stars
Responded on January 22, 2023
Hi Jesse, Thank you!
Storage King Rouse Hill Management
December 9, 2022
CHERYL A
5/
5stars
Responded on December 12, 2022
Hi Cheryl, Thank you!
Storage King Rouse Hill Management
September 9, 2022
P R
5/
5stars
Staff at the office are friendly cooperative supportive and overall service and experience has been smooth and with minimal transactions. Thank you Shirley and the team!
Source:
Google
Responded on September 12, 2022
Thanks for the great review, Pushpal. It is a pleasure to be of service.
Storage King Rouse Hill Management
September 4, 2022
Greg B
4/
5stars
Took a while to sign on to all paperwork etc but all ok like access conditions and storage space
Source:
Google
Responded on September 5, 2022
Hi Greg,Thank you for providing us with your feedback, we will work to continuously improve our business and services
Storage King Rouse Hill Management
July 4, 2022
Sahil L
5/
5stars
Great service and friendly staff
The location is great
Source:
Google
Responded on July 5, 2022
Hi Sahil, Thank you!
Storage King Rouse Hill Management
June 23, 2022
Bernadette T
5/
5stars
Great communication at Storage King Rouse Hill. Quick easy setup online and no problems with accessing our unit. Shirley has been very helpful with any queries we had. Good location away from main shops.
Source:
Google
Responded on July 5, 2022
Thanks for the great review, Bernadette. It is a pleasure to be of service.
Storage King Rouse Hill Management
March 9, 2022
EVELYN B
5/
5stars
Responded on March 16, 2022
Dear EVELYN, We really appreciate you taking the time to share your rating with us.
Storage King Rouse Hill Management
March 4, 2022
John H
5/
5stars
I was happy to be able to rent storage space at Storage King. Greg along with Cheryl were more than helpful. I would recommend this facility to anyone.
The equipment provided to help moving my goods into my storage is first class.
Source:
Google
Responded on March 16, 2022
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Rouse Hill Management
November 9, 2021
Melinda E
5/
5stars
Storage King Rouse Hill was very quick and professional to deal with. The facility and the storage unit we rented are both clean and very easy to access. Gary went above and beyond to ensure we received everything we needed over a weekend and we were rented and moved in within 48 hours. Amazing customer service Thank you!
Source:
Google
Responded on November 16, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Rouse Hill Management
November 1, 2021
Natalina d
5/
5stars
Highly recommended the ladies in the office were so efficient and made my moving a breeze thanks!
Source:
Google
Responded on November 11, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Rouse Hill Management
November 30, 2020
Sharyn D
5/
5stars
Responded on December 2, 2020
Hi Sharyn, Thank you!
Storage King Rouse Hill Management
November 1, 2020
Karyn C
4/
5stars
Responded on November 4, 2020
Hi Karyn, Thank you!
Storage King Rouse Hill Management
November 1, 2020
Darren W
4/
5stars
Eazy Truck Access!
Source:
Google
Responded on November 4, 2020
Dear Darren, We really appreciate you taking the time to share your feedback with us.
Storage King Rouse Hill Management
July 9, 2020
Tia M
5/
5stars
Friendly and helpful staff, lots of storage, feels safe knowing that you things are safely secured.
Source:
Google
Responded on July 10, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Rouse Hill Management
March 16, 2020
Heather M
5/
5stars
Responded on March 19, 2020
Hi Heather
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Rouse Hill Management
January 13, 2020
Jojo S
4/
5stars
Upon entering Storage King Rouse Hill and speaking with the staff, it gave me an impression that it is well-managed and secure. Shannon and Cheryl were friendly and accommodating, they also follow through what was discussed and terms you have mutually agreed on.
Source:
Google
Responded on January 15, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rouse Hill Management
September 9, 2019
David W
5/
5stars
The procedures and rules were explained clearly and we were very pleased with security protocols.
Source:
Google
Responded on September 10, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Rouse Hill Management
August 27, 2019
Zahra Z
5/
5stars
Responded on August 28, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Rouse Hill Management
July 20, 2019
Juliet M
5/
5stars
Great customer service!!!!! Excellent communication style, on the ball, and an easy interaction. If all companies had Jon & Shannon ( now at Castle Hill), they would prosper. Also ask Jon about the World's oldest megalith, his general knowledge was a hit!
Source:
Google
Responded on July 25, 2019
We LOVE hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Rouse Hill Management