What customers say about us
- 31 Reviews
Most Recent Reviews
- 31 Reviews
August 30, 2023
Kylie has been exceptional to deal with. Her friendly, helpful and understanding manner coupled by professional communication skills really stands out securing me as a customer. It is experiences with Kylie that restores my confidence in customer service and I appreciate her timely help to date.
Source:
Google
Responded on September 4, 2023
Thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Airport West Management
July 11, 2023
The staff at storage King are super helpful, friendly and efficient. Highly recommended.
Source:
Google
Responded on July 11, 2023
Hello Michael, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Airport West Management
July 3, 2023
Great service, easy to use. Great location would recommend!!
Source:
Google
Responded on July 6, 2023
Thanks for the great review, Tyler. It is a pleasure to be of service.
Storage King Airport West Management
June 22, 2023
Great service, excellent storage facilities and advice. Have always used Storage King for many years will not go anywhere else.
Source:
Google
Responded on June 22, 2023
Hello Sebby, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Airport West Management
May 16, 2023
Good friendly staff, very helpful.
Source:
Google
Responded on May 16, 2023
Hi Sam, Thank you for the great review!
Storage King Airport West Management
January 30, 2023
Fantastic service. Aleesha and Carla were very patient with all our questions and were super friendly.
Garage was very clean and was as described.
The free truck for a day was so handy. Loved this part of the service.
Thankyou
Paul
Source:
Google
Responded on January 31, 2023
Hello Paul, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Airport West Management
January 17, 2023
Excellent service and assistance from the Team at Storage King, i have never used a storage facility before and they were very helpful every step of the way
Pricing great
Source:
Google
Responded on January 17, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Airport West Management
December 12, 2022
Staff are great, access is simple and getting access to a truck free of charge was amazing. Needed extra space at short notice and sorted so easily. Love these ladies!! Highly recommend!!!
Source:
Google
Responded on December 13, 2022
We're so happy to know that you had a good experience. Thank you for your review.
Storage King Airport West Management
December 1, 2022
Responded on December 5, 2022
Thank you for the positive feedback!
Storage King Airport West Management
June 4, 2022
Good to have someone that cares and is helpful. Kerry does an amazing job and has made the process smooth and simple.
Source:
Google
May 29, 2022
Upon arrival, I found the staff very professional, informative and friendly. Everything explained concisely, I know I made the right decision by they're reassurance.
Source:
Google
March 25, 2022
Thank you so much for your prompt friendly service Kerry.
Nothing has been to much trouble and your customer service has been impeccable. From box purchasing to an impromptu storage box arranged in a flash its a five star rating from us! :) Stay amazing
Source:
Google
Responded on April 8, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Airport West Management
January 26, 2022
Wonderfully friendly and helpful staff, couldn't ask for more.
Source:
Google
Responded on February 9, 2022
Thanks for the great review, Sue. It is a pleasure to be of service.
Storage King Airport West Management
September 27, 2021
Responded on September 27, 2021
Hi Dean, Thank you!
Storage King Airport West Management
September 4, 2021
Our experience has been nothing but great with Kerry and the team. Everyone is so helpful and the facilities are clean and secure. It was one of the easier things to arrange after the big move back to Australia from overseas.
Source:
ReviewPush
Responded on September 7, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Airport West Management
August 29, 2021
I have had a shed here at airport west for a few years now and just want to highlight what a marvellous job Kerry (the manger) is doing!! Nothing is an issue for her, not matter how big or small. Always there with a smile and always willing to have a chat!
Source:
ReviewPush
Responded on August 30, 2021
Thanks for the great review, Gordana. It is a pleasure to be of service.
Storage King Airport West Management
August 14, 2020
I arranged and paid for space only to learn a few hours after I’d signed up I could store my things at a relatives. I called requesting my money back... they refused a refund even though the rental period hadn’t begun... i was told to email head office to no avail... to add insult to injury I paid more for a box then the guy that made it would have received for a years work... this was 2 years ago, I’m still angry lol
Source:
Google
Responded on December 15, 2020
Hello Dan, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/31067430/i
Storage King Airport West Management
April 8, 2020
Read no further reviews. Take your business elsewhere, this place is not worth your time or money.
When trying to arrange for a unit they do anytging for the sale but once they have your business you will find their lack of communication is terrible. Over 1 week for a reply, they do not handle complaints and when I had tried to arrange a truck and move out date I've recieved no communication for 7 days.
When I initially moved in it took over 1 week for me to even have a working code. When I called and texted on multiple occasions the error was finally found, and still the code was incorrect and not what I had set up. Which meant that all the time I spent arranging to move, booking removalists etc had gone to waste and I needed to take even more days off work etc. No compensation, just a simple 'sorry for this'. No formal apology, a complete ignorance to the massive inconvenience they have caused.
You will be 1000 times better off elsewhere. An absolute waste of time.
Source:
Google
February 5, 2020
The premises are always clean & secure. However it is the customer service that sets this business apart from others. The staff are always friendly, accommodating & knowledgeable. Cannot speak highly enough of the staff there & appreciate everything they do to make life that little bit easier. Would highly recommend their services to anyone.
Source:
Google
Responded on February 6, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Airport West Management
October 7, 2019
Kerry and team are so friendly!
Source:
Google
Responded on October 9, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Airport West Management
June 29, 2014
Dare have an opinion that differs to the management team, fingers will be pointed voices raised that you are difficult and that the facility that you paid a deposit for 3 weeks earlier is no longer available! You don't need to go far for appalling customer service just visit the crew at Airport West/Essendon Storage King!
Thank you Geoff you did me a favour, I found a facility that was over $100.00 cheaper for the same size in the same location!
Source:
Google
Responded on July 1, 2014
Hi Sassy,
When our stores are busy we do our best to satisfy our customers, so we’re saddened to hear that you didn’t have a good experience.
We’ll investigate your complaint, however our storage agreements are an industry based agreement which have a pre-defined set of terms and conditions which are set by the industry body, the Self Storage Association of Australasia.
If you have any questions about our storage agreements, feel free to contact us either at the store or by our free call number 1800 100 700.
Storage King Airport West Management
June 4, 2014
Excellent, Geoff and Kym are champion people and they are always very accommodating and helpful.
Would definitely recommend anyone to use their services.
Source:
Google
May 11, 2014
Thanks Geoff. Your were helpful at the start with sizes and dates etc. Helful during when we needed access regualarly and exptremely patient and helpful while we extended dates a few times due to a protracted settlement on our new house. You kept in contact and juggled other bookings to assist us which meant we did not have to move our furniture and belongings around due to theunforseen changes in our lives. You were very accommodating. Would highly recommend you and Storage King.Regards Angie
Source:
Google
April 15, 2014
Reasonably priced compared to the others in the area we found. And the great service from their staff also made our move alot easier as well as having after hours access. Would recommend to others who are needing to move and store!
Source:
Google
November 6, 2013
Great company and good service. The prices are quite reasonable compared to other companies. The staff have always been helpful and quick to respond to any inquiries or requests.
I've kept my stuff there for about a year now as I'm living overseas and the security of the premises is great.
No complaints.
Source:
Google
November 3, 2013
Looking for Storage for all those things that you can't store at Home?
Try Storage King Essendon!
They keep it as neat as a Pin!
The staff are really friendly, courteous and help you.
Recently, the door to our unit was dented by owner of another unit.
The staff contacted us promptly to let us know.
They needed the door opened so they could fix it.
The Door was fixed on the spot!
So Happy Storing at Storage King Essendon!
Source:
Google
October 31, 2013
Always an excellent experience. The staff are the most helpful of any Storage King staff in the country.
Source:
Google
October 31, 2013
The staff are so so accommodating, and friendly. Security is excellent and the facility is spotless. Maintenance is also a priority. Well done!!
Source:
Google
October 31, 2013
What an awesome storage place to store your furnitures and everythingelse! I have used this storage for the last 1 year and the customer service i get from there is excellent all the time! I could not find any place better in terms of customer service but also the value you get out of it!!!
Source:
Google
October 30, 2013
Always excellent and the staff are very courteous. Nothing appears to be a problem
and they will go the extra mile.......
Source:
Google
