What customers say about us
- 59 Reviews
Most Recent Reviews
- 59 Reviews
February 25, 2021
Not Recommended
Posting this for storage king in general. I rented a unit with woolloomooloo and have been extremely disgusted with the service.
They act like they want to help but at the same time can be really manipulative and unprofessional.
If you are late on a payment, the way they behave is completely egotistical, they have no shame on the harassment they place on people and the store manager has actually raised his voice at me and then laughed when asked how he could behave that way to people and boasted about feeling great about himself. He would contact me of 10 different forms of media each day, would send non stop emails and would harass your emergency contact even when you have contacted him.
Then there’s Alex, who can be incredibly rude and egotistical. When I’ve complained about him to head office he tried to boast it was useless as he worked for head office so if I had a complaint it should go through him (a way to defer if complaints are ever made about him) he insists he was to help customer service wise if you seem unhappy but then sends emails that are rude and entitled and acts as if doing parts of his job are a massive favour on your behalf and you should be greatful and then can’t even do the job correctly. He also pretended to be liaising with the legal team (they don’t have one) and when I rang head office they had no idea what I meant by legal team, pretended to take a message and pass it on, where rude, condescending and gave attitude (including cutting me off several time on the calls, shouting and hanging up - Fred, Cass and Bonnie in particular. when I’ve chased it up and three days later still have not gotten back to me.
When I received personal and confidential legal documents they were taken out of all envelopes, clearly read and placed in a position to make it obvious they have gone through and read them which is a massive breach of privacy and sold most of the items they promised to give back In the auction.
I am utterly disgusted with storage king.
Source:
Facebook
Responded on March 2, 2021
Hi Jaqueline, we kindly note that you have posted the same review on 13 separate Storage King facilities in Australia, under two alias. If you have a genuine grievance regarding your experience please don’t hesitate to contact us at Head Office on 02 9460 6660 so we can resolve any outstanding issue. Thank you
Storage King Homebush Management
February 21, 2021
Raghu was spectacular at helping us organise the perfect unit for our needs ! We are very satisfied customer .
Source:
Google
Responded on February 22, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Homebush Management
February 18, 2021
Raghu was friendly and helpful. He show me different unit sizes at affordable prices. The facility is clean and safe, 24/7 access and I will recommend to my friend and family.
Source:
Google
Responded on February 22, 2021
Hello soon, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Homebush Management
November 6, 2020
This is the best store of the Storage King, I believe. The store manager Raghu and Melena are the best. Excellent communication, perfect service, very helpful and can arrange everything you need. Thank you so much again for helping us Raghu and Melena.
Source:
Google
Responded on November 8, 2020
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Homebush Management
November 6, 2020
This is the best store of the Storage King, I believe. The store manager Raghu and Melena are the best. Excellent communication, perfect service, very helpful and can arrange everything you need. Thank you so much again for helping us Raghu and Melena.
Source:
Google
Responded on November 8, 2020
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Homebush Management
November 4, 2020
Thanks Raghu,
Very professional and freindly service!!
Source:
Google
Responded on November 5, 2020
Hi jung, Thank you for the great review!
Storage King Homebush Management
November 4, 2020
Thanks Raghu,
Very professional and freindly service!!
Source:
Google
Responded on November 5, 2020
Hi jung, Thank you for the great review!
Storage King Homebush Management
October 17, 2020
Responded on October 18, 2020
Hi Wendy, Thank you!
Storage King Homebush Management
October 17, 2020
Responded on October 18, 2020
Hi Wendy, Thank you!
Storage King Homebush Management
September 15, 2020
Just finished signing up for my storage there, the store manager Raghu is very helpful and friendly. The process to sign up was very easy and Raghu helped to explain the process and showed me how the place functioned.
All in all a very good service and anyone thinking about renting storage should definitely consider the storage king here
Source:
Google
Responded on September 16, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
September 15, 2020
Just finished signing up for my storage there, the store manager Raghu is very helpful and friendly. The process to sign up was very easy and Raghu helped to explain the process and showed me how the place functioned.
All in all a very good service and anyone thinking about renting storage should definitely consider the storage king here
Source:
Google
Responded on September 16, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
September 1, 2020
I inquire for storage and was introduced to Raghu - store manager and he clearly explained the entire process. It took me 3 months to sign up due to personal reasons but staff at storageking was always there to help us.
The facility is very clean and secured. The locked entry/exit and 24 hours access to the facility gives peace of mind.
Source:
Google
Responded on September 2, 2020
Hi Pratik
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Homebush Management
September 1, 2020
I inquire for storage and was introduced to Raghu - store manager and he clearly explained the entire process. It took me 3 months to sign up due to personal reasons but staff at storageking was always there to help us.
The facility is very clean and secured. The locked entry/exit and 24 hours access to the facility gives peace of mind.
Source:
Google
Responded on September 2, 2020
Hi Pratik
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Homebush Management
August 24, 2020
Just wanted to commend Store Manager Raghu for always exceeding our expectations by going out of his way to help us in whatever way possible from preparation stage & storing excess goods thru to our goods getting picked up by customers or courier companies - all happening in a short timeframe under tight time pressure. With a container to unload on a regular basis, it comes with its challenges every time, thankfully Raghu has made life easier for us each time. Please keep up the good work!
Source:
Google
Responded on August 24, 2020
Hello Herculift, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Homebush Management
August 24, 2020
Just wanted to commend Store Manager Raghu for always exceeding our expectations by going out of his way to help us in whatever way possible from preparation stage & storing excess goods thru to our goods getting picked up by customers or courier companies - all happening in a short timeframe under tight time pressure. With a container to unload on a regular basis, it comes with its challenges every time, thankfully Raghu has made life easier for us each time. Please keep up the good work!
Source:
Google
Responded on August 24, 2020
Hello Herculift, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Homebush Management
August 13, 2020
Exceptional Promotion. Excellent Service. Couldn't ask for more...
Never encountered a single problem. Highly recommend.
Source:
Google
Responded on August 17, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
August 13, 2020
Exceptional Promotion. Excellent Service. Couldn't ask for more...
Never encountered a single problem. Highly recommend.
Source:
Google
Responded on August 17, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
July 16, 2020
Access storage was great! They fulfilled all of my needs and were great to deal with!
Source:
Google
Responded on July 20, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
July 16, 2020
Access storage was great! They fulfilled all of my needs and were great to deal with!
Source:
Google
Responded on July 20, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
July 12, 2020
Raghu was friendly and helpful. He gave special discount. Clean area and affordable prices.
Source:
Google
Responded on July 16, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
July 12, 2020
Raghu was friendly and helpful. He gave special discount. Clean area and affordable prices.
Source:
Google
Responded on July 16, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
July 7, 2020
We had a death in the family and needed a storage unit quickly. I was able to contact them and have everything set up and ready to go within minutes. It was a big help in a very stressful time.
Source:
Google
Responded on July 10, 2020
Our condolences Tammy.
Storage King Homebush Management
July 7, 2020
We had a death in the family and needed a storage unit quickly. I was able to contact them and have everything set up and ready to go within minutes. It was a big help in a very stressful time.
Source:
Google
Responded on July 10, 2020
Our condolences Tammy.
Storage King Homebush Management
July 3, 2020
very easy to deal with
Source:
Google
Responded on July 6, 2020
Hello amanda, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Homebush Management
June 17, 2020
Great rates. Gated acess. See Marilyn she’s was great!
Source:
Google
Responded on June 18, 2020
Thanks for the great review, Kyle. It was a pleasure serving you as a customer.
Storage King Homebush Management
June 15, 2020
Raghu was very helpful. He showed me different unit sizes at affordable prices. The facility is clean and safe, 24/7 Access. Overall great experience and will definitely recommend to anyone looking for storage.
Source:
Google
Responded on June 16, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Homebush Management
May 23, 2020
The staff are very helpful and provided good advice about the best size storage unit. The units were clean and facilities easy to use. Trolleys were also available on-site to assist with moving stuff around.
Source:
Google
Responded on May 25, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
May 4, 2020
Thank you for change of staff. Raglu has restored professionalism to the place, he is helpful & has nice personality. Please dont transfer him to another location. Thx
Source:
Google
Responded on March 13, 2020
Hello, your review has been forwarded to the relevant managers.
Storage King Homebush Management
April 28, 2020
Responded on May 14, 2020
S, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.
Storage King Homebush Management
January 27, 2020
Fast and easy to book with. Staff are very professional and friendly!
Source:
Google
Responded on January 28, 2020
Hello Ronald, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Homebush Management
January 14, 2020
Great experience with Access Storage in Sydney NS. The staff and the facilities were great!
Source:
Google
Responded on January 15, 2020
Hi Beverly
Thank You for giving us a shot. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Homebush Management
December 6, 2019
Goo place to store all the stuff. While travelling, while moving house if need place for store all your home stuff. This is best place. Prices are reasonable too.
Source:
Google
November 26, 2019
The ladies at Access Storage were amazing to deal with. I have used this facility twice and I highly recommend it. Thank you for a great experience, start to finish
Source:
Google
Responded on November 29, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Homebush Management
October 27, 2019
The best storage unit and experience I have had.Staff are very friendly and make the whole experience easy.
Source:
ReviewPush
Responded on October 27, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Homebush Management
July 10, 2019
Responded on July 12, 2019
Thanks for the great review, Shantell.
Storage King Homebush Management
July 10, 2019
Responded on July 12, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
June 27, 2019
By far the best facility in Cape Breton. Very professional and friendly staff with the knowledge to provide a great experience.
Source:
Google
June 11, 2019
Responded on June 13, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Homebush Management
May 30, 2019
Responded on June 3, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Homebush Management
May 21, 2019
Friendly Staff secure Easy To access
Source:
ReviewPush
Responded on June 2, 2019
Thanks for the great review, Anne. It was a pleasure serving you as a customer.
Storage King Homebush Management
May 21, 2019
Leslie exceptionally helpful,kindfriendly & most professional. Couldn't have provided a better service.
Source:
ReviewPush
Responded on June 2, 2019
Thanks for the great review, Susan. It was a pleasure serving you as a customer.
Storage King Homebush Management
April 22, 2019
Lovely And Very Supportive staff
Source:
ReviewPush
Responded on April 23, 2019
Thanks for the great review, Peter. It was a pleasure serving you as a customer.
Storage King Homebush Management
March 25, 2019
Convenient, Couteous and above all, just what the Dr ordered when we need a bit more space.
Source:
ReviewPush
Responded on March 26, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Homebush Management
February 23, 2019
Excellent customer service, I would recommend this place to anyone who appreciates friendly knowledgeable service, keep up the great work, these people were just a phone call away, and they will accommodate you as best as they can!!
Source:
Google
Responded on February 24, 2019
Hello georgina, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Homebush Management
December 22, 2018
Clean and secured facility with very friendly service from Sri and Milana.
Source:
Google
December 18, 2018
Having chrisstmas party with our lovely managers Milana and Sri @homebush storage king could not wish for a better environment to work and grow friendships been here for more than 5 years and never will change wishing many more years to come
Source:
Google