What customers say about us
- 42 Reviews
Most Recent Reviews
- 42 Reviews
May 20, 2022
I made a mistake and put some stuff in a Kennards, which turned out to be a nightmare. I got the rest of it to Storage King in Brookvale with help from Peter and the experience was 180 degrees different. Place is nice, competent, accommodating, and business is taken care of with a minimum of fuss. Many thanks for the help and professionalism.
Source:
Google
December 9, 2021
Responded on December 16, 2021
Hi, Thank you!
Storage King Brookvale Management
November 18, 2021
Peter was super helpful.
I had thought about storage from time to time and found it to be far easier and convenient than I had thought.
Customer service was great, even though it’s a large brand name I found that Peter was very down to earth
Thanks guys!
Source:
Google
Responded on November 21, 2021
Hello Seaton, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
October 10, 2021
Responded on October 11, 2021
Hi Luke, Thank you!
Storage King Brookvale Management
June 7, 2021
I came to Storage king looking for a storage unit at such short notice (within the hour). Natalie helped me with organising my unit, removalists, provided a lock, picked up my call instantly, the list really goes on. I could not have asked for more of a welcoming person to be the face of Storage King in my eyes. She made me feel calm and welcome, and was extremely helpful. I’m sure all of the staff are lovely but I’m glad Natalie was to help me at such a stressful time. I just wanted to say thank you, as I am very young woman and had no clue what to do and was extremely stressed. Natalie was there within minutes organising everything for me.
Thank you Natalie.
Source:
Google
Responded on June 8, 2021
Hello Olivia, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
March 15, 2021
Peter was so calm and helpful in a time when I was overwhelmed and stressed. He made the process so unbelievably easy for me and was very patient and understanding. I definitely did not thank him enough while I was in the store. I would highly recommend to anyone!
Source:
Google
Responded on March 17, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Brookvale Management
March 14, 2021
Fantastic service and people.
Source:
Google
Responded on March 15, 2021
Hi ross, Thank you for the great review!
Storage King Brookvale Management
February 27, 2021
New facility, very clean, pin code access to the premises allowing you to go to your storage locker almost anytime. Big trolleys to help you move your items and the free use (1 time) of their box truck. Staff super friendly and helpful, you can even buy moving supplies from them. Highly recommended⭐⭐⭐⭐⭐
Source:
Google
Responded on March 2, 2021
Hello Kristina, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Brookvale Management
February 25, 2021
Not Recommended
Posting this for storage king in general. I rented a unit with woolloomooloo and have been extremely disgusted with the service.
They act like they want to help but at the same time can be really manipulative and unprofessional.
If you are late on a payment, the way they behave is completely egotistical, they have no shame on the harassment they place on people and the store manager has actually raised his voice at me and then laughed when asked how he could behave that way to people and boasted about feeling great about himself. He would contact me of 10 different forms of media each day, would send non stop emails and would harass your emergency contact even when you have contacted him.
Then there’s Alex, who can be incredibly rude and egotistical. When I’ve complained about him to head office he tried to boast it was useless as he worked for head office so if I had a complaint it should go through him (a way to defer if complaints are ever made about him) he insists he was to help customer service wise if you seem unhappy but then sends emails that are rude and entitled and acts as if doing parts of his job are a massive favour on your behalf and you should be grateful and can’t even do the job correctly. He also pretended to be liaising with the legal team (they don’t have one) and when I rang head office they had no idea what I meant by legal team, pretended to take a message and pass it on, where rude, condescending and gave attitude (including cutting me off several time on the calls, shouting and hanging up - Fred, Cass and Bonnie in particular. when I’ve chased it up and three days later still have not gotten back to me.
When I received personal and confidential legal documents they were taken out of all envelopes, clearly read and placed in a position to make it obvious they have gone through and read them which is a massive breach of privacy and sold most of the items they promised to give back In the auction.
I am utterly disgusted with storage king.
Source:
Facebook
Responded on March 2, 2021
Hi Jaqueline, we kindly note that you have posted the same review on 13 separate Storage King facilities in Australia, under two alias. If you have a genuine grievance regarding your experience please don’t hesitate to contact us at Head Office on 02 9460 6660 so we can resolve any outstanding issue. Thank you
Storage King Brookvale Management
January 31, 2021
Responded on February 2, 2021
Hi Christian, Thank you!
Storage King Brookvale Management
January 23, 2021
Responded on January 25, 2021
Hi Mike, Thank you!
Storage King Brookvale Management
January 4, 2021
Responded on January 14, 2021
Dear Pierre-yves, We really appreciate you taking the time to share your rating with us.
Storage King Brookvale Management
December 23, 2020
Definitely a royal experience @ Storage King Brookvale, incredible service from knowledgeable staff, ultra modern state of art facilities to store our business & household gear @ value pricing!
Source:
Google
Responded on January 14, 2021
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Brookvale Management
November 15, 2020
Responded on November 16, 2020
Dear Kim, We really appreciate you taking the time to share your rating with us.
Storage King Brookvale Management
November 15, 2020
Responded on November 16, 2020
Dear Kim, We really appreciate you taking the time to share your rating with us.
Storage King Brookvale Management
September 4, 2020
Responded on September 7, 2020
Hi Peter, Thank you!
Storage King Brookvale Management
August 10, 2020
Responded on August 14, 2020
Hi Steve Pink, Thank you!
Storage King Brookvale Management
August 10, 2020
Responded on August 14, 2020
Hi Steve Pink, Thank you!
Storage King Brookvale Management
May 24, 2020
Responded on May 29, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Brookvale Management
May 24, 2020
Responded on May 29, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Brookvale Management
April 30, 2020
Staff were very helpful. Arranged a larger storage space at short notice. They took the time to explain everything and walked us through the security access to our storage unit. Would definitely recommend them to anyone needing storage.
Source:
Google
Responded on May 14, 2020
Hi Yvonne
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management
April 30, 2020
Staff were very helpful. Arranged a larger storage space at short notice. They took the time to explain everything and walked us through the security access to our storage unit. Would definitely recommend them to anyone needing storage.
Source:
Google
Responded on May 14, 2020
Hi Yvonne
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management
April 1, 2020
Excellent customer service! I had a good experience with Aaron last Saturday when securing storage. Very nice and professional. Highly recommended!
Source:
Google
April 1, 2020
Excellent customer service! I had a good experience with Aaron last Saturday when securing storage. Very nice and professional. Highly recommended!
Source:
Google
March 20, 2020
I found Ed to be friendly and professional. Ed clearly is a people person and i think storage king are very lucky to have staff like Ed within there organisation. Highly recommend, AAA+ service. Thanks again.
Source:
Google
March 20, 2020
I found Ed to be friendly and professional. Ed clearly is a people person and i think storage king are very lucky to have staff like Ed within there organisation. Highly recommend, AAA+ service. Thanks again.
Source:
Google
March 14, 2020
Responded on March 16, 2020
Hi Peter
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management
March 14, 2020
Responded on March 16, 2020
Hi Peter
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Brookvale Management
January 1, 2020
Peter and the team at Storage King Brookvale have been fantastic. Can't recommend this facility enough. We are a small start up business and their flexibility and all round super service has meant we were able to co-locate our warehouse with them and at our small store. Peter went above and beyond to help us over a busy Xmas and New Year period. Thank you!
Source:
Google
January 1, 2020
Peter and the team at Storage King Brookvale have been fantastic. Can't recommend this facility enough. We are a small start up business and their flexibility and all round super service has meant we were able to co-locate our warehouse with them and at our small store. Peter went above and beyond to help us over a busy Xmas and New Year period. Thank you!
Source:
Google
December 16, 2019
Great customer service, brand new and impeccably clean facility right opposite Warringah Mall. Various sized storage units available, security access and oversized trolleys made moving items into storage very easy.
Source:
Google
November 13, 2019
Thanks to all the staff at Storage King for making the process of moving our life's belongings into storage so easy. Always helpful and always friendly, makes such a difference when you are in the throws of moving. The facilities are all very new and user friendly.
Source:
ReviewPush
Responded on November 13, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Brookvale Management
November 13, 2019
Fantastic new storage complex, well laid out with great signage to find your way around.
Nice and convenient in the heart of brookvale, plenty of spacious parking and fast elevators. 10/10!
Source:
Google
November 4, 2019
Excellent new facility and staff!!
Source:
ReviewPush
Responded on November 5, 2019
Thanks for the great review, Andrew. It was a pleasure serving you as a customer.
Storage King Brookvale Management
November 3, 2019
Peter and Aaron were amazing to deal with in the whole process of finding storage! What is usually a time consuming process was done smoothly and efficiently. Could not recommend them enough!
Source:
Google
November 1, 2019
Great new facility, professional service, cheap rates, well organised layout and brilliant location !
Source:
Google
October 27, 2019
Unbeatable price, half the cost of the comp. ...and a bonus combination lock. Great facilities, sprinkler system and stock insurance if required.
Source:
Google
October 25, 2019
Aaron was great. Helped us out and showed us what was what. Explained everything and was clear and precise with costs insurance etc.
Fantastic facility A***
Source:
Google
October 23, 2019
I contacted Storage King Brookvale because I needed to store some archive boxes so only needed a small closet size unit. Peter and Aaron were very helpful and showed me around their large facility. The first one they showed me was perfect for what I needed. It's a very secure facility, the loading dock is in a great position for loading and unloading and the lift to the third floor is excellent. Aaron even helped me unload all my boxes. I highly recommend this facility and the friendly, kind service was above and beyond my expectations.
Source:
Google
October 23, 2019
Fantastic. Aaron and Peter were very friendly and helpful. They showed us around to look at the different sizes of storage untis available. They even offered a small truck for the day. The prices were great. Really easy. Would highly recommend!
Source:
Google
October 19, 2019
Superb facility. Peter and his team did an amazing job getting all paperwork done quickly and showing me the different size units available. Everything spotless as this place brand new, easy access after hours using and they even gave me their van to transport to bring my stuff. Highly recommended
Source:
ReviewPush
Responded on October 20, 2019
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Brookvale Management
October 19, 2019
A super helpful team and a great facility. Having not used a storage facility before it was great to speak with people about what the right size room was for our needs. The security of the building was very comforting, and the loading dock and lifts are huge to make unloading items easy. There were also plenty of supplies available such as locks and packing supplies. The price was also very competitive, particularly given how new the building is.
Source:
Google
