What customers say about us
- 34 Reviews
Most Recent Reviews
- 34 Reviews
July 29, 2021
I would like to thank the staff at Storage King Rozelle for making our move so seamless. Libby Keck is an asset to the company and I have not experienced such a genuine warm, friendly service with such a high level of customer service. She really made our whole experience so easy and straight forward. Moving during Covid is stressful enough, however their processes were clear to ensure we were safe, the facilities are spotless and it is well organised and the service from the team was exceptional. Thank you to everyone at Storage King Rozelle for making us feel so welcome and in particular to Libby for her kindness and warmth during a very stressful time.
Source:
Google
June 1, 2021
Very clean, spacious and lots of light. The staff are very professional, friendly and always willing to help. Great customer service.
Source:
Google
Responded on June 8, 2021
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Rozelle Management
February 25, 2021
Not Recommended
Posting this for storage king in general. I rented a unit with woolloomooloo and have been extremely disgusted with the service.
They act like they want to help but at the same time can be really manipulative and unprofessional.
If you are late on a payment, the way they behave is completely egotistical, they have no shame on the harassment they place on people and the store manager has actually raised his voice at me and then laughed when asked how he could behave that way to people and boasted about feeling great about himself. He would contact me of 10 different forms of media each day, would send non stop emails and would harass your emergency contact even when you have contacted him.
Then there’s Alex, who can be incredibly rude and egotistical. When I’ve complained about him to head office he tried to boast it was useless as he worked for head office so if I had a complaint it should go through him (a way to defer if complaints are ever made about him) he insists he was to help customer service wise if you seem unhappy but then sends emails that are rude and entitled and acts as if doing parts of his job are a massive favour on your behalf and you should be greatful. He also pretended to be liaising with the legal team (they don’t have one) and when I rang head office they had no idea what I meant by legal team, pretended to take a message and pass it on, where rude, condescending and gave attitude (including cutting me off several time on the calls, shouting and hanging up - Fred, Cass and Bonnie in particular. when I’ve chased it up and three days later still have not gotten back to me.
When I received personal and confidential legal documents they were taken out of all envelopes, clearly read and placed in a position to make it obvious they have gone through and read them - they could have just left them in the envelopes? which is a massive breach of privacy and sold most of the items they promised to give back In the auction.
I am utterly disgusted with storage king.
Source:
Facebook
Responded on March 2, 2021
Hi Jaqueline, we kindly note that you have posted the same review on 13 separate Storage King facilities in Australia, under two alias. If you have a genuine grievance regarding your experience please don’t hesitate to contact us at Head Office on 02 9460 6660 so we can resolve any outstanding issue. Thank you
Storage King Rozelle Management
January 20, 2021
Easy and clean set up. Exceptional service- really friendly and helpful. Would recommend
Source:
Google
Responded on January 22, 2021
Thanks for the great review, Tatiana. It is a pleasure to be of service.
Storage King Rozelle Management
December 13, 2020
Responded on January 14, 2021
Hi Grant, Thank you!
Storage King Rozelle Management
December 9, 2020
Excellent service from Storage King Rozelle, staff are happy and totally obliging.Thank you!
Source:
Google
Responded on December 14, 2020
Thanks for the great review, Trish. It is a pleasure to be of service.
Storage King Rozelle Management
November 24, 2020
Nice and clean. Friendly helpful staff. Delivery dock good but small. Economy lighting in the aisles which is good enough for navigation, but doesn't light up the units enough to work in them without another light source.
Source:
Google
Responded on November 26, 2020
We always strive to provide the best service. We'll be taking your experience into consideration as we work to continuously improve our business and services.
Storage King Rozelle Management
November 24, 2020
Nice and clean. Friendly helpful staff. Delivery dock good but small. Economy lighting in the aisles which is good enough for navigation, but doesn't light up the units enough to work in them without another light source.
Source:
Google
Responded on November 26, 2020
We always strive to provide the best service. We'll be taking your experience into consideration as we work to continuously improve our business and services.
Storage King Rozelle Management
October 4, 2020
Troy and Libby ...I use their names because they have been the face of a very successful business and friendship arrangement ...which I might add is on going -
During this COVID time they have been flexible with part payments and arranging new spaces ...also an understanding front of house ...even with their own hassles like the lift being out of order for a while...A terrific branch of what is I suspect a successful company
Source:
ReviewPush
Responded on October 6, 2020
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rozelle Management
July 6, 2020
Incredibly fast service, extremely helpful.
I rang Storage King in Rozelle. Alex answered the phone. I needed to buy 12 tea chest size boxes and I don't have a car.
He had these boxes to me within 45 minutes delivered to my door with no delivery charge whatsoever. Lovely well mannered guy.
I also rang about 2 weeks ago to ask about the price of the boxes. Lovely lady on at the weekend
Source:
Google
Responded on December 15, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Rozelle Management
July 6, 2020
Incredibly fast service, extremely helpful.
I rang Storage King in Rozelle. Alex answered the phone. I needed to buy 12 tea chest size boxes and I don't have a car.
He had these boxes to me within 45 minutes delivered to my door with no delivery charge whatsoever. Lovely well mannered guy.
I also rang about 2 weeks ago to ask about the price of the boxes. Lovely lady on at the weekend
Source:
Google
Responded on July 7, 2020
We love hearing that we kept our promise of being The Kings of Storage, Moving & More!
Storage King Rozelle Management
June 14, 2020
Friendly, efficient, easy access, I love this place!
Source:
Google
Responded on June 15, 2020
Thanks for the great review, Danyelle. It was a pleasure serving you as a customer.
Storage King Rozelle Management
June 14, 2020
Friendly, efficient, easy access, I love this place!
Source:
Google
Responded on June 15, 2020
Thanks for the great review, Danyelle. It was a pleasure serving you as a customer.
Storage King Rozelle Management
May 20, 2020
Fantastic service, always helpful, very clean ... highly recommended!
Source:
Google
Responded on May 21, 2020
Hello Salvatore, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Rozelle Management
May 20, 2020
Fantastic service, always helpful, very clean ... highly recommended!
Source:
Google
Responded on May 21, 2020
Hello Salvatore, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Rozelle Management
March 4, 2020
Responded on March 8, 2020
Hi Graham
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Rozelle Management
March 4, 2020
Responded on March 8, 2020
Hi Graham
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Rozelle Management
December 19, 2019
The team at Storage King Rozelle are awesome. Super helpful. The facilities are amazing. I had my items stored for 6-months and there was no dust on anything!! Thanks team!
Source:
Google
Responded on December 20, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rozelle Management
December 19, 2019
The team at Storage King Rozelle are awesome. Super helpful. The facilities are amazing. I had my items stored for 6-months and there was no dust on anything!! Thanks team!
Source:
Google
Responded on December 20, 2019
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store.
Storage King Rozelle Management
September 8, 2019
The staff at Storage King Rozelle go above and beyond to help their customers. They are very knowledgeable and professional. I highly recommend them, wonderful service!
Source:
Google
September 8, 2019
The staff at Storage King Rozelle go above and beyond to help their customers. They are very knowledgeable and professional. I highly recommend them, wonderful service!
Source:
Google
April 11, 2019
Responded on April 15, 2019
Hello Gerard, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Rozelle Management
October 29, 2018
Storage King Rozelle are one of the most friendly and professional outfits in the area. Priyal and Libby are both superb at their job and nothing is too much trouble. Priyal really went the extra mile manning the forklift to get my 3.5 ton consignment into the unit. So happy I found these guys and I highly recommend them.
Source:
Google
October 10, 2018
I have nothing but praise for Storage King Rozelle. They have always strived to offer me what I require and staff is really friendly and supportive. Used facility for approximately a year and a half. It was great to have assistance at all odd hours. The space was clean and I felt that my things well watched over. Access was very easy too. I would definitely use Storage King Rozelle again.
Source:
Google
October 3, 2018
I would like to thank Priyal and his team for the exceptional customer service. Definitely be going back next time.
Source:
Google
October 22, 2017
Thank you for priyal and team for looking after my storage needs. I’ve used many storage facilities around NSW for my business but this place have the best service team out of all of them Thank you Priyal.
Source:
Google
July 24, 2017
So nice to have one's expectations exceeded! I couldn't be happier with the customer service and overview Storage King Rozelle experience. Great staff and excellent location!
Source:
Google
May 27, 2017
We've been with Storage King Rozelle for over 2 years and the facilities are very clean, service is excellent and they have very dedicated and friendly staff. Would definitely recommend storing there.
Source:
Google
April 12, 2017
I wish I could give this place a BIG ZERO STAR after been client for over 3 months they come and trick you and surcharge you and take your money over than it should be and without explanation and when you seek to understand why you get on a situation where the staff does not care about you been ripped off without explanation . Strongly do not recommend and hope my review protect you all from suffering with the abuse this company can cause after you decide to become a permanent client .
Run away it's a very bad company
Source:
Google
Responded on June 15, 2017
We are saddened to hear that you gave us a low review as we aim to have an exceptional service level. At the time, there was an introductive offer for the first 3 months, however if you wish to discuss this offer, your account in detail, or how our authorisation to deduct credit card funds option works, please feel free to call us on 02 9460 6660 and we can put you in contact with our NSW Operations Manager, or alternatively you can speak with the store directly on 02 9555 2122.
Storage King Rozelle Management
October 18, 2016
Wonderful customer service, extremely helpful, would highly recommend Sarah and her team as the go to people for Storage.
Source:
Facebook