Advice, how-to's and more
You can contact your local store or our customer service team for assiatance. Alternatively you can view and change your account details easily by logging in to your account via our website.
You can store anything that is not explosive, flammable, illegal, perishable or environmentally harmful. We are always here to help so don't hesitate to give one of our experts a call if you're not sure.
Yes, some of our units come with lighting and power. Check your local store for availability.
Unfortunately, fresh food or perishable goods can't be stored in your unit.
Yes we certainly can. We work alongside our preferred partners to make that happen for you.
Yes, we can organise a removalist to have your things picked up and delivered into your storage unit. Our movers range from local, interstate and international movers.
Our sites are equipped with surveillance equipment including perimeter fencing, security lighting, controlled entries and CCTV cameras to ensure your things are safe and secure.
You can choose to insure your goods with us from as little as $1.50 per $1,000 cover, per month.
Generally you pay every month on the annivesary date you put your things into storage. Alternatively you can choose a date that suits you.
You can access your things as often as you like during normal access hours. These hours can vary by store, so check your local store for details.
Call or email us at the store to cancel your booking
Before you store, make sure to buy the right boxes and packing materials so you can pack your things according to categories: kitchen, living room, bathroom, garage, etc. It also helps to pack well so you can neatly organise your storage unit and make future access easier. If you're not sure, try our online packing wizard. We have handy contacts to pack it all up and take it off your hands as well.
We generally need 14 days notice to vacate the space, but we understand that circumstances can change quickly. Give us a call as early as possible and we can help you manage the rest.
We do have an agreement that is in line with Self Storage Association of Australasia requirements. The good news is, it's only a month to month contract, with no lock-in period. You can view the rental agreement here
Use our express online check-in feature if you want to save time on the day. Our moving check list will also help you save time.
If the store has gate access enabled via a pin code, yes you can.
You can book and pay online or in store. We accept Credit Card, Cash, Cheque, EFT.
We can assist with discounted truck, van or trailer hire. Let us know early and we can make the arrangements for you