What customers say about us
- 38 Reviews
Most Recent Reviews
- 38 Reviews
March 12, 2020
I'd like to commend the store on professionalism and kindness you may see a bad review on here a week ago by a fellow named sean . He stored my things at this store in his locker. One day after parting ways he threw my things in the corridors and notified me 5 minutes before close of business risking the security of expensive items and tools.
The team at eastgardens swung into action as I couldn't get there they secured my belongings and insured my piece of mind until I could arrive the next day at no cost and in the emergency of me having to find storrage in a hurry applied a very kind discount when enlisting there services the next day.
Having personally dealt with the person who gave the bad review . It is most likely lies and down to the fact he doesn't pay his invoices and throws tantrums when found to be at fault.
Good on you buddy that's gold why should good people pay the price of your bad manor!
thank you storrage king eastgardens for helping me when effected by the same problem you have.
Source:
Google
Responded on March 13, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Eastgardens Management
February 28, 2020
I’ll share my experience if I don’t get my stolen belongings back next week.
Source:
Google
Responded on March 2, 2020
Hi Sean,
Your review has been sent to the store and the relevant managers. They will be in touch with you directly.
Storage King Eastgardens Management
February 20, 2020
From first point of calling, Lachlan, Christine and Tamara were friendly, helpful and empathetic...In a time of high stress, they were exceptional.
Experts and security and great insurance might not be the cheapest, but I wasn't after a cheap, leaking or filthy storage unit. If it's worth storing, it's worth paying for an established and experienced crew who know everything about storage and make it simple for you. They also deliver all your packaging for free. Thanks so much for your first class customer service and convenient after hours access. You guys are legends! AAA+++++ Helen ️♂️️♂️
Source:
Google
Responded on February 25, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Eastgardens Management
February 3, 2020
Grossly overpricing. Storage rates would consistently go up in price after a few months for no absolutely reason. Leaving and going to another competitor and literally paying less than half the price for the exact same space!
Ridiculous. Not felt looked after as a customer.
Source:
Google
Responded on February 12, 2020
Ruby, we're sorry that we missed the mark with your experience. We will have our customer service team look into this immediately.
Storage King Eastgardens Management
October 12, 2019
Absolutely great service. Very knowledgeable staff that were very helpful
Source:
Google
Responded on October 13, 2019
Thanks for the great review, Jay. It was a pleasure serving you as a customer.
Storage King Eastgardens Management
September 12, 2019
Always warm welcome, quick costumer service, all questions answered.
Clean, secure, reliable.
Source:
Google
June 25, 2019
I was very happy with Storage King Eastgardens. Both storage lockers were very accessible and clean. Staff in the office were very friendly and helpful. Nothing was too much trouble. Would highly recommend.
Source:
Google
June 3, 2019
I had a great experience with Storage King Eastgardens. They were able to guide me to ensure I had everything I needed for my move — fantastic, prompt and reliable service.
Source:
Google
Responded on June 4, 2019
Thanks for the great review, Natalie. It was a pleasure serving you as a customer.
Storage King Eastgardens Management
January 10, 2019
Exceptional service provided by all staff members. Storage King Eastgardens are very easy to deal with, the manager Paul was very accommodating and the staff members did all they could to assist. We highly recommend their services to all.
Source:
ReviewPush
July 23, 2018
The storage was great and easily accessible when we needed to get in. The staff were amazing to deal with. They have a great customer focus and all of our questions and queries were alwaya answered. I would highly recommend using their services.
Source:
Google
July 13, 2018
I bought a tv box based on the size shown on the website and called to confirm the size for my tv. I had a friend pickup the box. When the box was made up, the tv didn't fit and the measurements were a lot smaller than advertised/told to me. As it turns out the measurements were for flat pack (hmmm, not so smart) Called and spoke with the manager and he had someone send the larger size to my home at no cost. Hopefully they update the website and do a bit of staff training but i was most impressed with how this was resolved and they deserve 5 stars for customer service.
Source:
Google
May 9, 2018
I highly recommend this facility to all requiring efficient cost-effective short term storage facilities.
At all times the on-site Staff were friendly and helpful - they are an asset to the Owners of the company.
The area is clean and well maintained and feels a safe environment at any time of day.
Source:
Google
May 9, 2018
I walked in today to buy a box and walked out with a hilarious experience! Thanks to Paul and the team for helping select and assemble the best box for my device! Great service!
Source:
Google
April 29, 2018
In our first month of storage- weren't notified of when payment was due when setting up the account- not explained that we would be denied entry if payment was overdue. Very un happy that this was not explained.
Source:
Google
March 7, 2018
Paul and the team are really nice and helped me do more with less! Thanks guys
Source:
Google
February 1, 2018
Paul at Storage King Eastgardens was so professional, helpful and considerate when I was in a very difficult situation where our goods were unable to be delivered to the address in Sydney because of road closures and the size of the truck
He arranged for amonths storage at very short notice and emailed me the contract immeadistely so it could be all arranged before the removalist left Sydney with our undelivered furniture
We appreciated so much the wonderful professional service he provided and would highly recommend Storage King
Also had excellent service from Nicole at the Bondi Junction office who listened to our problem and directed me straight away to the Eastgardens branch which had room for the truck to enter
Thank you
Source:
Google
January 10, 2018
A great family run business with exceptional customer service. Would not store anywhere else!
Source:
Google
April 7, 2017
Taylor stated she ..nan wants her life to be back to be on track and be perfect always!
Source:
Facebook
February 22, 2017
We are two very happy customers of Storage King Hillsdale. Helpful staff Paul , Tom , Brooke , Ben and Danijela have put our minds at ease whilst we travel the world. Thank you.
Source:
Google
July 3, 2016
Double the price on storage for the same size space than I found elsewhere
Source:
Google
January 28, 2016
Storage King at Eastgardens are great supporters of Rainbow Club and we really appreciate their support particularly with our major fundraiser, the Malabar Magic. THanks Guys!
Source:
Google
March 1, 2015
Can't speak highly enough of our experiences with Storage King Eastgardens - most responsive and helpful customer service of all the potential storage facilities we considered. Very happy with the ongoing service too.
Source:
Google
September 26, 2014
Fantastic service, great facility, everyone there was extremely helpful...would highly recommend to anyone!! Cheers guys
Source:
Google
July 23, 2013
Everything went smoothly. The place is clean, easy access, secure. Would work with them again.
Source:
Google
January 28, 2013
My company needed storage on short notice - and had organised nothing! Storage King at Eastgardens helped us with every single thing we needed to do! It could not have been easier. I still find it hard to believe how quickly they were able to get us organised.
Source:
Google
January 24, 2013
Very helpful staff, with excellent facilities, and good locaction, you have your own entrance security code and put your own padlock on your unit, also you can buy any packing materials necessary for your move,i would store again with them.
Source:
Google
January 21, 2013
We have been storing with storage King for over 15 years now and we couldn't speak highly enough of what Paul, Brooke, Grace and the team there do, we can always organise a storage unit on short notice, borrow an extra truck if needed. They go out of there way to take care of their customers and we will continue to call on them whenever we need help.
Source:
Google