What customers say about us
- 45 Reviews
Most Recent Reviews
- 45 Reviews
November 6, 2023
Incredibly dirty facility, the smell hits you as you enter the grounds. Even bathroom was gross. Old trolleys left black dirt on my hand just from touching the handles. Yuk!
Source:
Google
Responded on November 7, 2023
Hi TJ, thanks for your feedback. We’re known for our exceptional attention to detail, and we regret to hear that we missed the mark on this occasion. Your feedback helps us identify areas where we can improve, ensuring we always maintain the high levels of customer service.
Storage King Acacia Ridge Management
October 28, 2023
Great and friendly CS.
Source:
Google
Responded on October 30, 2023
Hi Dindo, Thank you for the positive feedback!
Storage King Acacia Ridge Management
October 23, 2023
Big thumbs up for Storage King Acacia Ridge. Brad the manager and his team are great.
Source:
Google
Responded on October 23, 2023
Thanks for the great review, Steven. It is a pleasure to be of service.
Storage King Acacia Ridge Management
July 23, 2023
Super clean, and friendly staff!
Source:
Google
Responded on July 24, 2023
Hi Bella, Thank you for the great review!
Storage King Acacia Ridge Management
May 9, 2023
I had the worse customer service here. First one of the staff named Lisa had input my access code wrong and when I came with my movers after hours, we couldn’t access my storage… then to compensate for their mistake, they offered a credit note but couple a weeks went by and they tried to charged me despite explaining to the manager Brad multiple times with the same chain email that shows the credit note offer. He kept trying to say I already had it credited to my account which was a lie. I had to ask to speak to an area manager because Brad refused to honour it. Once I prove that I did have a credit note. The manager refused to take accountability and didn’t want to apologise by claiming he was on annual leave (as that a good enough excuse) which doesn’t explain why he kept refusing to honour it when I explained multiple times and use the same chain email which showed the evidence…..
Source:
Google
Responded on May 15, 2023
Hi Jasmine, we always aim to deliver a great experience. We’re disappointed to hear we missed the mark on this occasion. Thanks for taking the time to write your review. We will pass on your feedback to the rest of the team, as we’re always striving to ensure your Storage King experience exceeds your expectations, every time!
Storage King Acacia Ridge Management
May 8, 2023
Responded on May 12, 2023
Thank you for the great review!
Storage King Acacia Ridge Management
April 3, 2023
Great service very happy with the price too
Source:
Google
Responded on April 4, 2023
Thanks for the great review, Natalie. It is a pleasure to be of service.
Storage King Acacia Ridge Management
March 21, 2023
Lisa was a amazing. She was very helpful and made the transition simple. The unit that I hired was perfect and clean. Overall my experience was 100% satisfactory
Source:
Google
Responded on March 21, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Acacia Ridge Management
January 18, 2023
Responded on January 22, 2023
Hi John, Thank you!
Storage King Acacia Ridge Management
October 13, 2022
Responded on October 16, 2022
Hi Megan, Thank you!
Storage King Acacia Ridge Management
September 15, 2022
Responded on September 16, 2022
Hi Adam, Thank you!
Storage King Acacia Ridge Management
August 1, 2022
Great service ,
Brad has been wonderful in helping me out,
I have no hesitations in recommending this storage at Acacia ridge , no problems at all , the storage areas are very clean and very well maintained.
Thank you for all the help.
Deb
Source:
Google
Responded on August 2, 2022
Dear Deb, We really appreciate you taking the time to share your rating with us.
Storage King Acacia Ridge Management
May 13, 2022
Storage King Acacia Ridge is great. Trent was really helpful and the process was easy. Clean complex as well.
Source:
Google
Responded on May 30, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Acacia Ridge Management
April 26, 2022
Storage king acacia is a place to deal with, great people,great storage facility
I would recommend this place to anyone who needs safe storage
Source:
Google
April 11, 2022
Great Customer Service, good facilities with easy access. Everything was explained in detail and organised before I got there. I had a cell for my belongings and an outside storage for a boat. Always attentive to my needs and responsive to my requests. I’ve just concluded my storage contract and can happily recommend this facility to anyone looking to securely store your belongings.
Source:
Google
Responded on May 30, 2022
Hello Allan, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Acacia Ridge Management
February 16, 2022
The person who I dealt with on the phone was great, but I person I dealt with in person was abrupt and a bit rude. My payment had been made several days before via the website. I arrived at 4.30pm on a Saturday, I was not given time to read the contract I had to sign. I was not able to take the contact away to read it, I just had to sign it there and then. I was then told that after I signed the contract no refund could be given.
Source:
Google
January 14, 2022
Great service, no fuss. Storage was clean and never had any or problems.
Source:
Google
Responded on January 19, 2022
Hi Mark, Thank you for the positive feedback!
Storage King Acacia Ridge Management
July 29, 2021
Responded on July 29, 2021
Hi Mark, Thank you!
Storage King Acacia Ridge Management
July 23, 2021
Responded on July 26, 2021
Hi Kelvin, Thank you!
Storage King Acacia Ridge Management
July 13, 2021
Edited.. started out a tad rocky with a few system hiccups but has since been smooth sailing and very helpful. Thanks to Brad and the team.
Source:
Google
Responded on February 8, 2021
Hello Danny, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
June 7, 2021
Responded on June 9, 2021
Dear Tauileete, We really appreciate you taking the time to share your rating with us.
Storage King Acacia Ridge Management
April 1, 2021
Responded on April 16, 2021
Hi Jazzmine, Thank you!
Storage King Acacia Ridge Management
March 21, 2021
Responded on March 23, 2021
Hi Dion, Thank you!
Storage King Acacia Ridge Management
March 12, 2021
Friendly Staff and very helpful ..
Source:
Google
Responded on March 15, 2021
Hi Darrell, Thank you for the great review!
Storage King Acacia Ridge Management
February 26, 2021
Brad Thoms, the Store Manager is an absolute joke of a staff member or care taker for this facility. If we aren't Vac2U we essentially get no help in our storage concerns. We have reported on seperate occasions that our shed lock in the 600 and 800 block has been tampered with and we were told that it hasn't despite having no CCTV coverage in the hallways. We have had issues with our payments going missing and our account being in arrears until it's magically "found". The staff that transition in and out have been great and helpful at the time but it feels like the store manager doesn't want to be apart of the facility anymore. I would like if upper management were around more to view Brad's work ethic and actually look at how he treats the customers. Sorry for the negative review, but we are genuinely frustrated at this store/staff member who has made our storage situation less than ideal.
Source:
ReviewPush
Responded on March 1, 2021
Hello Reece, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
February 26, 2021
Brad Thoms, the Store Manager is an absolute joke of a staff member or care taker for this facility. If we aren't Vac2U we essentially get no help in our storage concerns. We have reported on seperate occasions that our shed lock in the 600 and 800 block has been tampered with and we were told that it hasn't despite having no CCTV coverage in the hallways. We have had issues with our payments going missing and our account being in arrears until it's magically "found". The staff that transition in and out have been great and helpful at the time but it feels like the store manager doesn't want to be apart of the facility anymore. I would like if upper management were around more to view Brad's work ethic and actually look at how he treats the customers. Sorry for the negative review, but we are genuinely frustrated at this store/staff member who has made our storage situation less than ideal.
Source:
Google
Responded on March 2, 2021
Hello Reece, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
October 20, 2020
Brad and his team are super easy to deal with, always available and happy to help. I've rented a shed with these guys for over 6 months and never had any issues. Highly recommend!
Source:
Google
Responded on October 26, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Acacia Ridge Management
October 10, 2020
It is okay
Source:
Google
Responded on October 11, 2020
Hi Sobranie, Thank you for your review!
Storage King Acacia Ridge Management
October 6, 2020
Disappointed overall.
Source:
Google
Responded on October 7, 2020
Rahif, it is with sadness we hear about this! We truly want to make a difference! Please get in contact with us via our Storage King Australia Facebook page to give us a chance to make amends.
Storage King Acacia Ridge Management
August 27, 2020
Responded on August 27, 2020
Dear Bev, We really appreciate you taking the time to share your rating with us.
Storage King Acacia Ridge Management
