What customers say about us
- 27 Reviews
Most Recent Reviews
- 27 Reviews
November 11, 2023
Tony the manager a top bloke. He very approachable,friendly, polite and helpful. His customer service top notch. Highly recommended
Source:
Google
Responded on November 14, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bassendean Management
November 6, 2023
Tony is a great guy easy too work with would recommend it to everybody easy access well presented
Source:
Google
Responded on November 6, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Bassendean Management
October 23, 2023
Best customer service ever
Source:
Google
Responded on October 23, 2023
Thank you for the positive feedback!
Storage King Bassendean Management
August 16, 2023
Terribly Disgusting Customer Service!
Phoned Osborne Park on the 16th of August 2023 at 2pm.
I asked the receptionist if they had a storage truck, just like the Joondalup Storage King does and the receptionist said no.. and I asked if they knew of any others that do and they checked on the computer and said no they don't. I asked if they could tell me which stores were owned by the same owner as the one this person worked for and if they could tell me which stores they had checked as alot of them are franchises and I didn't want to call another one run by the same company, because Neerabup and Joondalup are all separately owned and they said, Bassaden and Joondanna were the only other two that were run by the company they worked for.
So I continued to call Bentley and the same person answered. I said "Oh I thought you told me the only stores owned by your company were Joondana a d Bassendean. And then this is what they shouted at me "I TOLD YOU ALREADY WE DO NOT HAVE HIGHER TRUCKS SO STOP CALLING US". I had only phoned her once. And had specifically asked her to tell me which companies were all under the same branch as to not call the same one twice.
I was about to tell them they have bad customer service skills and then before I could finish what they were saying and get their name they hung up on me.
So I will be phoning the Storage King head office and telling them about this. After I copy and paste this review on all if the Storage King Pages.
Because they just lost two clients!
Source:
Google
Responded on August 21, 2023
Hi Grace,
At Storage King, we pride ourselves on our high standard of customer service and great track record of providing solutions to our customer’s storage requirements. Receiving feedback like this is tough to read but helps us to improve our service for future customers. We will conduct an internal investigation to see what went wrong here and look for opportunities to improve. At the same time, we have also tried to reach out twice and would like to speak to you if possible. Please give us a call at your convenience.
Storage King Bassendean Management
August 14, 2023
such friendly and helpful staff.
made hiring a storage space easy.
Source:
Google
Responded on August 14, 2023
Thanks for the great review, Robyn. It is a pleasure to be of service.
Storage King Bassendean Management
June 12, 2023
Awesome staff. Excellent facilities and great to be able to make use of the courtesy truck .
Source:
Google
Responded on June 12, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bassendean Management
February 22, 2023
Great service.
Thanks Tony at Storage King Basso
Source:
Google
Responded on February 23, 2023
Thanks for the great review, Warren. It is a pleasure to be of service.
Storage King Bassendean Management
October 16, 2022
Excellent service. Smooth and informative.
Source:
Google
Responded on October 16, 2022
Hi Aruna, Thank you for the positive feedback!
Storage King Bassendean Management
October 4, 2022
Tony could not have provided better service it was fabulous, all went smoothly from enquiry to handover. Thank you
Source:
Google
Responded on October 9, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bassendean Management
August 10, 2022
From booking to storage of a large item i had no issues. The place seems to be well maintained and clean.
Source:
Google
July 17, 2022
Outstanding service,very helpful when the original unit had to be changed. Plus they provided a truck for our short shift . Thankyou Natalie and Tony .
Source:
Google
Responded on July 19, 2022
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bassendean Management
July 15, 2022
Very friendly and help with my storage needs
Source:
Google
Responded on July 18, 2022
Dear Cory, We really appreciate you taking the time to share your rating with us.
Storage King Bassendean Management
June 28, 2022
Responded on July 5, 2022
Hi YUNUS, Thank you!
Storage King Bassendean Management
February 14, 2022
Fantastic, accommodating and helpful company that can only be descriptive as 1st class.
They think of everything including locks, boxes, storage containers and even free truck and trailer facilities that help with one of our least favourite moving challenges.
Can’t recommend high enough. Would award more stars is possible.
Source:
Google
Responded on February 21, 2022
Hello Peter, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Bassendean Management
January 27, 2022
Responded on February 9, 2022
Hi Debra, Thank you!
Storage King Bassendean Management
December 13, 2021
Responded on December 16, 2021
Dear Mark, We really appreciate you taking the time to share your rating with us.
Storage King Bassendean Management
September 19, 2021
Could not fault the personalised and friendly service. Thank you
Source:
Google
Responded on September 20, 2021
Hi Debbie, Thank you for the great review!
Storage King Bassendean Management
September 5, 2021
Responded on September 7, 2021
Dear Terrie, We really appreciate you taking the time to share your rating with us.
Storage King Bassendean Management
August 20, 2021
These guys are amazing. With one day’s notice, they found me a unit close by. I signed up and paid electronically. It couldn’t have been easier! Thanks so much.
Source:
Google
Responded on August 24, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bassendean Management
August 16, 2021
Responded on August 24, 2021
Hi JOE, Thank you!
Storage King Bassendean Management
July 28, 2021
Brendan is very nice and good at his job. Place is always clean and good to know that my things are safe and secure.
Source:
Google
Responded on July 30, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bassendean Management
July 23, 2021
Such a great team, friendly, kind and helpful.
Source:
Google
Responded on July 26, 2021
Hi Eleanor, Thank you for the positive feedback!
Storage King Bassendean Management
July 11, 2021
I would HIGHLY recommend Storage King Bassendean. You are welcomed with a pleasant smile and extremely friendly staff; they are very quick and efficient! They helped me out with all my needs! if i could give a higher rating i would!
Source:
Google
Responded on July 14, 2021
Thanks for the great review, Kimberley. It is a pleasure to be of service.
Storage King Bassendean Management
March 24, 2021
Responded on March 25, 2021
Dear Andrew, We really appreciate you taking the time to share your rating with us.
Storage King Bassendean Management
February 25, 2021
Responded on March 3, 2021
Hi Richard, Thank you!
Storage King Bassendean Management
December 4, 2020
Receptionist was very helpful and had a great personality
Source:
Google
Responded on December 7, 2020
Hi Phyllis, Thank you for the positive feedback!
Storage King Bassendean Management
