What customers say about us
- 40 Reviews
Most Recent Reviews
- 40 Reviews
November 24, 2023
Great service from delany
Source:
Google
Responded on November 27, 2023
Hi Korinne, Thank you for the positive feedback!
Storage King Heidelberg West Management
November 9, 2023
Responded on November 9, 2023
Hi Prajyan, Thank you!
Storage King Heidelberg West Management
September 11, 2023
Customer Service Was very friendly and helpful. Delaney was great in helping me hold the Unit I wanted .
Regards Gary
Source:
Google
Responded on September 11, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Heidelberg West Management
August 9, 2023
15/10 would recommend. Staff are super helpful and friendly. Very accommodating and decent rates
Source:
Google
Responded on August 14, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Heidelberg West Management
May 21, 2023
Fantastic staff, Delaney was very helpful and friendly which made the process effortless
Source:
Google
Responded on May 22, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Heidelberg West Management
November 27, 2022
Excellent service. Made moving house so easy and accessible.
Source:
Google
Responded on November 28, 2022
Thanks for the great review, Georgie. It is a pleasure to be of service.
Storage King Heidelberg West Management
August 7, 2022
Responded on August 8, 2022
Hello Phil,Thank you for providing us with your feedback, we will work to continuously improve our business and services
Storage King Heidelberg West Management
June 16, 2022
Responded on June 20, 2022
Hi David, Thank you!
Storage King Heidelberg West Management
April 6, 2022
2x price rises within 6 months. The first went up 15% only a few months ago, and now just went up another 20%!! Ridiculous, I'm out , rather put my belongings under a bridge .
Source:
Google
January 5, 2022
We are new to Australia and Melbourne. After some research we opted for Storage King. This was due to the competitive price and professionalism of our contact, Lee. They have many locations. We settled on the Heidelberg West location. It has everything you would want for a storage space. It is secure and well monitored. Very clean and organised, easily accessible for truck and car access and easy parking. And it is in a neighbourhood are and less busy. We specifically worked with Tyler R., the Store Manager. All of my interactions with Tyler were excellent. He went out of his way to support our move. He accommodated our need for an immediate storage space even though they were essentially full. He was able to clean the one large unit out and prepare it in a matter of 3 days for our move right after New Year. They have all the supplies one needs at a reasonable price. The best part was that we were able to use the Storage King van with no hassle. Tyler stayed later to accomodate our needs and was 100% professional. Thanks Tyler!
Source:
ReviewPush
Responded on January 18, 2022
Hello Alex, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Heidelberg West Management
January 4, 2022
Service from staff was very good. Senior management decision to drive up price due to limited availability is legal, but ethically thuggish and deplorable. When you lose my business because of this, you could move into the Rapid Antigen Test market to compensate.
Source:
Google
November 21, 2021
Responded on December 6, 2021
Dear Wayne, We really appreciate you taking the time to share your rating with us.
Storage King Heidelberg West Management
October 14, 2021
Secure facility with professional and friendly staff. Thank you.
Source:
Google
Responded on November 16, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Heidelberg West Management
September 26, 2021
Responded on September 27, 2021
Hi Danial, Thank you!
Storage King Heidelberg West Management
August 31, 2021
The staff are superb, helpful and friendly, but lately the place has been grubby, has disgusting grease and solvent on the floors and often rubbish around the place. The roller door bollard has been smashed over and a huge lump of concrete obstructs the keypad entry point. I am thinking of going back to Fort Knox—more expensive but much cleaner.
Addendum: A day after I advised the safety issue to SK head office, there was a temporary fix for the lockdown. Thanks to SK staff. See new photo. Also, Head office rang me to apologise, so I thought it important to advise readers that the manager contacted me and will be hiring a steam scrubber to clean the facility. A good outcome from my review.
Source:
Google
Responded on August 31, 2021
Hi William , we're sorry that we missed the mark with your experience. We will have our Customer Service team look into this immediately.
Storage King Heidelberg West Management
August 3, 2021
Really lovely staff, they were super helpful with moving box orders and helped load my car with a smile both times, even in the pouring rain.
Source:
Google
Responded on August 5, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Heidelberg West Management
April 8, 2021
Excellent service, very organised and the facilities were very clean and tidy.
Source:
Google
Responded on April 12, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Heidelberg West Management
January 25, 2021
First time I have stored. Great staff. Couldn't do enough for me. Easy access, reasonable price, everything I needed. Oh, did I say great staff?
Source:
Google
Responded on February 2, 2021
Thanks for the great review, G. It is a pleasure to be of service.
Storage King Heidelberg West Management
December 21, 2020
Very expensive facility, in a six year period the price has almost doubled. Do your homework, I'm sure there are facilities around that would give similar poor service for a cheaper price. They'll charge you every fee imaginable plus their invoices are a disaster, what I thought was a credit ended up being something I owed them.
Source:
Google
Responded on December 23, 2020
Hi Angelo, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service.
Storage King Heidelberg West Management
October 22, 2020
A great storage facility run by friendly and helpful people... even in these difficult times. A+
Source:
Google
Responded on October 25, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Heidelberg West Management
October 5, 2020
Thank you for all of your help today. The facility is clean and easy to access. I would like to single out Mariah Curavic. She is knowledgable, helpful and very pleasant to deal with. She helped with all of our questions and needs with assurance. She is an asset to your company. Thank you again Mariah.
Source:
Google
Responded on October 7, 2020
Thanks for the great review, James. It was a pleasure serving you as a customer.
Storage King Heidelberg West Management
September 28, 2020
I can't speak more highly of the Storage King Heidelberg West team. I mainly dealt with Mariah, who was professional, helpful and absolutely lovely. I needed short term storage for a house worth of stuff, in the midst of Covid, and it was such an easy process from start to finish, as well as incredibly good value for money. The facilities are clean and secure, I had absolutely no qualms about leaving valuable things there. I would not hesitate to use them again should I need to store things in future.
Source:
Google
Responded on September 30, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Heidelberg West Management
June 25, 2020
I used the parcelpoint service at StorageKing and I have to say the Manager Mariah is a great asset to the store. She was courteous, responsible and very polite. Wouldn't hesitate going back here.
Source:
Google
Responded on June 26, 2020
Thanks for the great review, Mu. It was a pleasure serving you as a customer.
Storage King Heidelberg West Management
June 14, 2020
Storage King are shifty! I rented a unit off them for 1 month for $125 then they charged me a Admin fee of $15.
When I moved my things out 5 days early and called them to end the lease they charged me an extra 9 days because they wanted 2 weeks notice for me to cancel. Which was $37
Now the cost Is $177 for the month which Is Very sneaky They also threatened me with ruining my credit score if i didn't pay
Source:
Google
Responded on June 15, 2020
Hi David, we would like to apologise for your negative experience at our store. It seems that there was a misunderstanding about the 14 day notice period and the admin fee that is part of your contract. We would like to learn more about your specific situation and make things right. What’s the best way to contact you offline? https://go.reviewpush.com/i/30297575
Storage King Heidelberg West Management
June 5, 2020
Very nice and helpful staff
Source:
Google
Responded on June 10, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Heidelberg West Management
October 1, 2019
Excellent service, good communicator, very pleasant and knowledgeable of product and facility.
Good to see a company promoting a young lady to manager. Well done Ms Mariah CURAVIC.
Her assistant, also ably assists with direction. Good to see the manager/ worker relationship that works.
Source:
Google
Responded on October 3, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Heidelberg West Management
August 14, 2019
Absolutely the best customer service. We recently sold our unit, so had to store all our furniture while staging it, then we purchased so had to then store everything in between settlement. The team went out of there way to assist us with the rental of two different storage units and gave us advise on how to best pack and deal with the removal companies. The pricing was really reasonable, be truck hire was so handy, the hours and access was great and we felt very safe. Totally recommend- FIVE STARS!!!
Source:
Google
Responded on August 15, 2019
On behalf us all of us at Storage King, I would like to thank you for sharing this great review about our store!
Thank you for taking the time to write about your experience
Storage King Heidelberg West Management
May 28, 2019
Great storage options and very helpful people to deal with.
Source:
Google
Responded on June 3, 2019
Hello Denny, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Heidelberg West Management
February 13, 2019
Extremley professional yet an adequate joviality offered by girl at reception every time i went to pick my package. Highly recommended!
Source:
Google
Responded on February 18, 2019
It was a pleasure serving you as a customer.
Storage King Heidelberg West Management
