What customers say about us
- 49 Reviews
Most Recent Reviews
- 49 Reviews
August 12, 2020
Responded on August 16, 2020
Hi David, Thank you!
Storage King East Geelong Management
January 31, 2020
Very attentive service and quick signup. I was a previous tenant for about 6 years a while back. We needed a storage unit fast but there was nothing available at the time of my query last week. Bindi and Chris worked hard to get a space ready for me and were able to arrange it within 24 hours. The signup was quick & painless.
Source:
Google
Responded on February 12, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King East Geelong Management
January 11, 2020
Do not recommend this company unfortunately my issue was not resolved as it should of been and i lost all of my late mothers items due to the staff going against what they had said and as a result i now have nothing of my mothers or grandmotherds ! Please Beware !!! The Management and Head Office Staff are the rudest and degrading people i have ever dealt with in any business and yes i have taken this further !
Source:
ReviewPush
Responded on January 12, 2020
We're sorry that we missed the mark with your experience. We will have our customer service team look into this immediately.
Storage King East Geelong Management
December 7, 2018
Recommended
Amazing helpful staff and great access to storage units. Thank you (5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️)
Source:
Facebook
June 27, 2017
Excellent storage facility and management team.
From the outset, Chris & Bindi provided clear explanations on the 'storage process'. Great to deal with such friendly, competent and helpful Staff.
Ease of access into and out of this secure storage facility.
Areas inside and out kept clean and vermin free.
Appreciate the well positioned & sizeable access lifts, and internal lighting, in the amply wide corridors separating the rows of storage units.
Plus could purchase at reasonable price - boxes, bubble wrap, butcher paper, packaging tape - to help with the move into the storage unit. Even had extra large picture & mirror boxes.
Hassle free self storage.
Source:
Google
June 26, 2017
Not Recommended
Beware that the quote given for storage is ONLY for a 6 month period and they will continue to increase your storage fees each and every 6 months.
Source:
Facebook
June 4, 2017
This was my first experience using a storage favcility. Chris were very helpful. His customer service skill was excellent. I highly recommend the East Geelong Storage King facility for anyone needing additional secure storage.
Source:
Google
March 23, 2017
Inexpensive after a large search in the region, organised, friendly and accommodating without being pushy.
Source:
Google
February 2, 2017
The two staff members are so helpful. I spoke to Bindi on the phone, after ringing 3 other storage companies and it was her friendly and helpful professionalism that made me decide to go with storage king in east Geelong. On our moving day Chris couldn't have been more helpful. Gave me full details on how the system works, how to gain entry, what to do when using the Self storage facility to store and remove our belongings, how to use the elevator to the first floor units. Also gave me a good rate. Highly recommend This business.
Source:
Google
November 2, 2016
Chris & Co, Newcomb, are, to me & mine, THE storage kings. Chris was a true gentleman from the moment we met & before that , with my daughter who did the research for me. Chris was kind, compassionate & so so helpful throughout a very stressful time, going, I'm sure, way beyond his employment remit in order to make a very difficult time as simple as he could. Thank you so much Chris, Diane, Ella & baby James.
Source:
Google
September 5, 2016
Very efficient and friendly staff! All questions answered thoroughly and with a smile!
Source:
Google
August 4, 2015
Chris was extremely helpful on helping me work out what size unit I would need and I love the fact that even though the unit is on the second floor it is easy to access. Extremely pleased with the security.
Source:
Google
July 9, 2015
Chris was very helpful and explained everything thoroughly and showed me the various sizes of storage units. He discussed what I have to store and how that might fit in the unit best. He even swept the unit to ensure it was totally clean before I stored everything.
A really tidy operation with extremely helpful staff!
Source:
Google
June 9, 2015
Excellent service.
For those that are on the upper level, the goods lift makes it easy. Even if you are shifting stuff on pallets.
Source:
Google
January 28, 2015
amazing how such a difficult part of relocating can be turned into such an easy one. hassle free and nothing is too much trouble. excellent service.
Source:
Google
November 17, 2014
I am beyond impressed! Everything has exceeded my expectation. As someone who had never used storage before, I was expecting the process to be much more difficult. However, the staff there (in particular, Chris) made everything super simple. I was surprised at how pristine the storage space was and the price seemed almost too good to be true. Will definitely use their services again in the future and will recommend them to everyone I know. The best customer service I have received in a long time. A+++!
Source:
Google
October 17, 2014
I am a current customer and have been for 7 months so far. The dealings/communication is just so easy - there are never any problems or difficulties, it makes life very uncomplicated. My brother and I shopped around re-storage facilities and we chose 'King East Geelong' because they were very helpful and accommodating. We were concerned regarding times, that we would get to the storage facility within its opening hours (because of the distance travelling) but 'Storage King East Geelong' gave us an after hours number and someone would come. We didn't require that extra assistance in the end but it was nice to have that backup because with other storage facilities, we couldn't do that and with hire of truck etc, it would have been so much more stressful and expensive. The staff are very friendly and easy to talk to. I recommend Storage King East Geelong. It is very secure.
Source:
Google
October 10, 2014
We have used Storage King for the last 11 months. We have found the staff very pleasant to deal with. We have had access at most times as needed and the unit is very secure.
Thank you.
Source:
Google
October 9, 2014
I have been a customer for the last 3-4 years. I am very pleased with the new management team at this Storage King in East Geelong, who took over within the last 12 months. Chris has ensured that all of my enquiries are followed up and has provided exceptional customer service.
Source:
Google
October 9, 2014
Storage King East Geelong are always helpful, and will do whatever they can to assist. They made organising a storage area very easy, and pleasant experience.
Source:
Google
October 9, 2014
Have been a customer for a few years now and have not had a single issue. Always a friendly voice on the other end of the phone or when walking into their office.
Highly Recommended!
Source:
Google
October 8, 2014
Have not had a single problem! They had the space I needed and at a competitive cost (and I shopped around first!!)
I couldn't be happier!
They have also happily without fuss, put up with me losing my code. The security features included were well above what I expected!
Source:
Google
October 8, 2014
Very Impressed with Storage KING.
Total confidence with it's security,
and absolute their faith in their staff.
Never had an issue with the safety of my property,
and will happily keep storing my important items
with Storage King East Geelong.
Source:
Google
October 8, 2014
I have being a customer of storage king for the past six months and could not be happier with their GREAT service in every way, free move in truck and trailer rentals (except for small payment of petrol usage that is a great price) storage payments, understanding of late payments supplying of quality packing goods just everything is great about these guys and thanks for looking after me and my possessions.
would recommend you to anyone...........
Source:
Google
October 8, 2014
Very helpful and accommodating staff. Great location. Love your work Storage King East Geelong. Recommended.
Source:
Google
July 21, 2014
When we first tried to access our unit we found the entry pin we had been given wouldn't work and because it was a Sunday we had trouble contacting a responsible person. The problem was exacerbated by the fact we had hired a moving truck and very nearly ran out of time to store the goods and return the truck.
The final straw was to be told for the second time in 6 months that the rate would increase by 10% (a total of 20% in 6 months). This just cannot be justified in a low inflation, low wage growth period - we have moved our things to another location.
Source:
Google
Responded on September 1, 2014
Hi Tim, We were sorry to hear that your experience with Storage King was not a positive one. While we do everything in our power to ensure a seamless and stress free move for all our customers, there are those rare times where even we make mistakes. We trust that we assisted with your move in and acted in a manner to resolve your issue amicably. In regards to your rent increases; we always endeavour to provide to our customers the best price, service and quality when it comes to storage however, in a constantly shifting market there is a need at times to review our rates to remain competitive and fair. While a rental increase at the time may not seem appropriate, in your circumstance your rent increase was actually $15 below our normal price for that sized storage unit. We understand that this doesn’t change your previous experience with us but we hope to have shed some light and understanding. If you wish, Chris at East Geelong would be more than happy to speak with you in regards to offering you a great deal on storage if you still need it.
Storage King East Geelong Management
June 19, 2014
Fantastic customer service , clean premises , everything safe & secure, staff are excellent
Source:
Google
March 24, 2014
From the moment I poked my head in, enquiring about getting a storage unit,I have been almost shocked with the high level of customer service provided. It seems that mediocre customer service is the norm these days, so I have been absolutely delighted with how efficient and accommodating (and just plain nice) Kathy has been throughout. She is very pleasant to deal with and never made me feel like I was being a nuisance (even though I probably was, repeatedly!!). I can thoroughly recommend Storage King East Geelong as a very well-run business.
Source:
Google
February 25, 2014
Excellent from start to finish. Explained everything clearly, very clean premises and no problems with removals company getting my stuff into the storage unit. Highly efficient and friendly service from manager and all staff encountered. Can recommend unreservedly.
Source:
Google
November 24, 2013
Excellent service provided in obtaining a storage spot. Made to feel that the place is well managed. Nothing was too much trouble. All done on the day both obtaining a unit and then moving in.
Source:
Google
November 21, 2013
Having moved from Melbourne a couple of months ago I have found Storage King East Geelong to be the most professional and caring staff to deal with.
I initially had rang other storage places in Geelong but once I spoke with Storage King East Geelong I knew I was making the right choice,
I was so happy with the service they provided in the lead up to the move and the service I have received since leaving my things still in storage there.
I recommend this help full and friendly staff to my friends anytime.
Source:
Google
November 12, 2013
My partner and I have been using Storage King for the past two years and we are pretty happy with the service. The customer service has been awesome throughout the whole process. I feel safe knowing our possessions are stored here
Source:
Google
November 6, 2013
I have recently hired a storage unit at Storage King, from the moment I made my first enquiry, they were extremely helpful and not pushy but informative, patient and professional. The storage shed is excellent quality with excellent security. I highly recommend this Business for anyone who is considering hiring a storage unit.
Source:
Google
November 6, 2013
I shopped around for quotes before choosing storage king. They were not only the lowest quote, but offered me a month for free when I paid for 6 months. The service was friendly and fast, and I had a guided tour of the facilities before making up my mind. The site is clean and the security is excellent. The last thing I want to worry about while transitioning between properties is if my belongings are safe. Great business and a job well done.
Source:
Google
November 5, 2013
Fantastic, reliable service and they make feel content that your stuff is safe and dry.
Welldone Storage King, Newcomb.
Source:
Google
November 5, 2013
Easy to find sheds, close to home, access 24/7 and very professional. Happy customer
Source:
Google
September 10, 2012
Hi Mark,
Thank you so much for my things would still be stored else were, if you hadn't been so great and given we a competitive rate.Not only have you been understanding but your Customer service and personal nature have been outstanding and professional.
I would and will recommend you to anyone I know that requires storage.
Thanks again
Source:
Google