Facility Rules

Accessing the Facility

Please be aware persons entering the premises do so at their own risk. Customers store at their own risk and should follow our reasonable directions.

In and Around the Facility

For your safety, do not place objects in front of roller doors or gates. Gates, roller doors and other access doors may close without warning and should not be obstructed.

Critical emergency equipment such as fire extinguishers, firehoses, fire and emergency exit doors and first aid kits must not be obstructed.

There are shared traffic zones throughout the Facility, so please be aware of others, take care and when driving adhere to the posted speed limit. Pedestrians should be aware of vehicles moving around the facility. Please obey all safety and warning signs displayed around the facility.

This facility is alarmed and monitored at all times. If you or one of your associates triggers a security or emergency services alarm, a call out fee up to $200 could apply. 

Please be considerate of others. Aggressive, abusive or any antisocial behavior will not be tolerated and can result in termination of the storage agreement.

Smoking is not permitted anywhere within the facility boundaries. Pets and animals are permitted but must be restrained at all times and not left unattended.

Upon moving into the store, you are responsible for ensuring that you are familiar with the locations of the evacuation points, in case of an emergency.  In an emergency, follow the instructions of the duty manager.
Prior to using any equipment like lifts, hoists etc, you must be familiar with the correct operation of them.  If you cause any damage to the store equipment, you could be held liable for the repair costs. If you are not sure how to operate any equipment, please ask the staff for assistance.

Storage Unit Guidelines

You must secure your storage unit with a padlock or Bluetooth-enabled locking device and secure any of the facility's gates / doors that you use.

The facility's common areas are under continuous CCTV surveillance which may also include audio recording. The inside of your storage unit may be visible on camera if the door to your storage unit is open.

1. Acceptable use of Storage UnitsAcceptable Use is defined as the use of a storage unit limited to the storage of goods, or where it has specifically been approved as a permitted use, and for any other activities which are not defined under unacceptable use.
   1. Access
      Access to the facility is limited to the access hours advertised within the store and posted on the store webpage.
   2. Acceptable use – storage of goods
      The following are acceptable storage of goods:
      1. General household goods that are not prohibited items or items excluded as per the storage agreement.
      2. Commercial goods and equipment including merchandise and point-of-sale materials.
   3. Acceptable use – other activities
      The following are acceptable use of storage units:
      1. Picking and packing of goods
         1. Receipt and dispatch service is allowed but the responsibility for the goods remains with the customer.
      2. Advertisement and selling of commercial goods
         1. Access by non-Storage King customers to the facility for purchase of goods is limited to wholesale sales and infrequent retail sales. The Store Manager is responsible for monitoring traffic from visitors and ensuring that the activity does not cause a nuisance to other customers using the facility.
2. Unacceptable use of Storage Units
   Unacceptable Use involves use of a storage unit for residing, dwelling, loitering, illegal or unlawful purposes. It also includes commercial activities that have not been approved as a permitted use, unapproved use of electricity and unauthorised modification of the unit
   1. Unacceptable use – storage of goods
      1. The storage agreement describes that a customer must not store
         1. any irreplaceable goods, such as currency, jewellery, or precious metals (e.g. gold), furs, deeds, paintings, curios, works of art, photographs, items of personal sentimental value or that are worth more than $1,000 AUD/NZD (in total), unless they are itemised and covered specifically by insurance. Customers deciding to store irreplaceable goods will be doing so at their own risk.
         2. any prohibited goods which include, without limitation, goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to any person or property. Lithium batteries (or items containing lithium batteries) that have been altered, modified or damaged are prohibited. This includes the storage of e-scooters, e-bikes and similar micro-vehicles. Storing a quantity of batteries that exceeds personal use is not permitted.
   2. Unacceptable use – other activities
      1. Commercial activities (other than an approved permitted use which must be in writing)
         1. creating an office space in the storage unit. An office space would consist of setting up a desk and/or workstation where duties are performed not related to the use of the storage unit.
         2. using the facility address as the registered address for a business.
         3. the act of manufacturing goods in the storage unit or in the space that could damage the premise, fixtures, or other customer goods, as well as create particles (such as dust or dirt), sparks and other sources of ignition, making the premise unsafe or unclean.
         4. No Hot Works – Hot works are defined as anything that creates spark or flame.
         5. using the storage unit in order to have goods delivered to the store and not actually using the storage unit.
      2. Electricity usage and electrical goods
         1. use of any electricity without a signed and approved Acceptable Electricity Usage Policy document. This includes using appliances (such as computers, printers, coffee machines, refrigerators, or freezers) and maintenance of appliances.
         2. modifying power points within a storage unit.
         3. use of extension cords from common area power outlets.
         4. use of portable electric heating and/or cooling equipment.
         5. storage of e-scooters, e-bikes, and similar micro-vehicles.
         6. charging or using lithium batteries.

Your Goods

You must not leave any goods unattended in a common area of the facility. We have the right to deal with such goods under the self-storage agreement which may include sale or disposal.

If the facility has a timber mezzanine floor, no pallet storage or use of pallet jacks is permitted on any level apart from the ground floor. Timber floor ratings are generally 5Kpa (amount of weight the floor can safely hold) which may not support the weight of pallets.

Fees

Storage fees must be paid on time. Failure to pay on time will incur late fees and your access to the Facility will be suspended. Please contact the Office should you need to discuss outstanding payments.

The facility has the right to sell your goods if you do not pay your storage fees in accordance with your self-storage agreement.

Deliveries / Collections

Please contact the office if you wish to have goods delivered to or collected from the Facility. 

Any goods received by the Facility for delivery or dispatch will be stored in a designated unsecured area so you should arrange for collection as soon as possible, and, in any event, no later than 7 days following receipt of the goods by us, either for delivery to you or for dispatch. After collecting any deliveries, you must either store the goods in your storage unit or remove them from the Facility. 

If the goods are not collected within seven days, we may charge a standard fee and/or return the goods to the sender or otherwise dispose of them in accordance with the self-storage agreement.

Please note any receipt and/or dispatch activities are undertaken at your risk, and the area for delivery and dispatch may be accessed by Facility staff, courier personnel and other members of the public. Although we are authorised to sign for the goods on your behalf, we do not take possession of the goods, and we do not take any steps to check the goods or keep them safe. You must comply with, and you must ensure that any third party delivering/collecting the goods complies with, our reasonable directions. 

Your Details 

Please notify us in writing within 2 business days if your contact details, or the contact details of your Alternative Contact Person (ACP) change.  Please ensure that you have informed the ACP that they have been nominated by you as a contact person for us to use if required.

Moving Out 

When it’s time to move out, please provide 14 days’ written notice of your intention to move out.  

Please ensure you take all the goods with you when you move out. Your unit must be left empty and clean with your lock removed. Please note rubbish disposal charges may apply if goods are left at the facility.