What customers say about us
- 28 Reviews
Most Recent Reviews
- 28 Reviews
October 29, 2023
Wayne was wonderful, friendly, helpful and not to mentioned very accommodating.
Would highly recommend Storage King Fairfield if anyone looking for storage company.
Source:
Google
Responded on October 30, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Fairfield Management
September 12, 2023
Andrew was just so accommodating and helpful.
Source:
Google
Responded on September 12, 2023
Hi Matthew, Thank you for the positive feedback!
Storage King Fairfield Management
August 5, 2023
Great friendly service.
Source:
Google
Responded on August 6, 2023
Hi Oliver, Thank you for the great review!
Storage King Fairfield Management
July 24, 2023
Responded on July 24, 2023
Hi Emily, Thank you!
Storage King Fairfield Management
March 23, 2023
Never used storage before but Wayne made it a painless and easy process with his efficient and friendly manner
Source:
Google
Responded on March 23, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Fairfield Management
January 12, 2023
Very helpful staff. Friendly and gave me good advice to suit my needs.
Source:
Google
Responded on January 15, 2023
Dear Susan, We really appreciate you taking the time to share your rating with us.
Storage King Fairfield Management
January 11, 2023
Fantastic to deal with
Source:
Google
Responded on January 15, 2023
Hi Craig, Thank you for the positive feedback!
Storage King Fairfield Management
July 16, 2022
Responded on July 18, 2022
Hi Lachlan, Thank you!
Storage King Fairfield Management
July 9, 2022
Friendly crew, and great service and advice
Source:
Google
Responded on July 11, 2022
Hi Adrian, Thank you for the great review!
Storage King Fairfield Management
July 4, 2022
Terrific service! Friendly staff! Reasonable rates too
Source:
Google
Responded on July 5, 2022
Hi Sounds, Thank you!
Storage King Fairfield Management
May 23, 2022
Good service, clean and safe
Source:
Google
Responded on June 16, 2022
Thanks for the great review, Kim. It is a pleasure to be of service.
Storage King Fairfield Management
March 22, 2022
Great big open space all on ground floor
with easy access. Excellent customer service.
Source:
Google
Responded on April 8, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Fairfield Management
March 17, 2022
Responded on April 8, 2022
Hi Yuxuan, Thank you!
Storage King Fairfield Management
March 31, 2021
It’s a great facility and we have also used the moving service which was great. Only negative is that you can’t access on public holidays and weekday hours could be later and weekend hours could be earlier. A lot of people only have time on public holidays and weekends to access what they need and it just defeats the purpose for me.
Source:
ReviewPush
Responded on April 11, 2021
Hello Danielle, We greatly appreciate you taking the time to share your feedback with us, We'll be taking your experience into consideration as we work to improve our business and service.
Storage King Fairfield Management
September 11, 2020
A great storage facility run by a super helpful and friendly team. Wayne and Andrew have helped our business a lot over the last couple of years by providing good customer service and by assisting in problem solving and storage/loading logistics. We'd recommend them to any small business that needs to create some storage or operational space. A+
Source:
Google
Responded on September 14, 2020
Hello Ronald, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Fairfield Management
June 15, 2020
Good clean and secure storage protected from the weather with a range of sizes.
The staff were great: helpful, flexible, and friendly.
Source:
Google
Responded on June 16, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Fairfield Management
October 4, 2019
Tim & Wayne who manage and oversee the day to day operations at Storage King Fairfield are two of the nicest and most helpful people you could ever hope to deal with. They have consistently gone above and beyond to assist with our storage unit and the little logistics problems it throws up as part of our business operations. I honestly couldn't speak too highly about them. The Storage King corporate heads should consider themselves very fortunate to have such quality people working for them. Go and have a chat with them about how having a storage unit could improve your business model as it has for our little family business. A+
Source:
Google
Responded on October 7, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Fairfield Management
September 6, 2019
Wayne was very friendly and helpful. Would recommend based on customer experience.
Source:
Google
Responded on September 9, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Fairfield Management
June 14, 2019
Very helpful and friendly during a stressful time between houses, gave us a good deal which made it very affordable. Wayne in particular was super great
Source:
Google
Responded on June 17, 2019
Hi Gabriel
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Fairfield Management
March 28, 2019
Well priced storage in an inner suburban location. Boxes half price of Kennards, staff are familiar and helpful. Recommended.
Source:
Google
Responded on March 29, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Fairfield Management
July 13, 2017
I have been using this facility for a few months. Its Fantastic. Easy to get to, good parking and the staff are wonderful. Highly recommended
Source:
Google
March 18, 2017
Rude customer service by manager
All went fine over the phone and in securing my business, I thought they were great. But when I went in to sign papers and drop off the furniture I was treated rudely and everything in my booking seemed wrong. First, no one was there and there was little signage about where to go. Another customer saw me waiting and told me where he saw the manager. I found her on the phone having a smoke out the back. When she saw me she told me I'd have to wait because she's on smoko! Finally I was brought into the office and talked to pretty sharply. When I told her it's not what I imagined, she made it sound like a joke I would think I could drive up to my storage facility - but that's what I was told on the phone I said. Then I was given one that was furthest from any door! When I said I couldn't physically bring everything that far and I would have to cancel, she said I wouldn't get my deposit back that I had paid on the phone! Then when she opened it up it was the wrong size I had booked - far too small. She told me I was lucky to get the price quoted for it. But after checking my customer notes compared to the booking details she was looking at, she started to come around. She found one at the size I had booked near a door which i thanked her for.
I guess it's easy enough from now on, but being treated so poorly, and seeing their disorganisation would make me quickly consider using someone else if I need to.
There are a few entrances to the facilities where you can drive and park close by which is good, but inside is quite a rabbit warren, although probably common for this kind of thing? Aisles are fairly narrow which I wasn't expecting. They do offer trolleys if you need any.
Source:
Google
August 29, 2016
SEEK ALTERNATIVE
I was given wrong quantity of boxes first off. Then given picture boxes that dont fit together and when I took them back I was treated as if I had done something wrong. Very poor customer service. I will travel slighlty further next time to use one of their many competitors.
The poor customer service was confirmed when i overheard a phone call to another customer. Short abrasive and abrupt.
Source:
Google
October 18, 2015
Storage King Fairfield, you have a gem among your staff, a big thank you to Paul, he is a gentlemen I must say. He certainly goes above and beyond his duties.
Source:
Google
April 1, 2013
I cannot fault the guys and facilities at Storage King Fairfield! They helped me with a myriad of questions - both on the phone ( I live in a rural area far from Melbourne) and in person - and were friendly, professional and happy to help solve problems. Other storage places could learn a lot about how they conduct the storage business. Highly recommended.
Source:
Google
