What customers say about us
- 31 Reviews
Most Recent Reviews
- 31 Reviews
November 29, 2021
DO NOT USE THIS FACILITY. I attended my storage unit today in order to empty it, only to find it had been tampered with and all valuables stolen. Reception told me they noticed it was tampered with 2 months ago and I had been left a voicemail. A new lock was put on it and I was not provided with a new key.
No such voicemail record and nothing in writing informing me of this. Due to elapsed time police have informed me I have no chance of recovering any of my valuables.
There is no CCTV available now because of elapsed time and not being informed upon the date of noticing it was tampered.
I don’t even have words to express how upset and disappointed I am by this. Your job is to keep my belongings secure, this has not been done! And who knows who else has been robbed and is waiting to find out?
I hope to be fully compensated for this outstanding negligence on behalf of Storage King and their useless staff. I am sadly not hopeful judging by how terribly this has been managed to date.
Source:
Google
April 29, 2021
I went to pick up the medium moving package. It was perfect for my two bedroom move. They have the best prices in town as well.
Source:
Google
Responded on May 5, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Richmond Management
February 4, 2021
The building at Storage King Richmond looks like the Ghostbusters HQ which is handy if in addition to clever storage solutions you also need help with a class-5 free roaming vapor
Source:
Google
Responded on February 8, 2021
Dear Denny, We really appreciate you taking the time to share your feedback with us.
Storage King Richmond Management
January 12, 2021
Easy access. Good price and helpful advices. Thanks!
Source:
Google
Responded on January 13, 2021
Thanks for the great review, Eran. It is a pleasure to be of service.
Storage King Richmond Management
November 22, 2020
Great staff, very helpful. Parking options are very limited especially during busy times.
Source:
Google
Responded on November 23, 2020
Hi Sam, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve our business and service.
Storage King Richmond Management
November 22, 2020
Great staff, very helpful. Parking options are very limited especially during busy times.
Source:
Google
Responded on November 23, 2020
Hi Sam, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve our business and service.
Storage King Richmond Management
October 26, 2020
If I could give more than 5 stars I would. Nothing is ever too difficult for Glenn and Rebecca and they'll always go out of their way to help as much as possible. I've been using this facility for years and will continue to do so for many more. Would highly recommend.
Source:
Google
Responded on October 27, 2020
Hi Morgs, Thank you for the great review!
Storage King Richmond Management
October 26, 2020
If I could give more than 5 stars I would. Nothing is ever too difficult for Glenn and Rebecca and they'll always go out of their way to help as much as possible. I've been using this facility for years and will continue to do so for many more. Would highly recommend.
Source:
Google
Responded on October 27, 2020
Hi Morgs, Thank you for the great review!
Storage King Richmond Management
September 13, 2020
Glenn and Rebecca run a great storage facility. Pop in and talk to them about how they can help you.
Source:
Google
Responded on September 14, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Richmond Management
September 13, 2020
Glenn and Rebecca run a great storage facility. Pop in and talk to them about how they can help you.
Source:
Google
Responded on September 14, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Richmond Management
August 31, 2020
Responded on September 1, 2020
Dear Tod, We really appreciate you taking the time to share your rating with us.
Storage King Richmond Management
August 31, 2020
Responded on September 1, 2020
Dear Tod, We really appreciate you taking the time to share your rating with us.
Storage King Richmond Management
May 22, 2020
had no experience with them but friends have had great experiences here
Source:
Google
Responded on May 29, 2020
This is great news! We're so happy to know that your friends had a good experience.
Storage King Richmond Management
May 22, 2020
had no experience with them but friends have had great experiences here
Source:
Google
Responded on May 29, 2020
This is great news! We're so happy to know that your friends had a good experience.
Storage King Richmond Management
May 13, 2020
Lovely and helpful staff via email, and even more so when I met them in person. Great to deal with and good prices in comparison to other storage places in the area
Source:
Google
Responded on May 14, 2020
Hi Justin
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Richmond Management
May 13, 2020
Lovely and helpful staff via email, and even more so when I met them in person. Great to deal with and good prices in comparison to other storage places in the area
Source:
Google
Responded on May 14, 2020
Hi Justin
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Richmond Management
March 5, 2020
Absolute money grab. Lure you in with early plans then just add money to your original plan every month. Joke. Terrible service. Horrible. Stay as far away as possible.
Source:
Google
Responded on March 10, 2020
james, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.
Storage King Richmond Management
March 5, 2020
Absolute money grab. Lure you in with early plans then just add money to your original plan every month. Joke. Terrible service. Horrible. Stay as far away as possible.
Source:
Google
Responded on March 10, 2020
james, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.
Storage King Richmond Management
February 16, 2020
I went there for the good price, but I'm leaving this review for the amazing service. 5/5 stars for the instant coffee at 8am on a Saturday.
Source:
Google
Responded on February 25, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Richmond Management
February 16, 2020
I went there for the good price, but I'm leaving this review for the amazing service. 5/5 stars for the instant coffee at 8am on a Saturday.
Source:
Google
Responded on February 25, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Richmond Management
January 5, 2020
Reasonably priced storage that you pay month to month. Lift access and free use of trolleys is good plus the range of accessories and boxes. Unfortunately is not open on a Sunday's at all and this is very annoying because people often move in weekends
Source:
Google
Responded on January 6, 2020
Hi Samantha
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers.
Storage King Richmond Management
January 5, 2020
Reasonably priced storage that you pay month to month. Lift access and free use of trolleys is good plus the range of accessories and boxes. Unfortunately is not open on a Sunday's at all and this is very annoying because people often move in weekends
Source:
Google
Responded on January 6, 2020
Hi Samantha
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers.
Storage King Richmond Management
April 20, 2018
Call before you get here if you're looking to buy moving boxes. 2nd time that they haven't had everything in stock. Always friendly service.
Source:
Google
April 20, 2018
Call before you get here if you're looking to buy moving boxes. 2nd time that they haven't had everything in stock. Always friendly service.
Source:
Google
July 12, 2014
Recommended
The team always goes above and beyond the call, and always friendly service.
Very handy location, and great rates.
Source:
Facebook
July 10, 2014
Our company has been using Storage King in Richmond for the past 3 years as a pickup/drop off point for stock/credit/returns.
We also use a storage shed for any excess stock, and we have been extremely happy with all the provided facilities.
But the service has been the icing on the cake. I don't think I have ever heard a "No" from any of the staff, from borrowing stationery, using their printer/fax etc.
Always friendly and helpful.
Thanks!
Source:
Google
June 1, 2014
Everything that I expected plus friendly service from the site manager.
Storage compartment was clean, trolley/cart available for moving things around and good access.
Would use again.
Source:
Google
May 21, 2013
Have just finished using Storage King (Richmond Vic) for the about the fourth time in ten years. I keep going back to them because the quality of the infrastructure and helpfulness and efficiency of the staff is faultless. Thanks Kate! Great service and good value.
Source:
Google