What customers say about us
- 34 Reviews
Most Recent Reviews
- 34 Reviews
November 24, 2023
Responded on November 27, 2023
Hi Shubham, Thank you!
Storage King Richmond Management
November 22, 2023
Glen at storage king Richmond could not have provided better customer service - went above & beyond to make sure we had the items we needed in a tight time frame! Keep up the great work!
Source:
Google
Responded on November 23, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Richmond Management
November 9, 2023
Absolutely incompetent staff -
Source:
Google
Responded on November 9, 2023
Hi Angelika, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service.
Storage King Richmond Management
July 18, 2023
Best service and super nice staff. Unit was exactly as expected and easy. Cheers Nick for sorting me out and making it super easy.
Source:
Google
Responded on July 18, 2023
Hello Hunter, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Richmond Management
July 2, 2023
Super helpful staff and convenient location.
Source:
Google
Responded on July 4, 2023
Hi Salina, Thank you for the great review!
Storage King Richmond Management
June 23, 2023
Absolutely the worst experience even on the phone!1 Wouldnt provide any pricing and hung up on me.
It just shows that its obviously hard to get good staff at the moment.
Source:
Google
Responded on June 26, 2023
Hi Lindsay, we always aim to deliver a great experience. We’re disappointed to hear we missed the mark on this occasion. Thanks for taking the time to write your review. We will pass on your feedback to the rest of the team, as we’re always striving to ensure your Storage King experience exceeds your expectations, every time!
Storage King Richmond Management
June 15, 2023
I can't say enough about the exceptional service I received dealing with Mathew at Storage King. After being with National Storage and experiencing the pretty poor customer service when my storage shed got broken into, I would recommend making the switch! The service you get is above and beyond and really reasonable pricing especially for the area, thanks Mathew!
Source:
Google
Responded on June 15, 2023
Hello Sophie, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Richmond Management
May 17, 2023
What a pleasure dealing with the Master Relocations Team. From the outset Alex Vasquez was competent, engaged and committed to ensuring the entire relocation process was smooth, effective and efficient. The crew of two arrived in the dark, as requested. They were done by the time the Sun was up. Professional and attentive to detail at all times. Next move, don’t waste your time with the others, just go with Master Relocations.
Source:
Google
Responded on May 19, 2023
Thanks for the great review, Helen. It is a pleasure to be of service.
Storage King Richmond Management
April 29, 2023
A very clean and tidy storage building, very well managed by friendly and helpful staff - couldnt recommend it more to anyone looking for storage in the area
Source:
Google
Responded on May 2, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Richmond Management
November 28, 2022
As good prices you will find anywhere but you also get very good service.
Source:
Google
Responded on November 28, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Richmond Management
November 5, 2022
Keep doin' what you do! Very helpful team
Source:
Google
Responded on November 6, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Richmond Management
August 7, 2022
Great price and service. Glenn, the store manager is so responsive and helpful! Will use Storage King again when needed in future.
Source:
Google
Responded on August 8, 2022
Dear Joyce, We really appreciate you taking the time to share your rating with us.
Storage King Richmond Management
June 13, 2022
Greg at the front desk was very helpful and made payment and moving so convenient!
The storage king itself is a bit hard to find but I'm overall very happy with my experience!
Source:
Google
Responded on June 16, 2022
Hi Jade, Thank you for the great review!
Storage King Richmond Management
April 21, 2022
Glenn at Storage King Richmond, was an absolute super star, he went above and beyond to help me with all my storage needs, he was very human in understanding how stressful moving can be and did everything to make sure I felt welcomed and helped along my storage journey. The process was enjoyable, seemless and very rewarding to know I was looked after and my belongings were safe in storage.
I can't thank Glenn enough, he is the storage king legend.
Source:
Google
March 21, 2022
Very helpful friendly staff ! Easy access to a ground floor storage space . Only reservation is not open 24/7 and not on Sundays but understandable given it is a residential area .But happy with the process and the space !
Source:
Google
Responded on April 8, 2022
Hello Jan, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Richmond Management
February 13, 2022
Extremely convenient as location if you live central and for the service, very friendly and professional. Lovely staff and the warehouse is top notch as in cleanliness, security and maintenance. I am very happy to have a storage lot in this venue. Thank you to all the staff at the Richmond warehouse. You made my move less stressful. Keep up the good work.
Source:
Google
Responded on February 21, 2022
Hi Stefano, Thank you for the positive feedback!
Storage King Richmond Management
November 29, 2021
DO NOT USE THIS FACILITY. I attended my storage unit today in order to empty it, only to find it had been tampered with and all valuables stolen. Reception told me they noticed it was tampered with 2 months ago and I had been left a voicemail. A new lock was put on it and I was not provided with a new key.
No such voicemail record and nothing in writing informing me of this. Due to elapsed time police have informed me I have no chance of recovering any of my valuables.
There is no CCTV available now because of elapsed time and not being informed upon the date of noticing it was tampered.
I don’t even have words to express how upset and disappointed I am by this. Your job is to keep my belongings secure, this has not been done! And who knows who else has been robbed and is waiting to find out?
I hope to be fully compensated for this outstanding negligence on behalf of Storage King and their useless staff. I am sadly not hopeful judging by how terribly this has been managed to date.
Source:
Google
April 29, 2021
I went to pick up the medium moving package. It was perfect for my two bedroom move. They have the best prices in town as well.
Source:
Google
Responded on May 5, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Richmond Management
February 4, 2021
The building at Storage King Richmond looks like the Ghostbusters HQ which is handy if in addition to clever storage solutions you also need help with a class-5 free roaming vapor
Source:
Google
Responded on February 8, 2021
Dear Denny, We really appreciate you taking the time to share your feedback with us.
Storage King Richmond Management
January 12, 2021
Easy access. Good price and helpful advices. Thanks!
Source:
Google
Responded on January 13, 2021
Thanks for the great review, Eran. It is a pleasure to be of service.
Storage King Richmond Management
November 22, 2020
Great staff, very helpful. Parking options are very limited especially during busy times.
Source:
Google
Responded on November 23, 2020
Hi Sam, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve our business and service.
Storage King Richmond Management
October 26, 2020
If I could give more than 5 stars I would. Nothing is ever too difficult for Glenn and Rebecca and they'll always go out of their way to help as much as possible. I've been using this facility for years and will continue to do so for many more. Would highly recommend.
Source:
Google
Responded on October 27, 2020
Hi Morgs, Thank you for the great review!
Storage King Richmond Management
September 13, 2020
Glenn and Rebecca run a great storage facility. Pop in and talk to them about how they can help you.
Source:
Google
Responded on September 14, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Richmond Management
August 31, 2020
Responded on September 1, 2020
Dear Tod, We really appreciate you taking the time to share your rating with us.
Storage King Richmond Management
May 22, 2020
had no experience with them but friends have had great experiences here
Source:
Google
Responded on May 29, 2020
This is great news! We're so happy to know that your friends had a good experience.
Storage King Richmond Management
May 13, 2020
Lovely and helpful staff via email, and even more so when I met them in person. Great to deal with and good prices in comparison to other storage places in the area
Source:
Google
Responded on May 14, 2020
Hi Justin
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Richmond Management
March 5, 2020
Absolute money grab. Lure you in with early plans then just add money to your original plan every month. Joke. Terrible service. Horrible. Stay as far away as possible.
Source:
Google
Responded on March 10, 2020
james, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.
Storage King Richmond Management
February 16, 2020
I went there for the good price, but I'm leaving this review for the amazing service. 5/5 stars for the instant coffee at 8am on a Saturday.
Source:
Google
Responded on February 25, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Richmond Management
January 5, 2020
Reasonably priced storage that you pay month to month. Lift access and free use of trolleys is good plus the range of accessories and boxes. Unfortunately is not open on a Sunday's at all and this is very annoying because people often move in weekends
Source:
Google
Responded on January 6, 2020
Hi Samantha
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers.
Storage King Richmond Management
