What customers say about us
- 110 Reviews
Most Recent Reviews
- 110 Reviews
November 25, 2023
This review is long overdue! I'm still in tears of remembering their kindness. Their generosity will not go unnoticed.
I've been struggling to pay my storage unit each month. While in the process of moving I decided to cancel my storage unit before the next payment but I didn't take in account that I already had missed a payment previously and needed to pay it first before closing.
To my dismay, I freaked out, I have no way of paying for it. I've notified them and told them, I'll have to find a way to pay for it and let them know when I can. I worked my butt off doing dashing just so I can get the money asap and let them know I can finally pay for it. I told them I can finally pay for it so my account can be closed and they let me know that there is no need as they had closed my account
I no longer owe them money nor have to pay the remaining balance.
I was in tears!
I just couldn't believe it!
These people truly do care about their customers. They deserve all the recognition they get.
I'll definitely recommend them to everyone who's in need of storage space. Their customer service, kindness, compassion and understanding is what we needed. Truly amazing beautiful people!
So I thank you!
Source:
Google
August 29, 2023
Been a customer of storage King penrith since 2004 (19 years) highly recommend it from excellent service from Michelle Rudd.
Never had an issue from a safety/security, my goods have been safe.
Source:
Google
Responded on September 4, 2023
Hello Glen, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
August 28, 2023
Easy access, friendly and helpful staff, clean area, trolleys have been updated during my time here, the new ones are much easier to use, highly recommend!!
Source:
Google
Responded on September 4, 2023
Hello Rebecca, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
August 19, 2023
Stress free sign up and really helpful.
Source:
Google
Responded on August 22, 2023
Hi Lucinda, Thank you for the great review!
Storage King Penrith Management
August 17, 2023
Storage king Penrith have looked after my belongings
For 5 yes while I travelled with work
Cannot recommend th any more highly
Thankyou for everything
Source:
Google
Responded on August 17, 2023
Hello Paul, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
August 10, 2023
Very happy with the service I received from storage king and all the help I received from Michelle Dent found her very helpful thank you Michelle and all the staff
Source:
Google
Responded on August 14, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
August 9, 2023
Stored recently was happy with the service from the Store Manager Michelle went out of her way nothing was a problem would store with you guys again.
Source:
Google
Responded on August 14, 2023
Hello Matthew, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
August 9, 2023
Michelle has always been so helpful with any enquires I have made.
Source:
Google
Responded on August 14, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
August 4, 2023
Storage King Penrith could not be happier with the service and price the manager went above and beyond to help me the young lady is a star employee.
Source:
Google
Responded on August 6, 2023
Hello Peter, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
July 27, 2023
Very quick and easy sign up process. Spoke with Maddi on the phone and she was a huge help in determining the size and location of the unit I would need. Thank you Maddi for going above and beyond today!
Source:
Google
Responded on July 27, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
July 20, 2023
Thanks Michelle and Team at Storage King for once again accomodating moving sheds with my changing needs. Great service as a business service great in receiving deliveries of work related packages and pallets.
Source:
Google
Responded on July 20, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
July 19, 2023
Storage king Penrith was fantastic! A special thanks to both Maddie and Michelle whom made sure that all of the little things and issues that I had where fixed straight away! They had a forklift and trolleys on-site and the vehicle hire was great!
I will be definitely be back here if I ever need to store anything ever again!! Thanks again Maddie and Michelle for looking after us and helping make our move so easy!!!
Source:
Google
Responded on July 20, 2023
Hello James, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
July 18, 2023
A Big Thank you To Storage King at Penrith...A Big Shout Out to Michelle And Maddie For All the Help They Have Provided..Cheers.
Source:
Google
Responded on July 18, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
July 11, 2023
Wonderful Customer service by Michelle at storage place.guided through the complex and recommended right Storage unit for Us.Will recommend to others fellows too.Go and see Michelle for storage needs.Cheers
Source:
Google
Responded on July 13, 2023
Hello Chaudhry, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
June 28, 2023
Highly recommend this business
Source:
Google
Responded on June 29, 2023
Hi Kerri, Thank you for the great review!
Storage King Penrith Management
June 28, 2023
Great friendly and easy service
Source:
Google
Responded on June 29, 2023
Hi Yvonne, Thank you for the positive feedback!
Storage King Penrith Management
June 6, 2023
Responded on June 7, 2023
Hi Mij, thank you for bringing this to our attention. We’re sorry you had a less than perfect experience with Storage King. Your feedback is important and it helps us do better next time.
Storage King Penrith Management
June 5, 2023
The issue is the limited hours access. They charge more for after hours access. This makes no sense as they don't do anything to actually earn this extra charge & there are cameras everywhere so they know who is coming & going at all times. Otherwise it's much the same as any other self-storage site.
Source:
Google
Responded on June 7, 2023
Dear Mij, Thank you for your feedback regarding our after-hours access policy. We understand your concern about the additional charge associated with it. The reason behind this charge is to cover the costs of maintaining the facility during non-standard hours. While we do have security cameras in place to monitor the premises, ensuring a safe and secure environment requires additional measures. During after-hours, we allocate extra resources such as security personnel and enhanced monitoring systems to maintain a high level of security for our customers accessing their storage units outside of regular business hours. We appreciate your feedback, and we understand that the added cost may not be ideal for everyone. We value your business, and we'll take your input into consideration as we continuously work to improve our services. Please feel free to contact me on 02 9145 1045 should you have any further concerns, Thank you – Kelly Murphy | Customer Relations.
Storage King Penrith Management
May 31, 2023
Super helpful staff that go above and beyond to help. Great prices and easy use and access. Been using our storage unit for a couple of years now with no issues at all. Definitely recommend them.
Source:
Google
Responded on June 6, 2023
Hello Shane, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
May 31, 2023
Very helpful with the storage area offered & the move. Regards Bruce
Source:
Google
Responded on June 6, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Penrith Management
May 31, 2023
Great help from the manager, Michelle, at the Penrith branch.
I had no problem finding a space whenever I needed one. Michelle went out of her way to arrange space for as my work projects moved ahead.
Would highly recommend.
Source:
Google
Responded on June 6, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
May 31, 2023
My experience Storage King Penrith amazing I had 2 units for just over a year the staff and management very professional friendly and just a couple of months later needed a couple more units for behalf of my family and first choice of course was Penrith again hired a couple more units 4 just over 2 years and I can speak behalf of my family they were very happy especially with communication from staff and management nothing bar 5 stars recommend Storage King Penrith to anybody..
Source:
Google
Responded on June 6, 2023
Hello Darren, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
May 11, 2023
Great deals, and great management.
Source:
Google
Responded on May 12, 2023
Hi Barry, Thank you for the positive feedback!
Storage King Penrith Management
April 29, 2023
Awesome customer service, great price. Easy access thank you.
Source:
Google
Responded on May 2, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
February 10, 2022
Perfect storage facility with friendly and helpful staff. A very positive experience.
Source:
Google
Responded on February 21, 2022
Hi Chris, Thank you for the great review!
Storage King Penrith Management
January 20, 2022
Dave and team were fantastic. They assisted in getting the right storage unit. Didn’t try and push something we didn’t need and got us a great deal. Will definitely use again. Highly recommend Storage King Penrith.
Source:
Google
Responded on January 24, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
October 19, 2021
Suuuper easy storage selection and sign up process on the website. Dave was super helpful and friendly as well to get us all sorted.
Source:
Google
Responded on October 21, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
October 18, 2021
Responded on October 21, 2021
Dear Brianna, We really appreciate you taking the time to share your rating with us.
Storage King Penrith Management
October 6, 2021
Before you read anything else from me about my experience at Storage King Penrith, I need to let you know what it is that I have been doing for a living since 2000......I monitor and train staff in Customer Service Skills.
Manager David at Penrith Storage King, along with his assistant Michelle and staff members Bree, Aashika and Heather have consistently given me and my wife exemplary personal service.
It always grabs my attention when great customer service is experienced across an entire team, because it demonstrates that the manager is taking the time to train their staff to a high level so that I, as the customer, can feel confident that whoever I speak to, over the phone or in person, I will get the same friendly and professional attention to detail and proactive thinking.
I have moved as far from Penrith as you can go without crossing a border and I am very glad that my belongings are in safe hands with David and his team.
I highly recommend them to anyone looking for superior customer service and I trust that Storage King Management are acknowledging the high standards that The team is demonstrating to customers such as me.
Cheers
Brian
Source:
Google
Responded on October 11, 2021
Hello Dashel, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
September 14, 2021
Received fantastic customer service from David, who not only showed us everything in a lovely manner, but also helped us unload our stuff. I would definitely recommend Storage King to everyone who is looking to want to use these type of services. I was in awe of David’s funny personality and cool vibe. I highly recommend.
Source:
Google
Responded on September 20, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
