What customers say about us
- 47 Reviews
Most Recent Reviews
- 47 Reviews
September 4, 2023
Responded on September 4, 2023
Hi Catriona, Thank you!
Storage King Joondanna Management
August 16, 2023
Terribly Disgusting Customer Service!
Phoned Osborne Park on the 16th of August 2023 at 2pm.
I asked the receptionist if they had a storage truck, just like the Joondalup Storage King does and the receptionist said no.. and I asked if they knew of any others that do and they checked on the computer and said no they don't. I asked if they could tell me which stores were owned by the same owner as the one this person worked for and if they could tell me which stores they had checked as alot of them are franchises and I didn't want to call another one run by the same company, because Neerabup and Joondalup are all separately owned and they said, Bassaden and Joondanna were the only other two that were run by the company they worked for.
So I continued to call Bentley and the same person answered. I said "Oh I thought you told me the only stores owned by your company were Joondana a d Bassendean. And then this is what they shouted at me "I TOLD YOU ALREADY WE DO NOT HAVE HIGHER TRUCKS SO STOP CALLING US". I had only phoned her once. And had specifically asked her to tell me which companies were all under the same branch as to not call the same one twice.
I was about to tell them they have bad customer service skills and then before I could finish what they were saying and get their name they hung up on me.
So I will be phoning the Storage King head office and telling them about this. After I copy and paste this review on all if the Storage King Pages.
Because they just lost two clients!
Source:
Google
Responded on August 21, 2023
Hi Grace
At Storage King, we pride ourselves on our high standard of customer service and great track record of providing solutions to our customer’s storage requirements. Receiving feedback like this is tough to read but helps us to improve our service for future customers. We will conduct an internal investigation to see what went wrong here and look for opportunities to improve. At the same time, we have also tried to reach out twice and would like to speak to you if possible. Please give us a call at your convenience.
Storage King Joondanna Management
July 3, 2023
Responded on July 4, 2023
Hi Jenny, Thank you!
Storage King Joondanna Management
April 3, 2023
Head and shoulders above the local competition! Reece was a pleasure to deal with with clear & concise directions on facilities. Secure areas to load/unload with cctv monitoring. Good lifts with access to trolleys and well lit corridors.
Very professional service and no regrets here
Source:
Google
Responded on April 4, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Joondanna Management
March 13, 2023
The staff at Robert street Perth Leederville have been extremely helpful from start to go
Source:
Google
Responded on March 16, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Joondanna Management
February 27, 2023
This place has become very expensive since it changed from Kangaroo to Storage King. My small upstairs unit has had 2 increases in 14 months for at total if 27% and everyone thinks 7% inflation is bad!. I am long term renter here but will be moving as soon as I find another facility closer to home.
Source:
Google
Responded on February 27, 2023
Hi John, thank you for providing us with your feedback. Our prices vary depending on unit size and position within the facility, with specials and discounts changing regularly throughout the year. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Joondanna Management
January 23, 2023
Responded on January 23, 2023
Hi Michael, Thank you!
Storage King Joondanna Management
December 24, 2022
Bought the locker on ibid storage I liked the size so I rented it for 1 year paid in full
Source:
Google
Responded on December 29, 2022
Hi Rob, Thank you for the positive feedback!
Storage King Joondanna Management
December 7, 2022
Since Storage King have taken over management of this facility prices for my 1.5m x 1.5m unit have increased by 122% in six months. The first price increase in June approximately 45% and the second price increase announced this month was 53%. This is for a unit on the second floor with more limited accessibility. In both cases only one month’s notice was given.
Whilst both increases are within the bounds of the contract they are exceptionally large increases to absorb with little notice. Keep this in mind if you intend to store for longer periods of time as you are essentially at the mercy of their price increases.
Source:
Google
Responded on December 11, 2022
Hi Fred, thank you for providing us with your feedback. Our prices vary depending on unit size and position within the facility. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Joondanna Management
September 12, 2022
Brilliant, so helpful, thank you for all the help with a unit.
Source:
Google
Responded on September 13, 2022
Dear Tim, We really appreciate you taking the time to share your rating with us.
Storage King Joondanna Management
August 8, 2022
Responded on August 9, 2022
Hi Nick, Thank you!
Storage King Joondanna Management
March 1, 2022
Was great under former management , since it changed to storage king my tiny little storage room about 1.5 x 1.5 metres went up from $60 a month to $ 150 a month that's a big jump , what a bloody rip off , it's not even in a good area, I have to double handle all my stuff up a lift. Once you have moved your stuff in they will jack the prices up every six months, and not small increases. I think they rely on you being to lazy to move.
Source:
Google
February 17, 2022
Responded on March 4, 2022
Dear Andre, We really appreciate you taking the time to share your rating with us.
Storage King Joondanna Management
January 14, 2022
Nichola and Louisa were extremely helpful with getting me storage on a gory timeline. I am out of town and they supplied me with a lock and let me know that all was safe and sound after the removalists were finished. They were prompt and helpful and super nice.
Source:
Google
Responded on February 9, 2022
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Joondanna Management
January 7, 2022
Responded on February 9, 2022
Hi tim, Thank you!
Storage King Joondanna Management
December 13, 2021
I would like to mention Louisa from the Joondanna site. Louisa has been so helpful and friendly and nothing is too much trouble for her. Her professional manner is very appreciated. Thank you Louisa!
Source:
Google
December 7, 2021
Inefficient. Costly. Unhelpful. Unfortunately lost a customer.
Rip Kangaroo Storage (old management)
Source:
Google
June 4, 2021
Receptionist very helpful. Exceptionally clean. Many sizes to choose from.
Source:
Google
February 2, 2021
Recommend Kangaroo Storage highly, Rebecca Voice was fantastic at answering questions and queries I had with site and the unit.
Would use again 100%.
Source:
Google
January 18, 2021
Outstanding customer support, the office crew at Kangaroo Storage went out of their way to provide the best option for my storage needs
Source:
Google
December 23, 2020
Very helpful. Easy to deal with. Rebecca made the process quick and efficient. Thank you.
Source:
Google
December 13, 2020
I found Kangaroo Storage to be efficient in answering any queries had and were always willing to help in any way possible. The storage unit was competitively priced so very happy.
Source:
Google
December 8, 2020
I dealt with Rebecca Voice at Kangaroo Storage and she provided AAA+++ Service. She replied promptly to all my many questions, provided detailed information and even photo's to give me an idea on whether the storage would suit my needs. Recommend Kangaroo Storage highly and ask for Rebecca as she excels in Customer Service.
Source:
Google
