What customers say about us
- 29 Reviews
Most Recent Reviews
- 29 Reviews
October 9, 2023
Responded on October 9, 2023
Hi Tim, Thank you!
Storage King Thornleigh Management
August 18, 2023
These guys really care about their customers. They were friendly and professional. Thanks for your help Anthony!
Source:
Google
Responded on August 22, 2023
Thanks for the great review, Elouise. It is a pleasure to be of service.
Storage King Thornleigh Management
July 5, 2023
Organised to move a house full of stuff into storage on a Saturday, had been there in person, paid and arranged it all.
When I arrived with the trucks the unit I had was locked. No staff were there. Nobody would answer the phone. Had to call security and head office and wait around for hours with all the people who were helping me until someone came.
Shared my intense frustration, and got nothing but a “yeah sorry about that”. Even though on the day we discussed some kind of discount or something to make up for it.
Source:
Google
Responded on July 13, 2023
Hi Chris, thank you for bringing this to our attention. We’re sorry you had a less than perfect experience with Storage King. We will pass on your feedback to the rest of the team, as we’re always striving to ensure your Storage King experience exceeds your expectations, every time!
Storage King Thornleigh Management
April 19, 2023
Staff are friendly and very helpful in choosing the right storage unit for my needs.
Source:
Google
Responded on April 20, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Thornleigh Management
March 22, 2023
Waited 50 minutes during open hours for staff to return from break with a sign in the door saying “office closed for staff break. Staff will return at 4:45 approx
Apologies for any inconvenience.
It’s now closing time and no one has returned. Thanks storage king
Source:
Google
Responded on March 23, 2023
Hi Tom, please accept our sincerest apologies for the experience you had. This is definitely not a usual occurrence at our business. We will pass your feedback to the rest of the team. Thanks for taking the time to write your review.
Storage King Thornleigh Management
February 7, 2023
Needed to pack wine bottles for my move and Paul helped me solve my package problem. Friendly and helpful- totally recommend .
Source:
Google
Responded on February 7, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Thornleigh Management
January 30, 2023
Amazing service! Easy to book, get a code and transit in and out.
Source:
Google
Responded on January 31, 2023
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Thornleigh Management
November 8, 2022
Responded on November 13, 2022
Hi Normary, Thank you!
Storage King Thornleigh Management
July 21, 2022
Stellar service from A to Z! Fantastic communication and follow through. Excellent storage and at a great price! Paul and Raghu are absolute gems to work with. So glad I found you guys! I highly, highly recommend. Thank you so much to you both!
Source:
Google
Responded on July 21, 2022
Thanks for the great review, Ninian. It is a pleasure to be of service.
Storage King Thornleigh Management
May 20, 2022
Responded on May 30, 2022
Hi Charles, Thank you!
Storage King Thornleigh Management
December 20, 2021
Responded on January 18, 2022
Dear isabela, We really appreciate you taking the time to share your rating with us.
Storage King Thornleigh Management
December 15, 2021
Thank you Raghue, very nice gentleman, excellent service
Source:
Google
Responded on December 16, 2021
Dear Ali, We really appreciate you taking the time to share your rating with us.
Storage King Thornleigh Management
December 2, 2021
Responded on December 6, 2021
Dear Mary, We really appreciate you taking the time to share your rating with us.
Storage King Thornleigh Management
October 19, 2021
Very clean, more space than I expected and super easy access. Booked storage before, they don't meet quality of SK
Source:
ReviewPush
Responded on October 20, 2021
Hi Sara, Thank you for the positive feedback!
Storage King Thornleigh Management
September 17, 2021
Responded on September 20, 2021
Hi Brad, Thank you!
Storage King Thornleigh Management
September 16, 2021
I can't recommend Storage King Thornleigh enough. My mother recently moved homes and used storage king to store her belongings. We anticipated that moving amidst a pandemic would be an absolute nightmare, but the team at Storage King were absolutely fantastics. Every staff member was professional and helpful, making the whole process extremely easy and stress free for us. The storage space was also well kept, tidy and spacious.
If you are looking for storage space, this is the way to go.
Source:
ReviewPush
Responded on September 19, 2021
Hello Morgan, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Thornleigh Management
February 4, 2021
The staff are obliging, the facility is very clean and secure. The one month free offer is great too.
Source:
Google
Responded on February 8, 2021
Hi Sabina, Thank you for the great review!
Storage King Thornleigh Management
January 28, 2021
解释挺仔细的，速度快
Source:
Google
Responded on February 2, 2021
Hi 柯依多, Thank you for the positive feedback!
Storage King Thornleigh Management
December 13, 2020
Responded on January 14, 2021
Hi Tim, Thank you!
Storage King Thornleigh Management
November 29, 2020
Staff were very professional ,
It wasn’t easy to find our storage and needed assistance from staff to locate it
Source:
Google
Responded on December 2, 2020
Hi Ian, Thank you for the positive feedback!
Storage King Thornleigh Management
May 25, 2020
Responded on May 28, 2020
Hello Elizabeth, thanks for the positive feedback! We're always happy to hear good things from our customers.
Storage King Thornleigh Management
February 26, 2020
Responded on March 2, 2020
Hi Malcolm
Thank You for giving us a shot, and even more for leaving us this review. Being a local company, most of our customers are referred to us by existing customers Do reach out to us for any suggestions or queries.
Storage King Thornleigh Management
August 14, 2019
I was looking for storage but found Storage King are not very convenient when I can’t even access the space whenever I like & have to pay more for after hours access. Also if I move out before the end of the month is up they won’t refund my unused rent and so i’ll forfeit my money which doesn’t seem fair. Their prices might seem a bit cheaper than other storage places but then they sting you with a cleaning fee & admin fee. I ended up going elsewhere.
Source:
Google
Responded on August 15, 2019
Ben, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.
Storage King Thornleigh Management
August 16, 2015
We needed to store our house contents for a year, so we were being particular about price and quality of facility. After looking around the big operators, we got quotes from around the North Shore, as well as out of Sydney towards Newcastle. The Thornleigh facility was new, secure, clean and in a great location, and Luke and the guys gave us a very knowledgeable, transparent quote with a very competitive rate, rivalling even the out of town facility. While we were packing up our house, they went out of their way to make things easy for us, even delivering extra boxes when we were desperate. We wholeheartedly recommend this facility, and have nothing but praise for Luke and David.
Source:
Google
