What customers say about us
- 44 Reviews
Most Recent Reviews
- 44 Reviews
March 21, 2021
Responded on March 23, 2021
Hi Dion, Thank you!
Storage King Acacia Ridge Management
March 12, 2021
Friendly Staff and very helpful ..
Source:
Google
Responded on March 15, 2021
Hi Darrell, Thank you for the great review!
Storage King Acacia Ridge Management
March 4, 2021
Have now changed this from a positive to negative and frustrated review.
I organise my storage and give my card details. A week later I get the "your card has failed emailed". Phone and get told sorry, human error we'll fix that for you.
Second month comes along and I get the email "your card has been declined". Phone and get cut off 3 times and finally get told, oops wifi problem, sorry.
How many times can the staff fail?
How many emails will I get that's the companies fault?
At this rate I cannot wait to remove my stuff and be done with having to chase up and do your job all while I am the one paying.
Source:
Google
Responded on February 8, 2021
Hello Danny, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
February 26, 2021
Brad Thoms, the Store Manager is an absolute joke of a staff member or care taker for this facility. If we aren't Vac2U we essentially get no help in our storage concerns. We have reported on seperate occasions that our shed lock in the 600 and 800 block has been tampered with and we were told that it hasn't despite having no CCTV coverage in the hallways. We have had issues with our payments going missing and our account being in arrears until it's magically "found". The staff that transition in and out have been great and helpful at the time but it feels like the store manager doesn't want to be apart of the facility anymore. I would like if upper management were around more to view Brad's work ethic and actually look at how he treats the customers. Sorry for the negative review, but we are genuinely frustrated at this store/staff member who has made our storage situation less than ideal.
Source:
ReviewPush
Responded on March 1, 2021
Hello Reece, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
February 26, 2021
Brad Thoms, the Store Manager is an absolute joke of a staff member or care taker for this facility. If we aren't Vac2U we essentially get no help in our storage concerns. We have reported on seperate occasions that our shed lock in the 600 and 800 block has been tampered with and we were told that it hasn't despite having no CCTV coverage in the hallways. We have had issues with our payments going missing and our account being in arrears until it's magically "found". The staff that transition in and out have been great and helpful at the time but it feels like the store manager doesn't want to be apart of the facility anymore. I would like if upper management were around more to view Brad's work ethic and actually look at how he treats the customers. Sorry for the negative review, but we are genuinely frustrated at this store/staff member who has made our storage situation less than ideal.
Source:
Google
Responded on March 2, 2021
Hello Reece, thank you for your feedback. It really helps us improve our business. We appreciate you taking the time to give us your feedback.
Storage King Acacia Ridge Management
October 20, 2020
Brad and his team are super easy to deal with, always available and happy to help. I've rented a shed with these guys for over 6 months and never had any issues. Highly recommend!
Source:
Google
Responded on October 26, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Acacia Ridge Management
October 20, 2020
Brad and his team are super easy to deal with, always available and happy to help. I've rented a shed with these guys for over 6 months and never had any issues. Highly recommend!
Source:
Google
Responded on October 26, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Acacia Ridge Management
October 10, 2020
It is okay
Source:
Google
Responded on October 11, 2020
Hi Sobranie, Thank you for your review!
Storage King Acacia Ridge Management
October 10, 2020
It is okay
Source:
Google
Responded on October 11, 2020
Hi Sobranie, Thank you for your review!
Storage King Acacia Ridge Management
October 6, 2020
Disappointed overall.
Source:
Google
Responded on October 7, 2020
Rahif, it is with sadness we hear about this! We truly want to make a difference! Please get in contact with us via our Storage King Australia Facebook page to give us a chance to make amends.
Storage King Acacia Ridge Management
October 6, 2020
Disappointed overall.
Source:
Google
Responded on October 7, 2020
Rahif, it is with sadness we hear about this! We truly want to make a difference! Please get in contact with us via our Storage King Australia Facebook page to give us a chance to make amends.
Storage King Acacia Ridge Management
August 27, 2020
Responded on August 27, 2020
Dear Bev, We really appreciate you taking the time to share your rating with us.
Storage King Acacia Ridge Management
August 27, 2020
Responded on August 27, 2020
Dear Bev, We really appreciate you taking the time to share your rating with us.
Storage King Acacia Ridge Management
August 7, 2020
Responded on August 14, 2020
Hi Andrea Valdivia, Thank you!
Storage King Acacia Ridge Management
August 7, 2020
Responded on August 14, 2020
Hi Andrea Valdivia, Thank you!
Storage King Acacia Ridge Management
June 4, 2020
Jordan has been a great help during a stressful time - moving from our family home and putting everything into storage. The size of the unit and the monthly cost - perfect and very competitive. Great service - thank you!
Source:
Google
Responded on June 10, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Acacia Ridge Management
June 4, 2020
Jordan has been a great help during a stressful time - moving from our family home and putting everything into storage. The size of the unit and the monthly cost - perfect and very competitive. Great service - thank you!
Source:
Google
Responded on June 10, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Acacia Ridge Management
May 6, 2020
Storage King is fantastic accessibility 24 hrs a day was a plus, staff are friendly and always available to help it was also the first storage place I had used that actually had a truck avail and for an amazing price when I needed it. I would highly recommend this business for your storage needs
Source:
Google
Responded on May 18, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Acacia Ridge Management
May 6, 2020
Storage King is fantastic accessibility 24 hrs a day was a plus, staff are friendly and always available to help it was also the first storage place I had used that actually had a truck avail and for an amazing price when I needed it. I would highly recommend this business for your storage needs
Source:
Google
Responded on May 18, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Acacia Ridge Management
March 4, 2020
An appropriate place to store your goods. Brad has been very helpful since the beginning we rented our space. We were not too sure how to start our small business and unpack the container from overseas but brad has been very patient with us and always willing to assist and give us advice.really appreciate it! Jordan is also a nice guy. Really recommend acacia ridge storage king for you!
Source:
Google
Responded on March 8, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Acacia Ridge Management
March 4, 2020
An appropriate place to store your goods. Brad has been very helpful since the beginning we rented our space. We were not too sure how to start our small business and unpack the container from overseas but brad has been very patient with us and always willing to assist and give us advice.really appreciate it! Jordan is also a nice guy. Really recommend acacia ridge storage king for you!
Source:
Google
Responded on March 8, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Acacia Ridge Management
October 29, 2019
Hi all
I stored with Storage King, Acacia Ridge for approx 18 months. Brad Thoms the manager gave me a good deal, was extremely helpful and looked after my storage needs. I would highly recommend them without any hesitation. Please go and see Brad or his assistant Jordan and I am confident that they will give you the same care and consideration that I received.
Source:
ReviewPush
Responded on October 30, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Acacia Ridge Management
October 23, 2018
Nice place, great people... they know me well . Wouldn’t store with anyone else.. short or long term ... just fantastic.
Source:
Google
Responded on March 13, 2019
Hello Stephen, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Acacia Ridge Management
October 23, 2018
Nice place, great people... they know me well . Wouldn’t store with anyone else.. short or long term ... just fantastic.
Source:
Google
Responded on March 13, 2019
Hello Stephen, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Acacia Ridge Management
September 11, 2018
We have been using this place for a few months, but in that short time the management has been exceptional with helping us with a couple of problems we had. I thought I would thank them y writing this review, keep up the good work :)
Source:
Google
August 30, 2018
Disgusting service management is rude and aggorant, very messy old junk laying around everywhere . Very expensive keep stuffing up the bill. Glad to be out of there, never again go to another storage king .
Source:
Google
June 19, 2018
Too expensive not helpful we rented small unit for $190 per month after 6 months went up to $210 looked around found better quality units bigger just one suburb over for $120 per month.
Source:
Google
May 30, 2018
Bit pricey but the guys who work here are champs. went above and beyond to get us the best price he could provide and walked around with me to 3 different sized options for storage space.
I pay in person most weeks and Brad is always friendly and seems to be a overall decent bloke.
Source:
Google
April 22, 2018
Great Staff. Very helpful and accomodating to our requirements. Fantastic facility.
Source:
Google
April 22, 2018
Great Staff. Very helpful and accomodating to our requirements. Fantastic facility.
Source:
Google
November 4, 2017
Very helpful staff, have made the process so smooth and even added on a unit at the last minute on a Sunday. Would 100% recommend :)
Source:
Google
August 22, 2017
Such a fantastic team, very well managed made my life so much easier
Source:
Facebook
August 12, 2017
We've been storing at Storage King Acacia Ridge for over a year and already considering relocating somewhere else. This facility is Unsafe, Unsecure and very incompetent staff. Perfect location to carry on doggy business or Drug dealings as security is very poor. Any one who have access can break into someone else's unit as there is not control on behalf of staff, got our unit ransacked and property stolen and Storage King declined any responsibility for what we lost, with n...o insurance policy to claim from. 24/7 access should be stopped and restricted to 10 pm regardless, Night time is when criminals are more active, therefore, normal honest customers won't need to access their units overnight. Expensive and unorganized facilities. Also bear in mind that they will increase your storage fees every month. Will Never recommend it to anybody.
Source:
Facebook
July 18, 2017
Great facility, great customer service from Donna and Emily and Bob. Will recommend this site to others
Source:
Facebook
July 8, 2017
My partner and I have been using Storage King Acacia Ridge for about a year now and we must remark that Emily In the office has been nothing but helpful and a pleasure to deal with.
Would definitely reccomend to my friends and family.
Source:
Google
July 6, 2017
The service was excellent, lucky there were open on Saturday to provide me a storage I needed urgently. Friendly staff, explaining all the details clearly for a first time user as myself. Would recommend it to everyone.
Source:
Google
June 30, 2017
Don't imagine that there is any security. My unit was broken into and everything of value stolen. They "couldn't find" the relevant security camera footage.
The insurance you pay for isn't worth a cent as they never have claim forms in the office and never mailed me one either.
Any time you have to visit the office you had better have an hour to spare as they leave one poor soul in there to deal with everything so there is always a queue.
Source:
Facebook
September 7, 2016
-Constant mess ups with calculating the fees
-payment up to date been working away only time I'm able to come I'm still locked out after being told access is available.
-change of staff and lack of care towards your situation.
Overall been a customer here on and off for past 18 months + will be looking for other options as of this moment
Very disappointed. Not to mention after hrs contact is not contactable. Way to go storage king.!!!
Source:
Google
Responded on September 9, 2016
Hi Jamie, We’re saddened to hear about your experience, especially if there has been any misunderstanding of when payment is required for your storage space. We charge in advance, meaning that you pre-pay for the next storage billing period. I’ve asked our store manager Craig to give you a call to discuss, so he will be in contact with you next week to assist you where he can, or alternatively feel free to give the store a call on 07 3272 2333.
Storage King Acacia Ridge Management
February 9, 2014
Excellent service here!!! Wayne and Heather are awesome - I needed a storage solution fast and they were able to match me with something that ticked all the boxes straight away. Easy to find and convenient opening hours. I will definitely be returning here!
Source:
Facebook