What customers say about us
- 110 Reviews
Most Recent Reviews
- 110 Reviews
October 19, 2021
Suuuper easy storage selection and sign up process on the website. Dave was super helpful and friendly as well to get us all sorted.
Source:
Google
Responded on October 21, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
October 18, 2021
Responded on October 21, 2021
Dear Brianna, We really appreciate you taking the time to share your rating with us.
Storage King Penrith Management
October 6, 2021
Before you read anything else from me about my experience at Storage King Penrith, I need to let you know what it is that I have been doing for a living since 2000......I monitor and train staff in Customer Service Skills.
Manager David at Penrith Storage King, along with his assistant Michelle and staff members Bree, Aashika and Heather have consistently given me and my wife exemplary personal service.
It always grabs my attention when great customer service is experienced across an entire team, because it demonstrates that the manager is taking the time to train their staff to a high level so that I, as the customer, can feel confident that whoever I speak to, over the phone or in person, I will get the same friendly and professional attention to detail and proactive thinking.
I have moved as far from Penrith as you can go without crossing a border and I am very glad that my belongings are in safe hands with David and his team.
I highly recommend them to anyone looking for superior customer service and I trust that Storage King Management are acknowledging the high standards that The team is demonstrating to customers such as me.
Cheers
Brian
Source:
Google
Responded on October 11, 2021
Hello Dashel, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
September 14, 2021
Received fantastic customer service from David, who not only showed us everything in a lovely manner, but also helped us unload our stuff. I would definitely recommend Storage King to everyone who is looking to want to use these type of services. I was in awe of David’s funny personality and cool vibe. I highly recommend.
Source:
Google
Responded on September 20, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
September 2, 2021
David went well and above and was extremely helpful and friendly. Highly recommend dealing with him!
The lady that works there as well is also very friendly and helpful, don’t recall her name.
Source:
Google
Responded on September 7, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
September 1, 2021
Great customer service! Super helpful and accommodating, website was really easy to use and pretty informative about sizes and what can and cannot fit. Would definitely use them again!
Source:
Google
Responded on September 7, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
August 31, 2021
Great customer service, always willing to allow after hour access, and the units are clean and secure.
Source:
Google
Responded on September 7, 2021
Hi Netta, Thank you for the great review!
Storage King Penrith Management
August 15, 2021
The staffs are all professionals specially David and Michelle whom I am dealing with. They are caring and considerate. They will help as much as they could to get over this uncertainty which affected us all financially.
Source:
Google
Responded on August 17, 2021
Thanks for the great review, Dina. It is a pleasure to be of service.
Storage King Penrith Management
August 1, 2021
Responded on August 5, 2021
Hi Mohammed, Thank you!
Storage King Penrith Management
August 1, 2021
Really friendly service great spot and super safe, all the things you would want a great storage place to be. I would always recommend to anyone living in the area … thank you for keeping my stuff safe guys !!!
Source:
Google
Responded on August 5, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
July 28, 2021
I had the most fantastic experience with storage king!! Thankyou for making my move so easy and stress free!! The man I met in the office was so lovely and welcoming and went above and beyond! I would 100% recommend Storage King Penrith!
Source:
Google
Responded on July 30, 2021
Hello Emily, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
July 14, 2021
Highly recommended
Absolute breeze from start to finish. Was able to get a storage unit at the last minute which was amazing at what I think is an amazing price for the size.
All the staff are really helpful and i certainly will be back at any time I need storage space.
Source:
Google
Responded on July 15, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
July 13, 2021
Thank you Storage King Penrith,
You’ve made de-cluttering my life a breeze!! From the friendly staff to the ease of choosing a space and signing up.
I couldn’t recommend these guys enough!
Source:
Google
Responded on July 14, 2021
Hello Larissa, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
July 7, 2021
Responded on July 8, 2021
Hi Steven, Thank you!
Storage King Penrith Management
July 6, 2021
Responded on July 9, 2021
Hi ANTONI, Thank you!
Storage King Penrith Management
May 19, 2021
Responded on May 20, 2021
Dear anis, We really appreciate you taking the time to share your rating with us.
Storage King Penrith Management
May 4, 2021
Fantastic people Michelle Rudd and David An are fabulous and very helpful
Source:
ReviewPush
Responded on May 6, 2021
Hi Jacqueline, Thank you for the great review!
Storage King Penrith Management
May 3, 2021
The Management Team from Storage King Penrith have been nothing but amazing and so very helpful. Great service
Source:
ReviewPush
Responded on May 4, 2021
Hi Luigi, Thank you for the great review!
Storage King Penrith Management
February 15, 2021
Great Team to Deal with
Cheaper rates than most others around
Clean and Secure premises
Source:
ReviewPush
Responded on February 17, 2021
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Penrith Management
February 12, 2021
I was referred to Storage King Penrith by a friend so I gave them a call for a quote but still did my research on other local storage facilities but found this team to be very knowledgeable, trustworthy, helpful, professional and friendly. So, I just listened to my gut instinct and never looked back! I was new to this service but the whole process was a piece of cake as they were there to assist me with any enquiries I had along the way! I will be sure to refer anyone I know that needs a storage unit or two to them in the future. Thank you once again to the team at Storage King Penrith! Well done! M.D.
Source:
Google
Responded on February 15, 2021
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Penrith Management
February 11, 2021
my daughter enquired about pricing and said the male manager was coming off as a bit condescending really put her off the deal and no 24 hr access disappointing
Source:
Google
Responded on February 23, 2021
Hi John. Thank you for your feedback. I’m sorry to hear that your experience with us was less than perfect. I would love to the opportunity to discuss your experience further to ensure we can continue to develop and deliver the high level of customer service we are known for. I am unable to find any storer details under this name, however, please feel free to contact me on 02 9556 3173, Thank you – Kelly Murphy | Customer Relations.
Storage King Penrith Management
February 9, 2021
Don't live up to advertised deal and billing system faulty in their favour
Source:
Google
Responded on February 23, 2021
Hi Geoff . We greatly appreciate you taking the time to share your feedback with us. I’m sorry to hear that your experience with us was less than perfect, we'll be taking your experience into consideration as we work to continuously improve our business and service. If there's anything we can do to help you, please feel free to contact me on 02 9556 3173, Thank you – Kelly Murphy | Customer Relations.
Storage King Penrith Management
February 5, 2021
Had an awesome experience from start to finish.
Very friendly and reliable staff, the free moving truck and the low price rental (exactly what we needed) were excellent and well looked after.
Would definitely recommend and will be using this service again if I ever need another unit.
Source:
Google
Responded on February 16, 2021
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Penrith Management
January 27, 2021
Highly recommend to go here !!
I got shown around by one of the staff members coskun. He help me so much and was fantastic.
Source:
Google
Responded on January 28, 2021
Hi TeshaBullz, Thank you for the great review!
Storage King Penrith Management
January 22, 2021
So many hidden fees, cleaning fees, admin fees and no 24/7 access. Try and entice with the discounts on TV but by the time you add up all the extra costs it’s clearly no sale. Would be nice if you can be a bit more transparent with all the extra costs. The guy that my wife and I dealt with Luke was coming across a bit condescending.
Source:
Google
Responded on January 28, 2021
Hi Edward. Thank you for your feedback. I’m sorry to hear that your experience with us was less than perfect, as we always strive to offer great customer service and value for money. I would love to the opportunity to discuss your experience further to ensure we can continue to develop and deliver the high level of customer service we are known for. I am unable to find any storer details under this name, however, please feel free to contact me on 02 9556 3173, Thank you – Kelly Murphy | Customer Relations.
Storage King Penrith Management
January 15, 2021
Highly recommended!!
We have used Storage King in Penrith twice now during bushfire threads in the Blue Mountains. They have been life savers with awesome deals as a shelter.
All staff is really helpful and we certainly will be back at any time we need storage space.
Thanks guys, you are gold!
Source:
Google
Responded on January 18, 2021
Hello Martin, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Penrith Management
January 11, 2021
Been buying boxes for the last few weeks thankyou Michelle and Luke for your help always a friendly smile from the lady a pleasure to talk too
Source:
Google
Responded on January 11, 2021
Hi Tracey, Thank you for the positive feedback!
Storage King Penrith Management
January 8, 2021
Responded on January 11, 2021
Hi Timithy, Thank you.
Storage King Penrith Management
December 3, 2020
Responded on December 7, 2020
Hi Mark, Thank you!
Storage King Penrith Management
November 21, 2020
Highly recommended, thanks to the staff for their friendly and informative customer support.
Source:
ReviewPush
Responded on November 22, 2020
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Penrith Management
November 16, 2020
Quote and prices varies according to staff you speak to, price can change randomly. you have been warned. They may quote you lower first then increase later. lock in your prices for the duration you are storing, very untrustworthy and unreliable. also no 24 hr access but kennards does. found male manager condescending and arrogant. you've been warned
Source:
Google
Responded on November 17, 2020
Hi Dave, thank you for providing us with your feedback. We were unable to find your account/details in our system, as we would love the opportunity to discuss this review further with you, and see where we can improve. Regarding your feedback on pricing, our prices vary depending on their size and position within the facility, with specials and discounts changing regularly throughout the year. Some of these discounts are only offered for a fixed period of time, such as 10% off the first 3 months. In addition, our ground floor and drive-up units are typically more expensive than our lift access units. Regarding extended hours, additional access hours start at $9 per month, with 24-hour access to business customers available from $70 per month. We’re available to chat 7 days a week, so please feel free to reach out to us, should you wish to discuss anything further.
Storage King Penrith Management
October 1, 2020
Michelle is an asset to your company. She is on the ball and provided me with much needed referrals. When I have dealt with the other staff the have also been great.
Source:
ReviewPush
Responded on October 6, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Penrith Management
September 29, 2020
Would highly recommend storage king penrith for your storage needs. The staff are very helpful and courteous and the price they gave me was by far the best compared to other storage companies. Thank you Luke and Michelle
Source:
Google
Responded on September 30, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Penrith Management
September 4, 2020
Responded on September 7, 2020
Hi Stephen, Thank you!
Storage King Penrith Management
August 24, 2020
Great service . Quick and efficient.
Source:
Google
Responded on August 25, 2020
Thanks for the great review, Michael. It was a pleasure serving you as a customer.
Storage King Penrith Management
July 17, 2020
Responded on July 20, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Penrith Management
June 24, 2020
Great place been using them for over 10 years
Great service cheap
Source:
Google
Responded on June 24, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Penrith Management
May 30, 2020
Great facilities, good staff
Source:
Google
Responded on June 3, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Penrith Management
May 1, 2020
Poor security. Arrogant misogynist staff. Price increase are dramatic with little warning.
Source:
Google
March 8, 2020
Luke was a great help to get the right size unit for my needs. He listened to my needs and we came to a great deal for both of us. All the staff have been so helpful
Source:
ReviewPush
Responded on March 13, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Penrith Management
February 17, 2020
as a new customer to not only storage king, but storage facilities in general, I found this one of the most hassle free, easy and convenient things I’ve had to do. The staff are exceptionally helpful, the location is perfect and the value for money is unmatched. So glad I chose storage king Penrith!
Source:
Google
Responded on February 25, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Penrith Management
February 15, 2020
Great service! Very clean and everything went smoothly :-) Thank you.
Source:
Google
Responded on February 19, 2020
Hello K, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Penrith Management
February 14, 2020
Easy as. Perfect for what I need
Source:
Google
Responded on February 19, 2020
Hello Joseph, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Penrith Management
February 13, 2020
Great helpful staff,would recommend to anybody,well done !!
Source:
ReviewPush
Responded on February 16, 2020
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon!
Storage King Penrith Management
February 12, 2020
Amazing staff, driveway was low, perfect for my vehicle going in and out. Extremely clean facilities with no hassle.
Source:
Google
Responded on February 14, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Penrith Management
September 3, 2019
Great service and friendly staff:)
Source:
Google
Responded on September 5, 2019
This is great news! We're so happy to know that you had a good experience.
Storage King Penrith Management
August 23, 2019
Great staff that do all they can to find the best solution to your needs - Not to mention they are the best priced in town. Then on top of that they also have extra services like the Trucks with a Tailgate lift for all your heavy and or bulky stuff, all your box and packaging needs, they also make you feel like the place is an extension to your Home or Business. Great Work Team
Source:
Google
Responded on August 28, 2019
This means the WORLD to us! How awesome! Our Kings & Queens are dedicated to being that helping hand in times of moving, storing or packing!
Storage King Penrith Management
July 30, 2019
Excellent service and always willing to help . Staff are friendly . As a charity we appreciate the help and advice that they have given us for our storage needs and the extra security they have on site . Definitely recommend .
Source:
Google
July 29, 2019
Very Pleasant, helpfull staff, the facilities are very clean and secure and ideally located.
Source:
Google
Responded on August 15, 2019
Thanks for the great review, Yves. It was a pleasure serving you as a customer.
Storage King Penrith Management
July 26, 2019
Stored here with my husband a few years back was good - looking into storage again and they now want extra money to access after hours - I felt like there was a lot of hidden costs and felt pressured compared to the other places we looked into. I ended up storing at a storage place closer to home in Richmond.
Source:
Google
Responded on August 2, 2019
Hi Jill, thank you for providing your feedback regarding your recent enquiry. We strive to provide excellent customer service, ensuring our customer’s storage journey is nothing less than perfect! After-hours access charges were introduced in January 2019 for customers who wish to regularly access their unit(s) outside standard office hours. Customers who require once-off after-hours access do not incur any additional fees. We’re sorry to hear that you have chosen to store elsewhere, however, if there is anything we can do in the future to assist your storage journey, please let us know. Thank You
Storage King Penrith Management