What customers say about us
- 60 Reviews
Most Recent Reviews
- 61 Reviews
August 16, 2023
Terribly Disgusting Customer Service!
Phoned Osborne Park on the 16th of August 2023 at 2pm.
I asked the receptionist if they had a storage truck, just like the Joondalup Storage King does and the receptionist said no.. and I asked if they knew of any others that do and they checked on the computer and said no they don't. I asked if they could tell me which stores were owned by the same owner as the one this person worked for and if they could tell me which stores they had checked as alot of them are franchises and I didn't want to call another one run by the same company, because Neerabup and Joondalup are all separately owned and they said, Bassaden and Joondanna were the only other two that were run by the company they worked for.
So I continued to call Bentley and the same person answered. I said "Oh I thought you told me the only stores owned by your company were Joondana a d Bassendean. And then this is what they shouted at me "I TOLD YOU ALREADY WE DO NOT HAVE HIGHER TRUCKS SO STOP CALLING US". I had only phoned her once. And had specifically asked her to tell me which companies were all under the same branch as to not call the same one twice.
I was about to tell them they have bad customer service skills and then before I could finish what they were saying and get their name they hung up on me.
So I will be phoning the Storage King head office and telling them about this. After I copy and paste this review on all if the Storage King Pages.
Because they just lost two clients!
Source:
Google
July 26, 2023
Responded on July 27, 2023
Hi Jordan, Thank you!
Storage King Osborne Park Management
July 24, 2023
Thank you Erin! I was greeted by this wonderful lady. She was very helpful and accommodating with all the questions I had. Easily recommend.
Source:
Google
Responded on July 24, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Osborne Park Management
July 3, 2023
Thank you so much to Ben and the lovely lady at reception for working past closing time to make sure I was all sorted and set up with my unit
Source:
Google
Responded on July 6, 2023
Thanks for the great review, Samantha. It is a pleasure to be of service.
Storage King Osborne Park Management
June 20, 2023
Kim was fantastic! She smiled as soon as we opened the door…. Gave us a good rate and was just so helpful and happy!! Pls look after her.
Walter & Julie Sinton
Source:
Google
Responded on June 20, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Osborne Park Management
March 28, 2023
Spoke to Erin to request a storage unit on short notice, lucky there were some available. The ones available were not the exact size but Erin was able to provide 2 side by side with plenty of space. She made the entire process easy and goes above and beyond for you. I got a great deal, signed up on the spot, paid, and got a tour of the place including where and how to get in, find stuff, access my unit etc. She even threw in padlocks for my storage units.
The place has gated entry with a PIN code for each person, is clean and well kept, has a goods lift and trolleys to move your stuff all included, and has CCTV throughout. I appreciate getting a solution at short notice and having everything as smooth as possible.
I had read the reviews here before visiting, and I did not see any issues with roof leaks, etc. I was told that there were recent (from 2018??) repairs made to the roofs and structure that invalidates the years old reviews. Relating to pricing, I was informed that pricing would stay the same for at least 6 months at the time of signing - just ask if you need to check. There were no hidden costs, etc.
Thank you very much Erin & Storage King (Osborne Park). I highly recommend this site and would come back again.
Source:
Google
Responded on June 21, 2023
Hello Brandon, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Osborne Park Management
November 21, 2022
Prices increased 86% over a 13 month period with no offer to negotiate. There are cheaper alternatives in the market but if you do opt for Storage King make sure to lock in the price for as long as you intend to stay or expect your costs to increase substantially.
Source:
Google
November 7, 2022
Responded on November 7, 2022
Hi Chey, Thank you!
Storage King Osborne Park Management
October 14, 2022
Erin and Vivien delivered an excellent customer service experience. I have used Storage King in the past and decided to come back. The units are great, easy access to the unit with a furniture lift and trolleys for moving your belongings.
Staff are friendly, good storage size options and they even have packing materials, boxes and mattress/furniture covers for sale in the office - which made life easier.
Highly recommend this company if you need a storage space.
Source:
Google
Responded on October 16, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Osborne Park Management
May 10, 2022
Do not recommend Storage King.
The security of this facility is not up to safe or security standards.
The Main Gate remained open when leaving premises.
24 hour emergency number unattended no option to leave a message.
My Storage Unit was broken into and robbed of all contents.
When discovering my unit had been broken into I rang the 24 hour emergency number with no answer to my calls or no option to leave any voice message.
It took 10 days for Storage King to provide the CCTV footage evidence to the Police.
The padlock was cut staff failed to notice on daily walk through inspections.
The lack of Empathy from the Office lady and making a comment
" Well you should of taken out Insurance"
Your problem
I strongly Do Not recommend Storage King Osbourne Park
Source:
Google
March 25, 2022
Very helpful staff when booking the unit. Everything explained very thoroughly. Easy access to unit and all areas clean and safe. Trolleys readily available for moving goods from truck to unit.
Source:
Google
Responded on April 8, 2022
Hi Barbara, Thank you for the positive feedback!
Storage King Osborne Park Management
February 6, 2022
The receptionist is an amazing person with a very likable and friendly personality. She adds value to one's day and you really feel like working with that company.
Source:
Google
Responded on February 9, 2022
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Osborne Park Management
January 31, 2022
Had about $2000 worth of furniture damaged from mould due to a leaking roof which they have known about.
Fine print in their insurance policy means they're not liable for that sort of damage so I wasn't covered and had to replace everything myself.
When I complained about paying expensive storage fees for a leaking unit they gave me 50% off for one month which was $150.
Would not recommend.
1 out of 5 stars.
Source:
Google
January 7, 2022
Received great service from Lynette at Storage King Osborne Park.
From day one Lynette was so helpful with helping us choose the right storage option for us, whole experience was very positive and super easy.
Because the storage facility is under cover you never get wet, one day it was pouring with rain and it didn’t effect us dropping stuff off which was great.
Vacating and closing our account was seamless too!
Will definitely use again in the future
Source:
Google
Responded on January 19, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Osborne Park Management
December 20, 2021
Excellent storage facilities , friendly helpful staff definitely will use again.
Source:
Google
Responded on January 18, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Osborne Park Management
December 19, 2021
Lynette is the most amazing person. Nothing is too difficult. Not only did she sort out our short term storage issues but found us a removalist when very few available at this time of the year. She is professional, knowledgeable, friendly, helpful and empathetic.
I cannot recommend her highly enough. Thankyou so much Lynette and Storage King.
Source:
Google
September 29, 2021
Moving storing is such can be be such an emotional and difficult task, however dealing Lynette has been an absolute joy. She is so personable, considerate, caring and goes that extra mile for the client. I can thoroughly recommend dealing Storage King Osborne Park and I'm sure all the staff are lovely, however we were lucky enough to get Lynette.
Source:
ReviewPush
Responded on September 30, 2021
Hello Margy, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Osborne Park Management
August 16, 2021
Staff member Lyneett is very helpful and very customer friendly. Wholesome a good experience, good facility with competitive prices in storage.
Source:
Google
Responded on August 17, 2021
Thanks for the great review, Anil. It is a pleasure to be of service.
Storage King Osborne Park Management
August 13, 2021
Excellent customer service. Easy access. Extremely friendly office staff
Source:
Google
Responded on August 5, 2021
Thanks for the great review, Spence. It is a pleasure to be of service.
Storage King Osborne Park Management
August 11, 2021
Haven’t ever had to use a storage unit and the service from Lynette in the front office was so helpful, I chose to use this company solely because she was so kind and understanding of my situation and tried to support me in every way she could. Not too expensive and such a great facility, easy and safe!
Source:
Google
Responded on August 17, 2021
Hello Azra, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Osborne Park Management
August 3, 2021
Moving is stressful enough, but this move I have done has been off the chart! Every single person I have dealt with at storage king has been so lovely. Louisa spent 3 hours with me on the weekend trying to find a unit that would suit my needs and not omly that she put me in touch with THE BEST removalists I have used since living in Perth. If anyone is looking for a great moving company do not hesitate to call A2B Removals. But Im going off topic
Then there was Lynette from Storage King - MY GOODNESS - I could have cried when she called me to say my furniture wasnt going to fit into the unit I have paid for - but she sorted it all out and Lynette - you truly have NO idea how very greatful I am. Thankyou all so very much - what an absoltuetly fantastic team at Storage King Osborne Park. I will be singing your praises forever more. Friendly, professional, so very helpful... i dont know what more i can say. Thankyou thankyou.
Source:
ReviewPush
Responded on August 4, 2021
Hello Jayne, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Osborne Park Management
July 30, 2021
Excellent customer service and price. The Manager, Lynette has a sense of humour and I felt taken care of. I was stressed entering but laughing on the way out. I made a friend.
Source:
Google
Responded on August 5, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Osborne Park Management
June 16, 2021
Responded on June 22, 2021
Hi Tarik, thank you for bringing this to our attention. We’re sorry you had a less than perfect experience with Storage King. Your feedback will help us do better next time.
Storage King Osborne Park Management
June 1, 2021
Highly recommend.
Source:
Google
Responded on June 8, 2021
Hi Lexy, Thank you for the positive feedback!
Storage King Osborne Park Management
May 3, 2021
Lynette from Osborne Park was extremely helpful and professional, no request was too difficult.
She went over and beyond and her service was impeccable. Thank you
Source:
ReviewPush
Responded on May 4, 2021
Hi Leonora, Thank you for the positive feedback!
Storage King Osborne Park Management
May 2, 2021
A huge thank you to Louisa at Osborne Park. We visited the site to view some storage options and Louisa was friendly, helpful and knowledgeable. We later booked a unit and we were so impressed with Louisa’s level of customer service and willingness to assist us. Would highly recommend!
Source:
ReviewPush
Responded on May 4, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Osborne Park Management
February 26, 2021
Louisa in Osborne Park was great. I spoke to her on the phone and visited the shop to explore my options. She was able to answer all my questions which relieved my stress and panic. So happy with the service.
Source:
ReviewPush
Responded on March 1, 2021
Thanks for the great review, Alaa. It is a pleasure to be of service.
Storage King Osborne Park Management
February 26, 2021
Responded on March 3, 2021
Hi Alaa, Thank you!
Storage King Osborne Park Management
February 10, 2021
Responded on February 16, 2021
Hi Chris, Thank you!
Storage King Osborne Park Management
December 13, 2020
Responded on December 15, 2020
Hi samer, Thank you!
Storage King Osborne Park Management
