How do I update my account details?

You can contact your local store or our customer service team for assistance. Alternatively you can view and change your account details easily by logging in to your account via our website.

How do I know what unit size I need?

We have a handy space estimator to help you choose the right size unit for your needs. If you're still not sure chat to us online or give us a call.

What am I allowed to store?

You can store anything that is not explosive, flammable, illegal, perishable or environmentally harmful. We are always here to help so don't hesitate to give one of our experts a call if you're not sure.

Do you offer powered units?

Power is not generally available for customer use in storage units. Any electricity use must be requested in advance and approved in writing by Storage King at its sole discretion. Approval is not guaranteed and is subject to facility rules, safety requirements and the terms of your storage agreement.

Can I store fresh food or other perishables??

Unfortunately, fresh food or perishable goods can't be stored in your unit.

Can you help me with my packing?

Yes we certainly can. We work alongside our preferred partners to make that happen for you.

Can you help with a removalist?

Yes, we can organise a removalist to have your things picked up and delivered into your storage unit. Our movers range from local, interstate and international movers.

What kind of security measures are in place?

Our sites are equipped with surveillance equipment including perimeter fencing, security lighting, controlled entries and CCTV cameras to ensure your things are safe and secure.

You can choose to insure your goods with us from as little as $2.50 per $1,000 cover, per month.

When do I have to pay?

Generally you pay every month on the anniversary date you put your things into storage. Alternatively you can choose a date that suits you.

How often can I access my things?

You can access your things as often as you like during normal access hours. These hours can vary by store, so check your local store for details.

How do I cancel my booking?

Call or email us at the store to cancel your booking.

How many boxes am I going to need?

Before you store, make sure to buy the right boxes and packing materials so you can pack your things according to categories: kitchen, living room, bathroom, garage, etc. It also helps to pack well so you can neatly organise your storage unit and make future access easier. If you're not sure, try our online packing wizard. We have handy contacts to pack it all up and take it off your hands as well.

What happens if I move out early?

We generally need 14 days notice to vacate the space, but we understand that circumstances can change quickly. Give us a call as early as possible and we can help you manage the rest.

Do I need to sign a contract in order to rent a unit?

We do have an agreement that is in line with Self Storage Association of Australasia requirements. The good news is, it's only a month to month contract, with no lock-in period. See in store for our Storage Terms & Conditions.

What do I have to do before move-in day?

Use our express online check-in feature if you want to save time on the day. Our moving check list will also help you save time.

Can I still access my things on public holidays?

If the store has gate access enabled via a pin code, yes you can.

What are my payment options?

You can book and pay online or in store. We accept Credit Card, Cash, Cheque, EFT.

Can you provide assistance with moving my things in and out of storage?

We can assist with discounted truck, van or trailer hire. Let us know early and we can make the arrangements for you.

APLYiD is our secure digital identity verification service that helps protect you and your stored items. It's a quick, easy and secure way to verify your identity when hiring a storage unit with Storage King.

Why does Storage King use ID verification?

We use ID verification to: Protect your identity and stored belongings Prevent fraud and unauthorised access Comply with legal requirements Ensure a secure storage environment for all our customers

What do I need for the verification process?

You'll need: A valid government-issued photo ID (such as a driver's licence or passport) A device with a camera (mobile phone, tablet, or computer with webcam) A stable internet connection A few minutes of your time

Is my information secure?

Yes, absolutely. APLYiD uses bank-grade encryption and security measures to protect your personal information. Your data is: Encrypted end-to-end Stored securely in compliance with privacy laws Never shared with unauthorised parties Protected by the latest security protocols

How long does the verification process take?

The entire process typically takes less than 5 minutes to complete.

What if I have technical difficulties?

Once your identity is verified, you can: Complete your storage unit hire agreement Access your storage unit Manage your account online Use our contactless entry systems (where available)

Do I need to verify my ID again for future storage hire?

If you're an existing customer with a verified ID, you typically won't need to complete the verification process again unless: Your ID has expired You're using a different form of ID There have been significant changes to your personal information

Your privacy is important to us. For detailed information about how we handle your personal information, please refer to our Privacy Policy on our website.

If you have any questions about the ID verification process, please contact your local Storage King centre or our customer service team. Note: This ID verification service is used for Storage King locations in Australia and New Zealand.

Storage Richmond & Kurrajong | Storage King North Richmond

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We can help with packing and even organise free or discounted truck hire.</li> <li>Change your unit size or move out at any time. There's no long-term contracts and your rent is calculated on a daily basis after the first month, so you only pay for what you need.</li> </ol> <ul> <li>Clean, secured units </li> <li>Instant booking</li> <li>No lock-in contracts</li> <li>Extended access hours</li> <li>Insurance available</li> </ul>|skc_value| utc_box_description:Answer a few simple questions and we'll help you calculate how many boxes you need in each size, plus tape, wrap and other packing materials.|skc_value| utc_box_link:/pages/boxes-packing-items|skc_value| utc_box_link_text:Calculate now|skc_value| utc_terms_description:<h2>SUMMARY OF IMPORTANT POINTS</h2><ul> <li>All payments are to be made in advance by you (the Storer)</li> <li>Goods are stored at your risk. We recommend that you take out insurance cover.</li> <li>The Facility Owner (the “FO”) is excluded from liability for the loss of any goods stored on its premises, except for laws which cannot be excluded, including rights under Australian Consumer Law.</li> <li>You must not store hazardous, dangerous, illegal, stolen, flammable, perishable, environmentally harmful or explosive goods.</li> <li>Unless specifically itemized and covered by insurance you must also not store goods that are irreplaceable such as currency, jewellery, furs, deeds, paintings, curios, works of art and items of personal sentimental value or items worth more than $2000 AUD in total. While the FO takes reasonable care to provide a secure Space, we cannot guard against all risks and unforeseen circumstances beyond our control and therefore, we recommend that you take out insurance in relation to items you intend to store in the Space or store valuable goods in places specifically designed for this purpose (i.e. a safety deposit box).</li> <li>The Space will only be accessible during set access hour as posted by the FO.</li> <li>14 days’ notice must be given for termination of this agreement.</li> <li>The Storer must notify the FO of all changes to their or the ACP’s address, email, telephone numbers or other contact details</li> <li>If you fail to comply with material terms in this agreement the FO will have certain rights which include forfeiture of any Deposit and the right to seize and sell and/or dispose of your goods (see clause 6)</li> <li>The FO may have the right to refuse access if all fees are not paid promptly (see clause 11)</li> <li>The FO has the right to enter the Space in certain circumstances (see clauses 6, 13, 14, 19, 20, 21 & 23)</li> <li>The FO may use a microprobe or CCTV to view inside the Space and rely on footage to enforce the contract, and/or may release footage to authorities (see clause 21A) in certain circumstances, including where the FO reasonably suspects breach of the law or damage to premises.</li> <li>The FO may discuss your account, any default and your details with the ACP. Upon termination, default, or death the FO may elect to release items to the ACP (see clause 10(i).</li> </ul>See full Rental Terms & Conditions <a href="/pages/rental-terms-conditions">here.</a>|skc_value| wcu_items:image:files/more_room_to_move.jpg|skc_block_value| heading_image:files/heading_more_room_to_move.png|skc_block_value| heading:More room to move|skc_block_value| two_lines:true|skc_block_value| description:Need help? Our expert team have years of experience working with thousands of happy customers. Whether you’re upsizing, downsizing or something in between, we can help.|skc_block_value| link:/pages/premium-solution|skc_block_value| link_text:Let's chat |skc_block|image:files/more_boxes.jpg|skc_block_value| heading_image:files/heading_more_boxes.png|skc_block_value| heading:More boxes|skc_block_value| two_lines:true|skc_block_value| description:Choose from a huge range of boxes and packing materials including port-a-robes, tape, bubble wrap, protective blankets and more. Click and collect or get it delivered to your door.|skc_block_value| link:/pages/boxes-packing-items|skc_block_value| link_text:Shop now |skc_block|image:files/more_options.jpg|skc_block_value| heading_image:files/heading_more_options.png|skc_block_value| heading:More options|skc_block_value| two_lines:true|skc_block_value| description:No idea how much space you need? Or what services you’d like? We’ll come to your home or office to help customise your solution and provide a free quote.|skc_block_value| link:/pages/get-a-free-in-home-office-quote|skc_block_value| link_text:Organise now |skc_block|image:files/more_locations.jpg|skc_block_value| heading_image:files/heading_more_locations.png|skc_block_value| heading:More locations|skc_block_value| two_lines:true|skc_block_value| description:Get convenient access with a huge network of stores, extended opening hours and wide range of spaces. Plus you can start today, with no waiting period and no long-term contracts. |skc_block_value| link:/pages/find-a-store|skc_block_value| link_text:Find your nearest store |skc_value| out_items:|skc_value| utc_items:image:files/storage-king-and-the-three-birds-renovations-styling-storage.jpg|skc_block_value| heading:Check out the three birds renovations' styling storage|skc_block_value| description:Renovation legends Lana and Ronnie give us a sneak peek into how they store their styling goods.|skc_block_value| video_id:6QfjJ4_Ml0E|skc_block_value| video_link_text:Play video |skc_block|image:files/decluttering-and-getting-a-home-ready-for-sale.jpg|skc_block_value| heading:DECLUTTERING AND PREPPING YOUR HOME FOR SALE|skc_block_value| description:Looking to sell? Get your house in tip-top shape with these top tips from decluttering expert Jan. |skc_block_value| video_id:YhhYNH_Zo0g|skc_block_value| video_link_text:Play video |skc_block|image:files/how-to-pack-your-items-in-to-storage.jpg|skc_block_value| heading:HOW TO PACK YOUR ITEMS INTO STORAGE|skc_block_value| description:Maximise space and keep your stuff in top condition with these must-see storage packing tips. |skc_block_value| video_id:nTZhZB0IEzI|skc_block_value| video_link_text:Play video |skc_block|image:files/moving-house-checklist-tips-on-relocation.jpg|skc_block_value| heading:Your moving house checklist|skc_block_value| description:Make the moving process as streamlined as possible with this easy guide. |skc_block_value| video_id:QQS1lu_41Ig|skc_block_value| video_link_text:Play video