What customers say about us
- 39 Reviews
Most Recent Reviews
- 39 Reviews
February 28, 2022
Was great under former management , since it changed to storage king my tiny little storage room about 1.5 x 1.5 metres went up from $60 a month to $ 80 a month that's 33.33% jump in one go not over time. what a bloody rip off , it's not even in a good area I have to double handle all my stuff up a lift. Will move as soon as I can.
Source:
Google
February 17, 2022
Responded on March 4, 2022
Dear Andre, We really appreciate you taking the time to share your rating with us.
Storage King Joondanna Management
January 14, 2022
Nichola and Louisa were extremely helpful with getting me storage on a gory timeline. I am out of town and they supplied me with a lock and let me know that all was safe and sound after the removalists were finished. They were prompt and helpful and super nice.
Source:
Google
Responded on February 9, 2022
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Joondanna Management
January 7, 2022
Responded on February 9, 2022
Hi tim, Thank you!
Storage King Joondanna Management
December 13, 2021
I would like to mention Louisa from the Joondanna site. Louisa has been so helpful and friendly and nothing is too much trouble for her. Her professional manner is very appreciated. Thank you Louisa!
Source:
Google
December 7, 2021
Inefficient. Costly. Unhelpful. Unfortunately lost a customer.
Rip Kangaroo Storage (old management)
Source:
Google
June 4, 2021
Receptionist very helpful. Exceptionally clean. Many sizes to choose from.
Source:
Google
February 2, 2021
Recommend Kangaroo Storage highly, Rebecca Voice was fantastic at answering questions and queries I had with site and the unit.
Would use again 100%.
Source:
Google
January 18, 2021
Outstanding customer support, the office crew at Kangaroo Storage went out of their way to provide the best option for my storage needs
Source:
Google
December 23, 2020
Very helpful. Easy to deal with. Rebecca made the process quick and efficient. Thank you.
Source:
Google
December 13, 2020
I found Kangaroo Storage to be efficient in answering any queries had and were always willing to help in any way possible. The storage unit was competitively priced so very happy.
Source:
Google
December 8, 2020
I dealt with Rebecca Voice at Kangaroo Storage and she provided AAA+++ Service. She replied promptly to all my many questions, provided detailed information and even photo's to give me an idea on whether the storage would suit my needs. Recommend Kangaroo Storage highly and ask for Rebecca as she excels in Customer Service.
Source:
Google
October 26, 2020
Thankyou to Rebecca, she was very polite and was always willing to help me out.
I was in a major car crash 2018 and was in rehabilitation for 5 months. I was not able to work. Kangaroo storage understood and helped me to sort out my issues and paying less and I caught up with paying the balance and was back on Track.
I highly recommend Kangaroo Storage.
Thankyou Rebecca for all your help and compassion towards.me.
Wishing you all the best .
Source:
Google
October 19, 2020
Totally happy with all my dealings with Rebecca and the team. Rebecca has gone out of her way to accommodate my requirements.
Source:
Google
May 4, 2020
Fantastic storage facility and very friendly service by the team. Can definitely recommend to anyone. Thanks Rebecca!!
Source:
Google
April 30, 2020
During Covid 19 with my daughter and son in law's luggage stuck in Australia in storage Rebecca Voice went above and beyond to help us get it back to the UK! A big thank you to Rebecca and the team at Kangaroo Storage! Highly recommend the facility who has a very personal touch to their service. Janine Beecham London UK
Source:
Google
February 25, 2020
Great friendly service and facilities, I highly recommend Kangaroo Storage for short or long term storage. Thanks to all at Kangaroo Storage!
Source:
Google
Responded on February 26, 2020
Hi Patrick,
Thank you for your great review.
Kind regards Lisa and the Team at Kangaroo Storage
Storage King Joondanna Management
February 5, 2020
Responded on February 26, 2020
Hi Jackson,
Thank you for your five-star rating.
Kind regards Lisa and the Team at kangaroo Storage
Storage King Joondanna Management
January 5, 2020
today i gave Lisa the run around... you know those days that one minute you desperately need something and then you don't?! it spite of all the work she put into finding space, drawing up contract and speaking on the phone.... she was amazing when i then discovered i would not need the extra storage.
Kangaroo goes beyond client service in every way. So glad that I choose them to store my STUFF and precious memories! over the last few years
Lisa has always been a professional and friendly soul at the other end of the phone or in person. A credit to the business. thank you for your patience today and always
Source:
Google
Responded on January 6, 2020
Hi Jeanne,
Thank you for your wonderful review and five-star rating.
I am always happy to assist you in the future.
Kind regards Lisa and the Team at Kangaroo Storage.
Storage King Joondanna Management
December 15, 2019
Our experience with Kangaroo storage has been nothing short of professional. Lisa holds high integrity, is very polite and professional. We had a smooth transition into our unit and never ever had any issues.
I would like to thank Kangaroo Storage for there assistance in time of need and will definitely use then again in future should their be a need. I can not recommend them enough.
Source:
Google
Responded on December 17, 2019
Hi Emma,
Thank you for your five-star review.
We are so happy to have been able to assist you and your family.
Kind regards from the Kangaroo Storage Team.
Storage King Joondanna Management
December 12, 2019
After two years with Kangaroo storage I have been really disappointed in the treatment I have recently received from manager Lisa. As a long term customer I felt unvalued and disrespected. I felt management was not equipped to resolve disputes in a professional manner. Had no professional etiquettes in dealing with customer concerns and protocols into ending a lease with a client. I was told to empty the storage space instead of being assisted to solve a simple problem.
I was screamed at and phone hung up on prior to being given a notice of eviction without any valid reason.
Emailed them to discuss this but I was absolutely ignored.
Very unprofessional and still shocked at how I was treated.
Owner is not better by listening to the manager and not listening to both sides of a story.
Horrible service by the new management.
Please educate staff on dealing with conflicts instead of them screaming and shouting at customers.
Source:
Google
Responded on December 13, 2019
Hi Nejima,
We are sorry to hear that you are disappointed. As you can understand, like most storage companies, we have rules in place to protect the security of all of our tenants.
It was unfortunate however, that you breached one of our basic rules of tenancy. As you are a valued and loyal customer, we only gave you a warning regarding the actions. When you repeated the offence, we had no choice but to terminate your tenancy. Our action was not taken lightly, as we value all of our tenants.
In order to keep the property, valuables and tenants safe, we have to maintain our standards.
Kind regards,
Kangaroo Storage Team
Storage King Joondanna Management
November 6, 2019
Responded on December 17, 2019
Hi Jake,
Thank you for leaving us a wonderful review!
Kind regards from the Kangaroo Storage team
Storage King Joondanna Management
December 6, 2018
Responded on December 17, 2019
Hi Gedwia,
Thanks for the five-star rating.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
March 8, 2018
Responded on December 17, 2019
Hi Natalie,
Thank you for your five-star review.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
November 21, 2017
Good facility, plenty of spaces on offer.
Source:
Google
Responded on December 17, 2019
Hi Josh,
Thank you for your review.
Kind regards from the Kangaroo Storage Team.
Storage King Joondanna Management
September 3, 2017
Good facility but not accessible 24hrs
Source:
Google
Responded on December 17, 2019
Hi Mat,
Thank you for Your review.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
June 26, 2017
Decent security, well built storage units with reasonable insulation, easy to access, expensive but not above market median - storage units are just expensive. Access open till 7pm. You always need a code to enter the yard.
Source:
Google
Responded on December 17, 2019
Hi Zak,
Thank you for your feed back.
Kangaroo Storage now has a new website and it shows our "Special Monthly Offers".
Thank you again for your five-star review.
Kind regards from the Kangaroo Storage team.
Storage King Joondanna Management
April 6, 2017
Not just for storing your kangaroo!
Source:
Google
Responded on December 17, 2019
Hi Layne,
Thank you for your Five Star rating.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
December 10, 2016
Responded on December 17, 2019
Hi Anthony,
Thank you for your wonderful Five-Star rating.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
June 6, 2014
Staff Really Helpful! Had all my much needed packing materiel's in stock for our big move and reasonably priced. Thanks!
Source:
Google
Responded on December 17, 2019
Hi Jo,
Thank you for your Five Star Rating.
We are so happy to have been able to assist you.
Kind regards from the Kangaroo Storage Team
Storage King Joondanna Management
