What customers say about us
- 79 Reviews
Most Recent Reviews
- 79 Reviews
December 3, 2023
Manager Alex very prompt & efficient. As this is my first time storing my household items, he took the time to explain procedure etc in detail. Prices are fair, & follow-up service professional. All in all, am happy, as Alex is also a very nice guy.
Source:
Google
Responded on December 4, 2023
Hello Jayne, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Bentley Management
November 28, 2023
Great service by Alex. Gave us options that made everything so easy.
Source:
Google
Responded on November 28, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bentley Management
October 16, 2023
The customer service,the information and the condition also the price ..all is good
Source:
Google
Responded on October 16, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Bentley Management
September 10, 2023
Amazing communication and follow up
Source:
Google
Responded on September 11, 2023
Hi Michelle, Thank you for the positive feedback!
Storage King Bentley Management
August 23, 2023
Horrible experience at King Storage. The staff's attitude was shockingly rude and unhelpful. Their prices are exorbitant for the subpar service they provide. I wouldn't recommend this place to my worst enemy. Stay far away if you value your money and sanity
Source:
Google
Responded on August 24, 2023
Hi Anderson, thank you for providing us with your feedback. We're sorry that we missed the mark with your experience. We will have our Customer Service team look into this immediately. In regards to prices, our prices vary depending on unit size and position within the facility, with specials and discounts changing regularly throughout the year. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Bentley Management
August 22, 2023
Responded on August 22, 2023
Hi Ian, Thank you!
Storage King Bentley Management
August 18, 2023
Good prices compared to competitors, service team is very helpful and proactive.
Source:
Google
Responded on August 22, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bentley Management
August 16, 2023
Terribly Disgusting Customer Service!
Phoned Osborne Park on the 16th of August 2023 at 2pm.
I asked the receptionist if they had a storage truck, just like the Joondalup Storage King does and the receptionist said no.. and I asked if they knew of any others that do and they checked on the computer and said no they don't. I asked if they could tell me which stores were owned by the same owner as the one this person worked for and if they could tell me which stores they had checked as alot of them are franchises and I didn't want to call another one run by the same company, because Neerabup and Joondalup are all separately owned and they said, Bassaden and Joondanna were the only other two that were run by the company they worked for.
So I continued to call Bentley and the same person answered. I said "Oh I thought you told me the only stores owned by your company were Joondana a d Bassendean. And then this is what they shouted at me "I TOLD YOU ALREADY WE DO NOT HAVE HIGHER TRUCKS SO STOP CALLING US". I had only phoned her once. And had specifically asked her to tell me which companies were all under the same branch as to not call the same one twice.
I was about to tell them they have bad customer service skills and then before I could finish what they were saying and get their name they hung up on me.
So I will be phoning the Storage King head office and telling them about this. After I copy and paste this review on all if the Storage King Pages.
Because they just lost two clients!
Source:
Google
Responded on August 21, 2023
Hi Grace,
At Storage King, we pride ourselves on our high standard of customer service and great track record of providing solutions to our customer’s storage requirements. Receiving feedback like this is tough to read but helps us to improve our service for future customers. We will conduct an internal investigation to see what went wrong here and look for opportunities to improve. At the same time, we have also tried to reach out twice and would like to speak to you if possible. Please give us a call at your convenience.
Storage King Bentley Management
August 9, 2023
management has no idea what they doing
Source:
Google
Responded on August 11, 2023
Hi Hooman, thank you for posting a review and we’re sorry to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can improve, ensuring we always maintain our high levels of customer service.
Storage King Bentley Management
July 23, 2023
Responded on July 24, 2023
Hi Min, Thank you!
Storage King Bentley Management
June 13, 2023
Responded on June 13, 2023
Hi Zeyu, Thank you!
Storage King Bentley Management
May 19, 2023
Just booked a spot at storage king Bentley
Vinny the receptionist os a lovely friendly lady who provided me with excellent
service and advice.
I am looking forward to more building with storage king Bentley. Keep up the good works .
Source:
Google
Responded on May 22, 2023
Hello James, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Bentley Management
May 12, 2023
Cannot fault the service I encountered at storage King Bentley, Alex was very prompt and thorough with any thing I asked for or asked about , credit to your company to be honest . I have nothing negative to say with my experience with storage king what so ever and would not hesitate to recommend anyone to store goods there as very clean and secure
Source:
Google
Responded on May 16, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bentley Management
May 7, 2023
Very good business like staff, polite and friendly.
Source:
Google
Responded on May 16, 2023
Thanks for the great review. It is a pleasure to be of service.
Storage King Bentley Management
April 24, 2023
Stored my car there for a month, someone broke into it. The people for the reception didn’t even notice and also didn’t want to check their cameras to see who it was.
Source:
Google
Responded on April 28, 2023
We want to extend our sincerest apologies concerning all the issues that you have faced. We have reviewed the footage and was not able to see anything. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Bentley Management
April 13, 2023
Rude staff and the company recently put their prices up. There are better competitors. Don’t recommend
Source:
Google
Responded on April 14, 2023
Hi Cece, thank you for providing us with your feedback. Our prices vary depending on unit size and position within the facility, with specials and discounts changing regularly throughout the year. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Bentley Management
April 9, 2023
Responded on April 11, 2023
Hi Shary, Thank you!
Storage King Bentley Management
March 2, 2023
Excellent and professional services by Lynette! Thank you so much, you are awesome, million stars for you!
Source:
Google
Responded on March 3, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bentley Management
February 20, 2023
I sent in a request stating what I wanted and they answered my questions so fast. Held a unit for me and gave me informed advice. Very pleasant experience. Would recommend you give them a try. They are very understanding of my situation and helpful with advice and guidance. Thank you for being so awesome. Big shout out to Lynette for her help and understanding of my situation and her advice on the right unit for me.
Source:
Google
Responded on February 20, 2023
Hello Tracey, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Bentley Management
February 9, 2023
Responded on February 13, 2023
Hi Neil, Thank you!
Storage King Bentley Management
January 24, 2023
Corey was great at explaining everything regarding use of this storage facility, very thorough would definitely recommend to all my friends. The facility is immaculate & well set out and easy to get in and out
Source:
Google
Responded on January 25, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Bentley Management
December 10, 2022
Best Service and cooperative staff and most safest place
Source:
Google
Responded on December 12, 2022
Dear Mangat, We really appreciate you taking the time to share your rating with us.
Storage King Bentley Management
December 9, 2022
The storage king is close to my area
Customer service is really good and really helpfull
Source:
Google
Responded on December 12, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Bentley Management
October 14, 2022
Very Organised, I had a sea container delivered. Cory the Bentley Manager took care of the delivery and ensured that all care was taken throughout the operation.
Source:
Google
Responded on October 16, 2022
Hello Mark, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Bentley Management
August 15, 2022
Great service and options!
Source:
Google
Responded on August 15, 2022
Dear J, We really appreciate you taking the time to share your rating with us.
Storage King Bentley Management
July 12, 2022
Great service!
Source:
Google
Responded on July 12, 2022
Hi alan, Thank you!
Storage King Bentley Management
May 1, 2022
Responded on May 30, 2022
Hi Sam, Thank you!
Storage King Bentley Management
February 5, 2022
Don't get trapped there at night, the emergency number doesn't work.
Source:
Google
Responded on February 10, 2022
Hi Bernard, we always aim to deliver a great experience. We’re disappointed to hear we missed the mark on this occasion. Thanks for taking the time to write your review. We will pass on your feedback to the rest of the team, as we’re always striving to ensure your Storage King experience exceeds your expectations, every time!
Storage King Bentley Management
December 19, 2021
Cory is very kind and painte to guided me everything!
Really appreciated for help.
Source:
Google
