What customers say about us
- 22 Reviews
Most Recent Reviews
- 22 Reviews
May 25, 2022
Great business, Peter is courteous and helpful. Can't say the same for storage king HQ call center staff. Fred misled me on storage pricing and tried to gaslight me saying he heard our conversation audio and I had misunderstood. MQ park manager heard audio and agrees he misled me and awful customer service. Asked to speak to area manager and have yet to hear back. Even though I didn't end up storing my things (due to misquoted price) Peter was honest with me and a good bloke. Would have loved to have stored my things at MQ park if not for awful call center that can't take responsibility.
TL;DR staff at MQ park = AMAZING
Storage King general sales line = POOR
Source:
Google
November 19, 2021
Very Impreesive service. Especially thanks to Vaska:)
Source:
Google
Responded on November 21, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Macquarie Park Management
November 15, 2021
I gived my stuff to king storage for 6 months. I would like to thank Peter and Vaska for their patience and for doing me a favour when the removalist came to collect my stuff from my storage and sent it to me in Perth
Very friendly staff. I would recommend this place 100%
Source:
Google
Responded on November 16, 2021
Thanks for the great review, Marine. It is a pleasure to be of service.
Storage King Macquarie Park Management
October 5, 2021
Impressed with the Quality of the facility!!! Vaska was really helpful and made everything so easy!!!!
Source:
Google
Responded on October 11, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Macquarie Park Management
April 29, 2021
Responded on April 30, 2021
Hi Tim, Thank you!
Storage King Macquarie Park Management
February 25, 2021
Not Recommended
Posting this for storage king in general. I rented a unit with woolloomooloo and have been extremely disgusted with the service.
They act like they want to help but at the same time can be really manipulative and unprofessional.
If you are late on a payment, the way they behave is completely egotistical, they have no shame on the harassment they place on people and the store manager has actually raised his voice at me and then laughed when asked how he could behave that way to people and boasted about feeling great about himself. He would contact me of 10 different forms of media each day, would send non stop emails and would harass your emergency contact even when you have contacted him.
Then there’s Alex, who can be incredibly rude and egotistical. When I’ve complained about him to head office he tried to boast it was useless as he worked for head office so if I had a complaint it should go through him (a way to defer if complaints are ever made about him) he insists he was to help customer service wise if you seem unhappy but then sends emails that are rude and entitled and acts as if doing parts of his job are a massive favour on your behalf and you should be greatful - then half the time can’t even do the job correctly He also pretended to be liaising with the legal team (they don’t have one) and when I rang head office they had no idea what I meant by legal team, pretended to take a message and pass it on, where rude, condescending and gave attitude (including cutting me off several time on the calls, shouting and hanging up - Fred, Cass and Bonnie in particular. when I’ve chased it up and three days later still have not gotten back to me.
When I received personal and confidential legal documents they were taken out of all envelopes, clearly read and placed in a position to make it obvious they have gone through and read them which is a massive breach of privacy and sold most of the items they promised to give back In the auction.
I am utterly disgusted with storage king.
Source:
Facebook
Responded on March 2, 2021
Hi Jaqueline, we kindly note that you have posted the same review on 13 separate Storage King facilities in Australia, under two alias. If you have a genuine grievance regarding your experience please don’t hesitate to contact us at Head Office on 02 9460 6660 so we can resolve any outstanding issue. Thank you
Storage King Macquarie Park Management
October 20, 2020
Lovely, helpful staff. Storage facility is relatively new so it’s nice and clean. Price is competitive compared to other storage facilities.
Source:
Google
Responded on October 26, 2020
Hello AC, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Macquarie Park Management
September 11, 2020
I highly regard their professional service and friendly attitude. They have been incredibly easy to deal with.
Source:
Google
Responded on September 14, 2020
Hi Colin
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Macquarie Park Management
August 9, 2020
Excellent service from Michael and Joanne! On the day of moving in Joanne gave me a tour of the facilities and a safety briefing. I was shown a more cost-effective storage unit that suited my needs better and was cheaper. Trolleys available, the facility is very clean and tidy. Highly recommended!!!
Source:
ReviewPush
Responded on August 14, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Macquarie Park Management
February 18, 2020
Great service from Daniel and the team. Very easy to deal with
Source:
Google
Responded on February 19, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Macquarie Park Management
January 2, 2020
Daniel was so helpful & patient when we arrived with a truck & realised the unit we'd booked was too small. Facilities are great.
Source:
Google
Responded on January 7, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Macquarie Park Management
November 27, 2019
Daniel was incredibly helpful! He sorted me out with a suitable unit at affordable prices. It was a very easy process. The facility is clean, new and safe. There is access to the use of trolleys for convenience. Overall a very good experience and would definitely recommend to anyone needing storage space !!
Source:
Google
Responded on November 29, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Macquarie Park Management
November 27, 2019
Great new clean storage facility. I walked in unannounced and it was no problem for Daniel to show me around. Very helpful and informative. I now have the right storage space for my needs!
Source:
Google
Responded on November 29, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Macquarie Park Management
November 26, 2019
Daniel was very nice and helpful. He helped work out the best option for me. The facility is fantastic.
Source:
ReviewPush
Responded on November 26, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Macquarie Park Management
November 26, 2019
Fast & courteous service, quick and thorough run through of necessary paperworks. Very flexible on arrangements and good humoured staffs.
Source:
Google
Responded on November 27, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Macquarie Park Management
November 26, 2019
After making the journey on foot from north ryde station in the blazing afternoon heat, let me say, walking into the air con chilled office was a God send.
I figured my luck was up with that, until Daniel greeted me and asked how he could be of help.
After a brief run down of what I was requiring for personal storage needs, he had no hesitation in spending time with after the close of business hours to take me through the various options available.
Within 10 mins ... I was sold. Great space at great introductory price.
Just what I was after.
Thank you so much for your help Daniel
Source:
Google
Responded on November 27, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Macquarie Park Management
November 24, 2019
Daniel made sure everything ran smoothly and was very helpful, open and professional. This as well as multiple discounts has turned a very stressful move into an easy and pleasant experience.
Source:
Google
Responded on November 25, 2019
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Macquarie Park Management
November 24, 2019
Daniel gave excellent customer service. Great value and a very good facility. Highly recommended. Good coffee too!
Source:
Google
Responded on November 26, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Macquarie Park Management
November 17, 2019
I was impressed with the facility and Daniel's professional and energetic service. He helped me with advice on my options. I'm a happy customer!
Source:
ReviewPush
Responded on November 17, 2019
Thanks for the great review, Colin. It was a pleasure serving you as a customer.
Storage King Macquarie Park Management
November 17, 2019
The customer service was excellent. Daniel looked after us and made everything as easy as it could be.
Great value, easy access would highly recommend.
Source:
Google
Responded on November 19, 2019
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Macquarie Park Management
November 10, 2019
Daniel offers great service and very professional to deal with. Made my experience very memorable.
Source:
Google
Responded on November 11, 2019
Hi Vinnie
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Macquarie Park Management
November 8, 2019
+ Fair value for money
+ Friendly manager/staff
+ Good location
+ New and well equipped facility
Got 50% off as one of the first customers :) Hurry up!
Source:
Google
Responded on November 12, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Macquarie Park Management
