Excellent place and friendly staff

Great service and good prices

Very happy so far. Rates are fair and access times are convenient. The storage unit is very clean and the customer service representative was friendly and easy to deal with.

the people working there are very helpful and understanding i would recommend them to family and friends

The Facilities at Storage King. Torrens Road. Cheltnam. Are great. Easy access. Secure clean and tidy storage units. Trolleys and lifting devices supplied. The service from thd staff is excellent. The rates are good value. The jnits themselves are in very good condition with very easy access.

Good people to deal with. Units very clean

Great service.

great customer service friendly staff easy access to the storage unit.

I would like to tell you a little story. I had been a good and loyal customer of Storage King Woodville North for two and half years. Paid my fees every fortnight and ended up a month in credit at some points. At the time of taking out the unit, I had succumbed to some financial difficulty. I had to move back with my parents, which meant I had to store my world somewhere. The experience becoming a Storage King customer was fantastic. The staff were friendly and knowledgable. I got a great deal that was completed really fast and easily. No added stress for an already stressful situation. The experience leaving Storage King, not so much. I had called a few days before moving day to confirm the process. I had spent some time prior to this, looking through paperwork and the website to find the information unsuccessfully. I was told it would be best to wait till the movers had completely loaded as once done my codes would be wiped. I proceeded to ask about the credit funds. I was advised to bring my banking details, so the refund could be processed. That was ALL the information I was given. Come to finalisation day (9/11). Went up to the counter, advised the unit was empty. Request was processed, was told I would get a “Thank you for being a customer” email (which I still have not received, but have received a feedback email). No mention of my credit account. I asked about the credit. Was advised that as I did not give 2 weeks notice a final figure could not be calculated. I stated what if I gave my two weeks notice now, that would be up to 23/11 and because I was paid up till 02/12 (as I was advised by the staff member) I could obtain a refund from the 24/11 onwards. I was then informed “we don’t do part month refunds”. I was so angry I simply had to walk out. I would appreciate if you could direct me to where you have listed in your terms and conditions that: 1. Two weeks notice must be given 2. Can not complete part month refunds. This will be useful information to provide to the ombudsman for their investigation into your disgusting business practices.