What customers say about us
- 11 Reviews
Most Recent Reviews
- 11 Reviews
July 2, 2020
Responded on July 6, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Loganholme Management
September 1, 2019
Rude Staff!
I rented a unit for a month as this is the shortest period they allow for a unit (I needed it for 4 days), this was fine initally because the storage space wasn't too expensive (I had one of the smallest spaces).
We were told when signing for the storage space that an invoice would be sent to us after 2 weeks so they would receive the required notice (2 weeks) and we wouldn't be charged any further.
In spite of this, after a month passed we received an email saying that another month had been automatically paid. After sending an email to say we didn't want this we never got a response.
I had to call in order to get them to do anything about it; I spoke with Julie and she was incredibly rude from the start. She said that because a card was listed on our account they didn't need to send us an invoice even though we were told that a card had to be listed for us to rent it.
I explained that we didn't want to rent it after the first month and we were not aware that we were going to be automatically charged (otherwise I would have called them 2 weeks in to cancel). She got defensive and made it out like we were lying and continued to say that the manager signed us up so we should have known better - she made no effort to look in to it for us.
It was a frustrating experience and I do not recommend them.
Source:
Google
Responded on August 30, 2019
khalil, we're sorry that we missed the mark with your experience. Please let us know via our team any feedback?
Storage King Loganholme Management
February 21, 2019
I have had three sheds at the Loganholme facility, staff are fantastic and very accommodating. It is always clean. Only bad point is the hill on the exit. If you park there and try to unload your trolley rolls backwards.
Source:
Google
Responded on February 24, 2019
Thanks for the great review, Brian, really appreciate the feedback
Storage King Loganholme Management
October 3, 2018
They were great everytime we went to the storage! But we left feeling frustrated as the lady rudely had a go at us an told us we weren't allowed to park our vehicle/s on the right hand side, which had never been told to us at all in the 9 months we had visited! (or when we moved the stuff in, truck was parked on the right side) she told us it was an o.h.s reason. But there was no signs stating that....once we moved over to the left side, i looked for signage. She als...o told us we had to move the second car out, "does it need to be in here, can you move it out so it's not taking up space in here" But then i see two cars parked on the other side of the complex, just parked there � yet, ours had to get out even tho we had started loading it up. If i knew there was no signs around stating any of this, i would have given her a piece of my mind on the spot!
Source:
Facebook
Responded on October 4, 2018
Hi Jessica,
We are concerned that your experience with our us was not up to standard and we would like to resolve this with you directly. Would you please Private Message us here (PM/inbox to protect your privacy) and provide your email address or contact phone number, so we can contact you directly.
Regards
Storage King Loganholme Management
March 20, 2018
The staff are really helpful and flexible to meet my needs. They always greet with a smile and are very professional. Thanks ladies. I highly recommend this service for your storage needs.
Source:
Facebook
September 19, 2016
Nothing was a problem for for the ladies at Storage King. So friendly and helpful. Customer service was awesome. The store was super clean and tidy and the music that was playing through the sound system took some stress out of the moving process. Would highly recommend storing with them.
Source:
Facebook
April 5, 2015
When i used them (about 2 years ago)
There move in truck leaked and damaged my furniture. Response from them- So, can you prove it!!!
I said yes, look at all the water marks down the walls in your truck, anyone can see it leaks...
Showed them the damaged items. Response from them- Once again,Prove it was from there truck!!!
This went on until i gave up, they got there rent, i got water damaged furniture, boxes etc.....
NEVER AGAIN
Source:
Google
November 17, 2013
Very positive experience from booking to finalising our time with Storage King. Always very professional and helpful and a very well thought out facility.
Source:
Google
August 7, 2012
My partner & I stored here not too long ago. The staff were extremely helpful and looked after both of us during our stay! Their 2 tonne Pantec truck that they loan out FREE to people moving in was an absolute "God-send!" Their 24 hour, 7 day a week access was also great as I was always passing through the area late at night on my way to work (I knew I could call in anytime I wanted to get something out for myself or the other half!). One day it was raining but their driveways are undercover so I didnt even get wet! Good work guys and thanks for the stubby holders! We'll be using you again for sure!
Source:
Google