What customers say about us
- 28 Reviews
Most Recent Reviews
- 28 Reviews
April 5, 2022
Good customer service. Good selection of packing materials at a reasonable price and they stock a good sized bike box if you need one!
Source:
Google
Responded on April 8, 2022
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Altona North Management
March 2, 2022
Couldn't care less about their customers.
I was sent a request to write a Google review but I had some very valid feedback (10 points) so gave them the opportunity first to address it privately via email. The issues ranged from safety, to lack of toilet facilities, lights and access keypad not working properly, dangerous trolleys without brakes etc. I didn't get a response. So I forwarded to head office who sent it back to them.
When I did get a response it was FILLED with excuses, being dismissive, and rude (accusing me of not being able to use a trolley properly!). They don't care their facilities are inadequate or almost broken, or dangerous. This is what they said about their failing keypad that almost meant I couldn't get access: "We understand this Keypad is old. It does work and has never broken down. We understand it does not look as good as the new keypad but it does work."
Guess they're waiting for some poor customer to get stuck outside out of business hours and unable to access before they bother upgrading!!
Go elsewhere. There are loads of competitors nearby with similar rates and much higher quality facilities....and hopefully much better customer service. Why ask for customer feedback if you then throw it in the bin?
Source:
Google
Responded on March 17, 2022
Hi Sam, thank you for bringing these issues to our attention. Although the issues you’ve raised do not compromise the safety and security of our customers and their items, a key priority at Storage King, we do take your feedback onboard and will work towards addressing them. Thank you.
Storage King Altona North Management
February 11, 2022
Friendly folks, easy access on/off Geelong Road, well maintained facility.
Source:
Google
Responded on February 21, 2022
Thanks for the great review, Binky. It is a pleasure to be of service.
Storage King Altona North Management
January 29, 2022
Very helpful very friendly very good price would highly recommend
Source:
ReviewPush
Responded on February 8, 2022
Thanks for the great review, Kylie. It is a pleasure to be of service.
Storage King Altona North Management
January 3, 2022
Absolutely fantastic in every way. Best service and value I have experienced anywhere
Source:
Google
Responded on January 19, 2022
Thanks for the great review, Philip. It is a pleasure to be of service.
Storage King Altona North Management
December 6, 2021
Responded on December 17, 2021
Dear Satya, We really appreciate you taking the time to share your rating with us.
Storage King Altona North Management
November 25, 2021
Responded on December 6, 2021
Hi Peter, Thank you!
Storage King Altona North Management
August 2, 2021
Responded on August 5, 2021
Hi Nicho, Thank you!
Storage King Altona North Management
July 22, 2021
Beau at Storage King Altona North is an absolute legend.
Goes above and beyond for his customers, always willing to lend a hand.
Thanks Beau!!
Source:
Google
Responded on July 26, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Altona North Management
April 16, 2021
Responded on April 22, 2021
Hi Dion, Thank you!
Storage King Altona North Management
March 12, 2021
Was disappointed that when I called up to book storage locker and pay deposit they had deal 3months free rent and then when I went in to do paperwork they told me deal had finished even after paying deposit during offer time.
Not be back again.
Source:
Google
Responded on March 15, 2021
Hi Mark, we always aim to deliver a great experience. We’re disappointed to hear we missed the mark on this occasion. Thanks for taking the time to write your review. We will pass on your feedback to the rest of the team, as we’re always striving to ensure your Storage King experience exceeds your expectations, every time!
Storage King Altona North Management
February 21, 2021
Expencive for short terms.
Source:
Google
Responded on March 3, 2021
Hello AMR, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Altona North Management
October 28, 2020
Responded on October 30, 2020
Hi Jerico, Thank you!
Storage King Altona North Management
October 18, 2020
Responded on October 25, 2020
Hi Vane, Thank you!
Storage King Altona North Management
August 21, 2020
Moved in, happy with the price .With in 60 days. Put up the price by 30%. Not happy. Have now removed my stuff. If that’s how you treat your customers. Had two storage units.
Source:
Google
Responded on August 24, 2020
Lima, it is with sadness we hear about this! We truly want to make a difference! Please get in contact with us via our Storage King Australia Facebook page to give us a chance to make amends.
Storage King Altona North Management
June 19, 2020
Responded on June 22, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Altona North Management
February 27, 2020
I strongly recommend going with these guys,they are so helpful and a pleasure to deal with.They follow up and make you feel like a valued customer.
Source:
ReviewPush
Responded on March 2, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Altona North Management
February 27, 2020
I absolutely recommend this place,they follow up the quote on line and try to help in every way,very nice people and great customer service.
Source:
Google
Responded on March 2, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Altona North Management
September 20, 2019
I didn't realise the whole process was going to be that easy.
Source:
ReviewPush
Responded on September 22, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Altona North Management
September 19, 2019
Very nice customer service! Everything was explained in detail, demonstrated and easy to understand.
Source:
Google
Responded on September 23, 2019
Thanks for the great review, shane. It was a pleasure serving you as a customer.
Storage King Altona North Management
July 11, 2019
Very friendly staff and easy to deal with. The Move In Truck they provided me with was so easy to drive and Joan made sure I had everything I needed to make the process as stress free as possible. Highly recommended.
Source:
Google
Responded on July 12, 2019
On behalf us all of us at Storage King, I would like to thank you for sharing this great review about our store!
Thank you for taking the time to write about your experience
Storage King Altona North Management
May 23, 2019
Can't speak more highly of the super team there at Storage King Altona North. Bellamy and Natasha at that branch is expremely helpful and understanding our needs. They are flexible and very happy to help. Definitely one of the best Storage King branches that i ahve dealt with! Will definitely recommend!
Source:
Google
Responded on June 3, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Altona North Management
May 27, 2016
Recommended
The truck i had (a 2 tone truck) wasnt the right height to use the loading dock effectively, but I have been using it for about 12 months and is working well. like the fact they have trolleys, palet jacks, etc available to use.
Source:
Facebook
May 25, 2016
Easy to access staff is very friendly and awesome security and reasonable price.
Source:
Google
April 11, 2016
Service is impeccable. The whole moving experience has been bearable purely as a result of the professionalism and knowledge of the team (Sally Doig and Glen) at Storage King Brooklyn. The Facility Manager Sally Doig has outstanding service experience and made booking storage and transport effortless. As a Sales manager myself I can only hope that my team can aspire to the level of efficiency and attention to detail as Sally Doig has shown. A valuable asset to any company. Thank you Sally Doig.
Rose e
Source:
Google
April 22, 2013
Can't believe they still dont have online payment options. Its not convinient to phone during working hours to pay my bill. Please sort this out.
Source:
Google
Responded on February 23, 2015
Hi Simo, Since your post we now have an online payments platform, and we’re working with our software supplier so we can implement more online services. :)
Storage King Altona North Management
September 12, 2012
Storage King at Brooklyn offers the ultimate in helpful friendly service, such a rare thing in todays world. It is such a pity the Banks & other service industries cannot follow the fine example set by Sharlene & Kylie. These 2 ladies deserve double their salary and I can thoroughly recommend SK to anyone for friendly service, be it on the telephone or personal, cleanliness and efficiency to anyone.
Clive Pattie JP
Source:
Google
