What customers say about us
- 36 Reviews
Most Recent Reviews
- 36 Reviews
October 3, 2023
Responded on October 3, 2023
Hi James, Thank you for the great review!
Storage King Rockdale Management
August 8, 2023
All is good until a problem arises; then you find you are alone. No accountability for company mistakes leading to your hardship.
Source:
Google
Responded on August 11, 2023
We apologise for any inconvenience you've experienced with Storage King Rockdale. We take your feedback seriously and have been actively working to address the concerns you've raised. Our customer relations team has already reached out to you to discuss the situation in detail.
It's important to us that we're accountable for any mistakes and that we strive to rectify them. We appreciate your patience as we navigate this and hope that the steps we've taken since our communication have helped alleviate the hardships you faced.
Your input is valuable in our efforts to improve our services. If there are any lingering matters or if you'd like to share more insights, please don't hesitate to get in touch. We're committed to ensuring your concerns are fully resolved and are dedicated to exceeding your expectations moving forward. Thank you for giving us the opportunity to learn and grow from your feedback.
Storage King Rockdale Management
May 10, 2023
Staff were great! Super helpful over the phone and in person! Delivered what they promised and were transparent with information provided. Went above and beyond to assist me where they could. Highly recommend!!
Source:
Google
Responded on May 12, 2023
Hello Kate, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Rockdale Management
April 4, 2023
Thank you Chrissy for your professional assistance, I must say we have been to many storage rentals and compared prices, you have given us the best sevice together with a great deal, answered all our questions on the spot, Moving in was also a breeze, I highly recommend Chrissy and Storage King Rockdale to anyone !
Source:
Google
Responded on April 4, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Rockdale Management
March 25, 2023
Chrissy is so helpful and so pleasant to work with. When I needed to make changes she assisted me over the phone. I felt that my household items were in a very safe place. I would highly recommend them to my friends.
Source:
Google
Responded on March 28, 2023
Hello Esme, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Rockdale Management
March 8, 2023
I'd like to know why you give new customers the discounted price but charge up to $65 more for existing customers? Plus you raise your prices every 4-6 months. This will make a great story for A Current Affair I'd say. Watch this space.
Source:
Google
Responded on March 13, 2023
Dear Franc,
We appreciate your feedback and apologise for your experience. In line with other industries, our pricing and promotions are subject to change periodically throughout the year. Additionally, when pricing our units, factors such as location, access and size are all taken into consideration. For example, a lift-access unit is typically a more cost-effective alternative to a ground-floor, drive-up unit of similar size and store location. Unfortunately, I am unable to locate your details in our accounts system under your reviewer’s name. As such, please reach out to me directly via phone on 02 9145 1045 to allow me to confirm your store’s location and store details, and provide a solution to the concerns raised within your review.
Storage King Rockdale Management
January 29, 2023
So easy. Just the best staff at the front desk. The paperwork was quick and easy. The storage itself was clean, well lit and easy to find. They even found me a reliable removalist!
Source:
Google
Responded on January 30, 2023
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Rockdale Management
January 10, 2023
Great customer service and assistance. Harry, Chrissy, and Cameron were all very accommodating with our initial queries to the actual moving of our things. The storage area is easily accessible and clean.
Source:
Google
Responded on January 10, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Rockdale Management
December 3, 2022
Responded on December 5, 2022
Hi Sita, Thank you!
Storage King Rockdale Management
October 9, 2022
I needed a small-ish unit for a short-term period of 6-9 months. Storage King Rockdale had the perfect sized unit at a competitive rate. Moving in, accessing my belongings and arranging for termination of the rental when I no longer needed it were all super easy.
Source:
Google
Responded on October 9, 2022
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Rockdale Management
October 1, 2022
Responded on October 4, 2022
Hi Cameron, Thank you!
Storage King Rockdale Management
February 26, 2022
Very satisfied
Source:
Google
Responded on March 15, 2022
Hi Karen, Thank you for the great review!
Storage King Rockdale Management
December 26, 2021
Great friendly service and the storage lockers (2) were perfect for our needs. The access to the lockers was always clear and we were able to park undercover to safely move our gear. All in all, we were extremely happy with Storage King at Rockdale.
Source:
Google
Responded on January 18, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Rockdale Management
April 6, 2021
Danijela and Filip from Storage King Rockdale were very knowledgeable and helpful! They made a stressful time so much smoother - thank you both for a great storage experience.
Source:
ReviewPush
Responded on April 16, 2021
We love hearing that we kept our promise of being The Kings of Storage, Moving & More! Thank you for your review.
Storage King Rockdale Management
March 25, 2021
Responded on March 29, 2021
Hi Brian, Thank you!
Storage King Rockdale Management
January 22, 2021
Responded on January 25, 2021
Hi TheSaunuole, Thank you!
Storage King Rockdale Management
October 14, 2020
thank you for fixing the problems should be proud of your self
Source:
Google
Responded on October 8, 2020
Hi Ibrahim, no problems we're always here to help. Thanks for the positive review!
Storage King Rockdale Management
September 29, 2020
Responded on October 1, 2020
Hi Aztinax, Thank you!
Storage King Rockdale Management
August 14, 2020
I went here simply for a box (speciality item) they didn't have it in stock but the girls at reception were so helpful they rung around other stores and found what I was looking for. They sent me to Storage King Eastgardens which was not too far. What amazed me was the customer service which unfortunately is a dying trait. I was very impressed and can imagine the other side of the business is as good if not better. 5 star service and big thank you.
Source:
Google
Responded on August 17, 2020
This is great news! We're so happy to know that you had a good experience.
Storage King Rockdale Management
June 18, 2020
I needed a place rather quickly but once settled I was able to remover my belongings easily. Everything was safe. I used the storage again prior to moving permanently overseas. I would recommend them and in fact did for my step daughter. Storage King were extremely helpful in supplying my overseas movers access even though these people were not so forth coming.
If I could suggest anything it would be to include an oversees service. Thanks so much.
Source:
Google
Responded on June 22, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rockdale Management
June 15, 2020
Responded on June 16, 2020
Thanks for the great review, Marianna. It was a pleasure serving you as a customer.
Storage King Rockdale Management
March 10, 2020
I was pleasantly surprised by the service and the business approach. Nice people. Super easy and fast to rent a storage unit. Basically you get it straight away. Quiting ... I could hardly believe it would be so easy and straightforward to move out. There are no exit fees, no hidden charges, you don't need to finish off the month etc etc etc. It's just that plain and simple and goes down to:
- I want to move out.
- Sure, please sign this and here is the rest of your money back which you paid in advance.
- Goodbye.
- Goodbye.
I'm still shocked how easy it was.
Source:
Google
Responded on March 11, 2020
Thanks for the great review, Sergei. It was a pleasure serving you as a customer.
Storage King Rockdale Management
February 25, 2020
Great staff and location! The storage facilities is well cleaned and maintained!
Source:
Google
Responded on March 2, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rockdale Management
February 14, 2020
Responded on February 19, 2020
Hello aldnane, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Rockdale Management
August 29, 2019
Dani, Fil & the team always go above and beyond with their service and products at Storage King Rockdale. They always make you feel welcomed and helpful with any packaging requirements. SK Rockdale is always our first thought for any storage and postage/packaging needs.
Source:
Google
Responded on August 30, 2019
Thanks for the great review, Serendipity. It was a pleasure serving you as a customer.
Storage King Rockdale Management
July 4, 2018
I have used one of the storage rooms of Storage King Rockdale for just over 3 years until now and to the benefit of everyone, I have had a great experience dealing with them as the management and the staff working there were always of assistance and with the best way to help. Very polite and professional. I have never encounter any problems with the store and the premises were always neat and spotless being a pleasure walking to get your stuff in a clean environment and well organise premises. Great value for your money and with a high level of security making you feel good about living your property there... Fully recommended to everyone !!!
Source:
Google
May 29, 2018
Price varies according to the people you speak, price can change randomly beware!!!! they may quote you lower price at first but can increase it later saying it is business requirements, Make sure you lock in your prices for the duration you are going to keep your stuff, very unreliable and untrustworthy.
Source:
Google
January 9, 2018
worst and rude customer service. prices vary based on person you speak to. wouldn't recommend anybody.
Source:
Google
