What customers say about us
- 42 Reviews
Most Recent Reviews
- 42 Reviews
June 1, 2023
Bit disappointed as I booked a unit by phone then called in to buy boxing and packing essentials. I didn’t have to pay a deposit but was encouraged to on that day so I paid $50. Cancelled storage with almost a months notice and was told my $50 was non-refundable.
Source:
Google
Responded on June 6, 2023
Hi Janey, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service.
Storage King Durack Management
March 9, 2023
In October last year I arrived from Melbourne to check on my items in storage. I have had the storage unit for a few years. I opened it up and it was a mess, boxes opened and items just thrown everywhere. I didn’t have the heart to check anything, I just pushed the items back in so that I could shut the door. I went to the office and the guy told me that they had contacted me regarding a break in. They did not. I asked if the police should be contacted regarding my unit and he said that it’s too late now, the culprits had been caught??
It is now March and I’m back in Brisbane so I will go and give the unit a full check to see what has been stolen.
Unfortunately, I still need to use the unit but I will never use them again once I move my items out. They did not even issue an apology, he just made the excuse that the thieves had travelled Australia wide and stolen from other places as well. What a load of crock.
Source:
Google
Responded on March 16, 2023
Hello Elizabeth, we're so sorry to hear about your experience. We would like to know more, to help resolve the situation. Unfortunately, we could not locate your name and contact information in our database, Please send us an email to reception@storageking.com.au when you have a free moment. Thank you.
Storage King Durack Management
February 2, 2023
Responded on February 5, 2023
Hi Jojo, Thank you!
Storage King Durack Management
January 20, 2023
Responded on April 4, 2023
Hello Toby, thank you for your business and feedback. If there's anything we can do to help, please let us know.
Storage King Durack Management
December 28, 2022
Best service ever I recommend storage king inala best people ever guy, to be honest I was feeling a little down that day but when the guy on that day please tell me your name made my day good chat and a better laugh
Source:
Google
Responded on December 29, 2022
Thanks for the great review, Geoff. It is a pleasure to be of service.
Storage King Durack Management
December 19, 2022
Steve is great, very helpful
Source:
Google
Responded on December 20, 2022
Thanks for the great review, James. It is a pleasure to be of service.
Storage King Durack Management
July 30, 2022
Responded on August 1, 2022
Hello Vallarie, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve our business and service.
Storage King Durack Management
November 20, 2021
Responded on November 21, 2021
Hi Mary, Thank you for the positive rating!
Storage King Durack Management
May 19, 2021
Responded on May 20, 2021
Hi Van, Thank you!
Storage King Durack Management
May 11, 2021
Used storage only for a day and moved everything out the next day. Asked if I could have a discount as I paid a monthly fee. Even charging me half the month would have been nice. But my request was refused, even though my padlock was off, hence he could have rented it out to someone else, earning double for same storage space.
Easy access and clean. Can't say much more as I only used it for a day. Staff friendly, despite the inconsideration.
Source:
Google
May 4, 2021
Responded on May 7, 2021
Hi Craig, Thank you.
Storage King Durack Management
April 9, 2021
Responded on April 12, 2021
Hi kismet53, Thank you!
Storage King Durack Management
March 5, 2021
Great support, friendly staff with excellent customer service skills. Fully informed about the storage information, easy excess to our storage.
Source:
Google
Responded on March 8, 2021
Dear Nazmeen, We really appreciate you taking the time to share your feedback with us.
Storage King Durack Management
March 2, 2021
Great no problem
Source:
Google
Responded on March 5, 2021
Hi Rob, Thank you for the positive feedback!
Storage King Durack Management
February 22, 2021
Rang Steve up in the morning to organise a storage unit, absolute brilliant fast service I took the deal.. By 230pm I was still struggling to get to him for the unit as he closed at 3pm.
He waited for me as I called to say I am 4mins away I'm on Blunder road.
Gosh he held that door open for me and started processing the paper work meanwhile someone else was struggling to get there too.. That door was held open.
Processes were fast and man he knows his stuff..
I am very grateful to his impeccable friendly fast and absolute service to a tee of a business man.
Thank you Steve if you knew my Saturday then you'd be happy to know how grateful I truly am.. Stopped me from all sorts of delays
To Storage King tis man is an absolute asset he's diligent fast informative cos info was delivered very well.
Thank you for your time and attention Steve
Source:
Google
Responded on February 24, 2021
Hello Aroha, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Durack Management
February 10, 2021
Responded on February 16, 2021
Dear Robin, We really appreciate you taking the time to share your rating with us.
Storage King Durack Management
January 29, 2021
Responded on February 2, 2021
Dear Siniva, We really appreciate you taking the time to share your rating with us.
Storage King Durack Management
January 18, 2021
Responded on January 19, 2021
Hi Nobby, Thank you!
Storage King Durack Management
December 27, 2020
Responded on January 14, 2021
Hi David, Thank you!
Storage King Durack Management
November 12, 2020
All the storage was great 5 for sure
Source:
Google
Responded on November 16, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Durack Management
September 25, 2020
Little disappointed with the management attitude. My payment didn't go through I rang them to advice I was coming Friday to make the payment, which I did today. Now the guy that I spoke to over the phone said it was ok and I wouldn't be charged late fee because I made contact and explain I was paying in catch on Friday today, so when I arrived my code number wasn't working I went inside and explain to the management, if he could let me in so I could let the boys in the truck unload and I will come back to the office and pay him, well he's attitude wasn't very nice then he charged me the late fee, I explained what the other guy had said and he just said he's new he doesn't know much. That's not fair mate you should honer his word. He just made a little witch upset
Source:
Google
Responded on September 28, 2020
Hello Chantal, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve.
Storage King Durack Management
July 28, 2020
Have used this site for 2 years, easy access, never had an issue, very clean
Source:
Google
Responded on July 29, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Durack Management
July 25, 2020
Responded on July 28, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Durack Management
July 21, 2020
I highly recommend Storage King in Durack for its exemplary service and competitive pricing. Steve, in particular, was always willing to assist and created a very good first impression, jokes and all. The storage units are clean and easily accessible via stairs and a lift. Trolleys are provided. Overall, my experience was very positive and if I need to store my stuff ever again, I'll certainly be back.
Source:
Google
Responded on July 22, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Durack Management
June 10, 2020
Responded on June 10, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Durack Management
May 21, 2020
Very helpful service.
Source:
Google
Responded on May 22, 2020
Hello Sara, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Durack Management
March 15, 2020
Very helpful from the first Phone inquiry to signing off on the contract.
Friendly staff and well presented facilities.
Unit was clean and ready to go straight away and cheaper than the previous facility I had been using.
More than happy to recommend to anyone.
Source:
ReviewPush
Responded on March 19, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Durack Management
March 22, 2019
Nick from Storage King is a pleasure to deal with, we found Nick to be extremely helpful and made the whole process easy - would highly recommend this company and of course NICK. :)
Source:
Google
Responded on March 24, 2019
Thanks for the great review, Josie. It was a pleasure serving you as a customer.
Storage King Durack Management
